business logo of AliExpress

AliExpress

How would you rate AliExpress?
grey star
grey star
grey star
grey star
grey star
Arizona
1 review
8 helpful votes
Follow Gina K.
Unfollow Gina K.
Send Message
Share Review
Report Review

Worst experience EVER! increasingshoes.com is a scam! We bought $300.00 dollars worth of shes and have waited over a week and a half to receive them even though we paid for express shipping! I cannot get a hold of any one, they only email and even then it's just an email say this:

Hello,

Thank you for reaching Increasing Shoes.

Your email has been redirected to our Processing Department. We will get back to
You as soon as the status of your order is confirmed.

Best Regards,

Increasing Shoes

I have tried several times to cancel the order and get my money back but to no avail! No one will respond to me. I have filed a claim with my bank.

Date of experience: June 29, 2011
Nevada
1 review
1 helpful vote
Follow Kelly T.
Unfollow Kelly T.
Send Message
Share Review
Report Review

I never received my order. It was scheduled then delayed then they claimed it was delivered and I never received it. Very disappointing. Finding customer service on their site is really a hide and seek game. This is a scam I suspect.

Date of experience: July 16, 2023
Australia
1 review
3 helpful votes
Follow T P.
Unfollow T P.
Send Message
Share Review
Report Review

From what i see most people just get rob from this site... me as well for that fact... and the few good reviews i do see don't look real anyways... just to let people know if you buy from this site beware your going to get rob one way or another...

Date of experience: February 9, 2016
AE
1 review
5 helpful votes
Follow Yolaine F.
Unfollow Yolaine F.
Send Message
Share Review
Report Review

The quality of product order was extremely poor and was charged for the order and at customs separately which is not unacceptable. When i requested a refund they refused. I placed an order for 3 other items in May and till date i have no idea when I will get it.

Date of experience: July 26, 2018
Florida
1 review
0 helpful votes
Follow Nathan Z.
Unfollow Nathan Z.
Send Message
Share Review
Report Review

They're criminals...
October 22, 2013

They're criminals... fraudulent misrepresentation, breach of contract, larceny and absolutely no recourse or refund. I've been charged for products I never received, charged for products I've never bought and the only remedy they offer is to contact the seller. Guess what, the seller never responds because they're content stealing your money.

Date of experience: October 22, 2013
North Carolina
1 review
3 helpful votes
Follow Jason P.
Unfollow Jason P.
Send Message
Share Review
Report Review

AliExpress FRAUD
February 23, 2017

This site does nothing but perpetrate Fraud, I received my item but no paper work as to what brand it is, no paper work for warranty. I brought this up for dispute and of coarse they found in favored of the seller. Do not buy on or from this site, stick with Ebay or other web sites the are American.

Date of experience: February 23, 2017
California
1 review
0 helpful votes
Follow Donna G.
Unfollow Donna G.
Send Message
Share Review
Report Review

Totally Ripoed Off
August 23, 2021

I purchased a small humidifier for $10 and it just does not work. They want me to return it to China for a replacement. It will cost me twice what I paid for me to ship it to China. I will delete their app.

Date of experience: August 23, 2021
GB
1 review
0 helpful votes
Follow Betty D.
Unfollow Betty D.
Send Message
Share Review
Report Review

Aliexpress has great deals on their site. I love the variety which is displayed but I believe that some of the sellers should be removed because of their long processing time and sometimes the product doesn't look like what was displayed in the description. But overall the customer service is great.

Date of experience: July 4, 2019
California
1 review
27 helpful votes
Follow Andrew H.
Unfollow Andrew H.
Send Message
Share Review
Report Review

I ordered a pair of shoes, and the seller sent me a wrong one. I ask for return the seller sent me a return label. I bring it to the post office; the post office did not take it because the shoes weight 3 pounds and the label is for 1 pound. I asked the seller for label good for 3 pounds the seller did not say nothing. And I contacted AliExpress. AliExpress did not do nothing, so i lost $40 for not useable shoes.
Second time on November 30,2022, I ordered five items from 5 different seller on AliExpress website. How can they put 5 items in one package. The package arrived at my local post office on December 12. One week later because the package was not delivery to my house so i contacted the post office, post office said they will return it back to the seller because i did not come to pick it up. When i order online they always delivery to my house i never come to post office to pick it up..

Date of experience: February 21, 2020
Canada
1 review
1 helpful vote
Follow mikaeyla l.
Unfollow mikaeyla l.
Send Message
Share Review
Report Review

DONT BUY ANYTHING
January 2, 2019

I have probably bought up to 4 things from AliExpress and all my experiences are horrible. They managed to lose or not give me a refund without fighting for it. Always takes long for them to reply to you. I have wasted money trying to get products from this dumb $#*! website I have up and hope no ones waste there time and money on AliExpress. #$#*!tiestwebsiteever

Date of experience: January 2, 2019
Georgia
1 review
1 helpful vote
Follow farrah l.
Unfollow farrah l.
Send Message
Share Review
Report Review

I ordered hair from them last sunday. Prior to making my purchase I was in constant contact with them, read the reviews and everything to. Check out fine. Needless to say, after they took my money they have become unresponsive. I have left 8 messages regarding the status of my package and still no response. I haven't even gotten a tracking number. I feel like I've been scammed. Sad part about it was that I was counting on this hair for a production I am in and now have to spend more money for hair that I don't have. I am so dissatisfied and disappointed I could cry. This is what happens when you buy from these people. I wish there was a negative star

Date of experience: February 2, 2014
Canada
1 review
5 helpful votes
Follow Omar K.
Unfollow Omar K.
Send Message
Share Review
Report Review

Bought a Doogee pro F3 phone. After receiving it, i realized it's logging and collecting data only to send to redundant apps, like flashlight, and other known tracing apps.

Seller asked me to return the phone to root it for me, so I returned the phone, but since tracking costs us north americans around 80$, which is half the price of the phone, i sent it without tracking.

So now, the seller doesn't even recognize my return, and my money is gone, and there is no more phone.

1 star is too much for them. Pay the extra 1$ for ebay fees, and buy from Ebay as i didn't encounter any issues like that with them in 10 years.

Date of experience: October 27, 2016
New Jersey
1 review
4 helpful votes
Follow Micky M.
Unfollow Micky M.
Send Message
Share Review
Report Review

This has been the worst shopping site. They take shipping amount, never send the package, return the product cost and enjoy shipping amount without any efforts. There is definitely no shop out there. It’s a scam. They are making money thorough shipping cost which they never spend as they never send the product. I tried this site 7 times and never got the product. Complete scam.

Date of experience: January 20, 2016
GB
1 review
3 helpful votes
Follow j b.
Unfollow j b.
Send Message
Share Review
Report Review

FRAUD!
September 18, 2014

FRAUD! Seller 'Yiwu Silver Jewelry Wholesaler' sold me 925 sterling silver & AAA zircon & platinum plated ring. Not even 2weeks later the "plating" is wearing off and its yellow underneath. No communication from seller or website and no refund

Date of experience: September 18, 2014
Australia
1 review
5 helpful votes
Follow Darlene K.
Unfollow Darlene K.
Send Message
Share Review
Report Review

The sellers are rude
March 28, 2015

I bought a beautiful top from their store about 2 months ago and I haven't received it yet. I have been sending texts to them for about a month but no feedback I find that rude and disrespectful as I have a good reason to be angry. I have been their customer for a long time now and I have bought a lot of stuff from them but on the top of that they don't care about how I feel. When I pay for something I expect to get it as I don't recall having any discussion about donating to your store.

Date of experience: March 28, 2015
Peru
1 review
0 helpful votes
Follow Jesus M.
Unfollow Jesus M.
Send Message
Share Review
Report Review

Great experience
November 23, 2019

I have been using aliexpress since 2016. I have bought items of all kinds for every stage of my life, from toys for my son to items for my motorcycle. I am delighted with the attention that Aliexpress has towards its customers, since there are occasions where the sellers exceed the shipping limits or do not put the tracking codes well. Thank you very much Aliexpress! I will continue shopping there.

Date of experience: November 23, 2019
Nevada
1 review
4 helpful votes
Follow Steve C.
Unfollow Steve C.
Send Message
Share Review
Report Review

Clothes are too small--not normal fits for USA--seller does not really help in the refund dept. I bought a NFL type jacket not official and the pics looked OK but when it arrived even in XL it was too small... then it had iron on looking plastic patches.

Date of experience: July 18, 2017
Norway
4 reviews
15 helpful votes
Follow Erik O.
Unfollow Erik O.
Send Message
Share Review
Report Review

I have a total of 49 purchase's on this site, and of 49 orders 11 did not show up (got refunded), 3 doa's and 7 disputes on product errors/faults. 6 disputes resolved with full refund (not postage). Buyer protection is a scam, and if you are lucky to get a full refund, be prepared to use up to 90 days to get your money back.
This is remarkable high numbers of missed dealings and I would recommend to STAY AWAY from this consortium.

Date of experience: August 25, 2015
Virginia
1 review
7 helpful votes
Follow Gary T.
Unfollow Gary T.
Send Message
Share Review
Report Review

Junk Just total junk
January 31, 2024
Updated review

Bought a couple of SSD drives (4tb) (8tb that I never received) but the 4tb drive will format. Been running for days and finally failed. I tore it open and discoverd it had 2 micro sd cards. Not a true SSD by far. Complete junk. Stay away from these people. They sell junk that is not what your expecting to get. Returns...what a joke. These people are nothing but a rip off artist. Could not leave any good news about them what so ever.

Date of experience: January 31, 2024

Stay Away from AliExpress
January 10, 2024
Previous review

Did not get what I ordered. I ordered an 8tb SSD drive...they sent me (2) 4tb drives. No response from the seller. No response from AliExpress. NEVER will any business with them ever again. I'm warning you, buy elsewhere. This site is not safe and they don't fulfill their obligations.

Date of experience: January 10, 2024
Texas
1 review
5 helpful votes
Follow Malissa C.
Unfollow Malissa C.
Send Message
Share Review
Report Review

I purchased 186.00 worth of merchandise from 4 different suppliers on the site. After about 15 days, I requested a refund. The sellers refused to provide a refund siting the merchandise was sent to me just wait a little longer. I completed a dispute with the company. In return the company blocked my access. I can no longer respond to the sellers. I have no voice. I stuck with whatever the sellers decide. I had a birthday party planned and did not receive the information ordered on 01/07/2017 until 02/06/2017. The party was on 01/22/2017. How unfortunate! I had to purchase most of this stuff from PARTY CITY. Thank God it was discounted to 50% off the day before the party. GO NOT TRUST THIS SITE! RUN-RUN- RUN. This will allow you to protect your funds. Find it locally see what you are getting before it gets to you or doesn't get to you.

Date of experience: February 9, 2017

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1737