First, I ordered 2 boxes of Bravecto for my 2 dogs. The prices were better, so I thought I'd try Allivet out. After supposedly, 7 attempts for approval from my vet, a month and a half later, my order was canceled. Then, a few days after my order was canceled I receive an email saying that I ordered more. I DID NOT ORDER MORE! I was also charged on my credit card, so I called customer service and they canceled the order. They gave some excuse that I put that medication on autoship, but I didn't and told them so. We will see if I am refunded. As a side note, my vet approved these meds right away. This is an issue with Allivet.