AllivetReviews 4,209

I placed an order on Friday at 10am and paid extra for 2 business day shipping. On Monday, I check the status of my order and it shows it is in process. I email Allivet to ask the status of the order as I needed it quickly and had paid extra for the 2 day shipping so that I could get it fast. NO REPLY Tuesday morning, I get an email that my package from Allivet will be delivered on Wednesday. 3 different Allivet representatives tell me that yes, I paid for 2 day shipping and they met the deadline by getting it to me by Wednesday night at 7:30pm. REALLY?

First, I ordered 2 boxes of Bravecto for my 2 dogs. The prices were better, so I thought I'd try Allivet out. After supposedly, 7 attempts for approval from my vet, a month and a half later, my order was canceled. Then, a few days after my order was canceled I receive an email saying that I ordered more. I DID NOT ORDER MORE! I was also charged on my credit card, so I called customer service and they canceled the order. They gave some excuse that I put that medication on autoship, but I didn't and told them so. We will see if I am refunded. As a side note, my vet approved these meds right away. This is an issue with Allivet.

I was a customer of National Animal Hospital (another online vet RX site) - they closed for some reason. I had to buy meds at the vet for one month. It cost $175 for one month of pills. The vet told me to look at 1800-Pet-Meds. Pircie would be reduced to $150/month. I decided to search further. I found this site. Same exact pills - $95/month. Only $10 more than I was paying before. I am retired, on a fixed income. My pup is my best friend. There isnt anything I wouldn'd do for her. But it was going to be difficult to find that extra $75/month. I am very glad I found AlliVet. They are selling the meds at a resonable price. Thank you.

Ordered heart medication online the nite of 10/5 or am of 10/6. Had my vet fax the order in on 10/6 which they didn't do until 10/7. I called on the following Tues as my order still showed RX PENDING. Was reassured that it was probably being worked on. NO SUCH LUCK. Apparently the pharmacist, mr lopez, called my vet and construed that it my RX was denied AFTER my vet tech clarified the info for him and faxed a copy of the dr's notes. Then never called me to let me know OR email me with this information. This was for freaking HEART meds! Unprofessional, inconsiderate behavior overall.

Allivet dispensed medication for my dog that was 10 times above the prescribed strength and failed to respond at all when notified. On 18 July 2017 Allivet filled a prescription for. 1 mg levo thyroxin for my dog, Dixie. When it arrived I did not notice that the strength was in fact, 1.0 mg, ten times more potent than prescribed. The label on the medication shows the correct strength of. 1 mg, but the bottle is the 1.0 mg strength. I called them on 12 October when I noticed this discrepancy. The agent seemed completely unconcerned about this egregious error and said she'd let "management" know. They proceeded to fill the prescription again that same night, charging me for doing so. I still have heard nothing about my dog getting medication that my vet says has dangerously increased her thyroid hormone levels and potentially caused other unknown impacts.

This is the worst online shopping experience I've ever had in my life! I order a pet medication, they put my order on hold. I called to resolve whatever issue they were having, they said that everything thing would be fine then. A week goes by and I still haven't recovered my order. I called again to ask what the problem was, I was told there shouldn't be any problem, everything looked correct, and my order will be sent out. Waited another few days. My order status didn't change. I write to them and told them that I wanted my pet medication, especially since I knew they had already taken the money for it out of my account. I waited a few more days; still nothing. Finally, I called a third time. I told that that it had been two weeks now, I had already spoken to two other people and I wanted to know if I was getting my order or not, because if they couldn't guarantee my order was going to be shipped as soon as possible, I wanted it cancelled. She said that my order would be rushed. That was on a friday, so I assumed they would mail it out the following Monday. Well, Monday morning I received an email saying my order had been cancelled. Oh, and they still have not refunded the money I had given them for the product I never received. Everything about the website is complicated, ridiculous, and the customer service is horrible. Please, don't waste your money.

Not a big fan of the site design. If I refill a 60-pill prescription I get 60 items in my checkout. That's weird to me. It's just ONE prescription. The dividers between the different prescriptions are non-existent, so it's difficult to tell which drug has what amount remaining upon first glance. Prices are good and I like the ease of transferring a prescription. The website is running horribly slow today. It took almost half an hour to place my order and complete my transaction.

I am very happy with Allivet. They have saved me a lot of money over the years on prescription pet medications. I saved several hundred per month compared to buying them at my vet. Thank you Allivet.