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Ordered heart medication online the nite of 10/5 or am of 10/6. Had my vet fax the order in on 10/6 which they didn't do until 10/7. I called on the following Tues as my order still showed RX PENDING. Was reassured that it was probably being worked on. NO SUCH LUCK. Apparently the pharmacist, mr lopez, called my vet and construed that it my RX was denied AFTER my vet tech clarified the info for him and faxed a copy of the dr's notes. Then never called me to let me know OR email me with this information. This was for freaking HEART meds! Unprofessional, inconsiderate behavior overall.
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