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AliExpress

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Algeria
1 review
0 helpful votes
Follow Mel A.
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I am 80% satisfied
November 11, 2018

I am generally satisfied with this company, but this year I see that the company favourite sellers than their customers which they pay for her.
The website is full of bad sellers, scammers and robbers, aliexpress can not control them at all, and finally their judgement never delet them and it favorites them on disputes.

Date of experience: November 10, 2018
Finland
1 review
0 helpful votes
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T shirts
November 9, 2018

The product is really good quality. It's a type of sporting thing, that's good. Colors are well maintained and do not remove washing. I ordered xxxl size and it is good about 175 cm and 75 kg for a young man. The product came quickly. In the future, I will add orders to similar shirts.

Date of experience: November 7, 2018
Pakistan
1 review
4 helpful votes
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aliexpress.com is not good foe buyers. After 2 months i never got my order and they refused to refund me my money, The tracking code by seller showed clearly that the package never left china and they told me to check with my post office and declined the refund.
They are protecting their chinese scammers sellers like they do in alaibaba.com

Stay way from aliexpress.com

Date of experience: May 27, 2017
Indiana
2 reviews
3 helpful votes
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Total Ripoffs
February 10, 2017

I ordered a couple toys for my dog. Never received them & asked for a refund. It was only $5.03, but hey I wanted what I paid for. It said item was stuck in customs. They told me it was delivered, & if it was wasn't to my house. DO NOT trust these people! If you get your order you're one of the lucky few.

Date of experience: February 10, 2017
Australia
1 review
6 helpful votes
Follow Maria M.
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I have purchase loads of stuff off aliexpress. Most products great. If I have had a issue it's as easy as putting a disbupt through to them and getting it sorted. Aliexpress doesn't release the money to the vendor until you have confirmed goods received and your happy so there is that extra guarantee there

Date of experience: October 8, 2015
Florida
1 review
0 helpful votes
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Emails concerning order being ignored.
March 6, 2023

This past January I ordered a tool for removing valves in an inflatable boat. The tool comes in 6 or 8 tabs. I ordered a 6 tab but received an 8 tab. I have emailed AliExpress several times but all my emails have been ignored.

Date of experience: March 6, 2023
Israel
1 review
1 helpful vote
Follow TANYA K.
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I didn't received my item!
They ask me to prove that I didn't received!
I asked them how can I prove it? They have to ask the delivery company to prove, to ask my signature from them... And this is their answer.
We have carefully revisited all the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period.)))) Don't deal with them!

Date of experience: March 4, 2023
Virginia
2 reviews
0 helpful votes
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No recourse if they don't send the correct items
August 12, 2023

I ordered several items from a single seller, and the seller left out 2 of the 10 items I ordered. I contacted the seller, who said I had to request a refund from AliExpress. AliExpress refused to refund me because they said I received the package. They could not seem to understand that I received the package, but items were missing. They kept asking for evidence, and there is no evidence I can provide that I did not receive something. They strung me along for weeks and rejected my refund requests multiple times no matter what evidence I tried to provide. There's no way to talk to customer service except a chat that I suspect is a bot. Avoid, avoid, avoid.

Date of experience: August 12, 2023
India
1 review
5 helpful votes
Follow Sagar b.
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The worst website i have ever seen! Fake sellers and fake ali who are always there to cheat you.
I am going to share my experiene with aliexpress. This has not happened with me once but happened twice. They suspended my account due to which person cannot raise dispute in case his order does not arrive. There are 15 orders pending in my account and it got suspended. Now none of the seller is agreeing to refund money without dispute and its being more than 7-8 months.
I lost my money on aliexpress... its completely fake website where chinese are there to fool you and make money.
Please do not trust this website.
At the end they do the same.

Date of experience: May 8, 2017
Canada
1 review
0 helpful votes
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RIp Off!Buyer beware do not buy!
February 8, 2023

I ordered items from Ali express it sent me a confirmation email saying order complete and will be shipped to my address.I open my email today and received a email from them saying order not complete? I look in my bank account my money was taken but the order wasn't complete? Where is my $? Said I needed to do it again? Why so they can take my $ again and send back the same email.No,No Scam artist at it finisest I knew the deals were too good to be true now I must cancel my card before everything is gone.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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I bought some stuffs for my kids. One of them was damaged. My daughter took some pictures and videos and sent them. They said we have to pay for shipping to get a refund for the damaged toy. It cost me more than toy itself to ship something to China. So I didn't send it and they didn't even give me a partial refund.
Horrible customer service.

Date of experience: June 6, 2023
Colorado
1 review
1 helpful vote
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Not helpful!
April 17, 2015

I got a bundles of the runts I suppose, I'm so upset and when I tried to write a review it gives me some bull$#*!! I communicated with the seller and she was not helpful at all! I love online shopping but I always second guess because of scam artist like aliexpress!

Date of experience: April 17, 2015
Louisiana
1 review
7 helpful votes
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DON'T TRUST THEM
June 15, 2011

DON'T TRUST THEM. They are JUST LIAR!
I had purchased some accessories for xbox with a tempting price. After five days I received the track # but it was not in the system. I thought it's normal but after a week it was still like that. The track number was FAKE!

I disputed, both with their website and Paypal, but it's almost one month that my capital is locked by them. I can't even call them, very poor customer service. They don't even have a calling system! I sent several emails and messages to them about my case but all with no respond.

I just hope paypal could get my money back, but it takes a looooooooong time! I used to deal with aliexpress and alibaba but I won't do that in future at all.

Date of experience: June 15, 2011
Georgia
1 review
5 helpful votes
Follow Nadine B.
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I placed a large order the products were not as described the sizes were much smaller than stated. I returned the products to them but they refused to give me a refund, closed my dispute and then deactivated my account. Do not purchase items from this company, there is no satisfaction guaranteed!

Date of experience: March 16, 2018
South Africa
1 review
1 helpful vote
Follow Johan V.
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Aliexpress used to be a good place to buy. Lately it is a different story. If you open a valid dispute your account will be deactivated. I see lot of users are complaining about the same thing. They are too happy to take your money but don't try to get it back.

Date of experience: November 21, 2018
California
1 review
2 helpful votes
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Warning
February 17, 2024

Most of the stuff I bought on this site either didn't come or wasn't what you're supposed to be I would not shot this site ever again and I warn you people out there don't do it don't do it your money is not safe. I bought three lights guess what better have any chords.

Date of experience: February 17, 2024
Canada
1 review
1 helpful vote
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The name is Ling Ling store. They offerse hockey jerseys at 10.67 each in a lot of 3 for 31.99. Seemed like a great deal. Once I ordered they told me they'd give me one for 31.99 and that their listing was a mistake. They won't return my emails.

Date of experience: December 9, 2013
District of Columbia
1 review
4 helpful votes
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Horrible!
November 24, 2015

Horrible site please do not use! I purchase a skirt from this site and the product arrived and looked nothing like the picture. The cheap price tag grabs your attention but the quality of the material makes you run away. I had an horrible experience and do not recommend to anyone.

Date of experience: November 24, 2015
Georgia
1 review
0 helpful votes
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SORRY
March 23, 2017

Ordered an overpriced plant stand, came in with Chinese instructions for something else not received. Cheap and not worth half of what paid, Also ordered plant seeds which they failed to send.
RIPOFF!

Date of experience: March 23, 2017
Australia
4 reviews
26 helpful votes
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Yes that's right along with a more glitzy interface where you think you are getting to buy off so called premium PLUS sellers which offer deliver guarantee's Aliexpress themselves will step in and doctor up fake tracking to support the lies these PLUS sellers will spin. I've been shopping on Aliexpress over 10 years and have now called it a day as they have deteriorated into a collaborative lying machine. Don t waste your money and time arguing with these Muppets.

Date of experience: December 24, 2022

Overview

AliExpress has a rating of 2 stars from 8,011 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,614
value
1,516
shipping
1,557
returns
1,396
quality
1,457
This company responds to reviews on average within 3 days
+1737