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AliExpressReviews 8,069

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1791
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
1,556
shipping
1,599
returns
1,437
quality
1,496
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
3 reviews
0 helpful votes
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I used AliExpress search box Pink European Seat cushion/Chair covers set. There was not a match, but on the side panel there was several items so I click each one for what I was looking for there was one with dining table/chairs decorated with pink seat cushion, chair covers and tablecloth. I click the picture paid for it. I was sent a tablecloth I went online wanted answers no one responded, Eva, bad customer service. I contact the seller wanting to know what happen to my order, then the picture with the pink pop up with a arrow pointing but no response, so I contacted the seller again Cause I did not understand why I didn't get my items, The address on the package is a Jamaica New York address So I let the seller know I wanted to compromise but I got no response on that, I message the seller asking do I send the tablecloth to the Jamaica, New York address to get my items Then I got a written response from the seller with an address in China, I never agreed to sending anything to China, I tried AliExpress everyday since that tablecloth arrived in a torn package, filled out the form several times for a refund click submit nothing happens. While I'm getting the runaround on the side it says you have 2 days your order will be close, I'm block from submitting my form for a refund. No customer should go through this, I have one more day before my order is close, Hope a miracle happens, Right now I'm feeling stressed.

Date of experience: June 24, 2021
GB
1 review
2 helpful votes
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DO NOT SHOP IN HERE
June 24, 2021

I have opened a dispute with them as the time of delivery is passed and I have not received the items but they say that the products have been delivered. Go to the post office and look for your item they say... but how can I if I have not received a missing card from the post man? What a completely rubbish service they offer. No refund, nothing

Date of experience: June 24, 2021
Brazil
1 review
38 helpful votes
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Used to have one or another problem with sellers. Now about 15% of my purchases have some serious issue. The most common one being sellers using fake/"recycled" tracking numbers to scam the sellers. Aliexpress doesn't care if you received the package or not, only what a tracking number says. They don't even care if it says it was delivered on another city far away. Beware when buying even high rate sellers are doing scams

Date of experience: June 22, 2021
VE
4 reviews
0 helpful votes
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Muy buen sitio
June 20, 2021

Excelente pagina, he encontrado los productos que necesitaba de manera rapida y ha precios muy economicos

Date of experience: June 20, 2021
Virginia
1 review
0 helpful votes
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Watch your dealers
June 17, 2021

I have had several orders that came through some in a timely fashion and some not so much. I have had my debit card hacked twice. The first time I thought it was a fluke but to have it happen twice. Coincidence I don't think so. Twice. I don't believe in coincidences. I would love to give it a zero but I can't!

Date of experience: June 17, 2021
Maryland
1 review
1 helpful vote
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I got scammed
June 15, 2021

My Experience:
I ordered size Medium pants knowing that the pants run small because they were coming from China. The $17 pants (plus shipping) fit like a size 2. Because they were from China, the international shipping for the return cost much more than the pants. I then asked for a $10 partial refund via a dispute and got *$5* back at the end of the day. DO NOT shop from here.

What You Need to Know:
There is no customer service phone number/chat/email to reach and the sellers can easily scam you like I was.
If you want to return, the return process is not straightforward and you are not guaranteed to get a full refund (especially with international shipping costs).

Date of experience: June 15, 2021
Maryland
1 review
0 helpful votes
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It's fraud
June 15, 2021

They are fraud
They are fraud. I ordered a 24 inch and I received a 15 inch wig. This company is not reliable and will not give you what you ordered. I am a model and I order from sites all the time, this is a fake website. Consider this website to be eBay for hair.

Date of experience: June 15, 2021
Saudi Arabia
2 reviews
2 helpful votes
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DO NOT USE
June 15, 2021

It's a mess, there is no customer's service It's all robots. They support the seller not you. I have been waiting for two month for my oder and It's still in transit! Getting a refund is not easy and there is no one to talk to about the refund. Will never use again.

Date of experience: June 15, 2021
New Jersey
1 review
1 helpful vote
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Customer service
June 10, 2021

Horrible customer service, they don't have a phone # or email for someone to dispute items. Never received you have to contact seller only online. How you can't talk to nobody in person. They refuse to refund me for items not received or not contacting post office that claim they deliver. I can't file a claim with post office because they don't have insurance on order. And they don't care want me to take as a lost. Horrible they just lost my business.

Date of experience: June 10, 2021
Australia
3 reviews
0 helpful votes
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Stinks
June 10, 2021

In one shopping session I ordered four different products – I received one. Had to open resolution disputes to get refunds and it is a nightmare. There are endless suggestions to wait for items, blah blah. I have waited three months and nothing. NEVER AGAIN!

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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FALSE ADVERTIZING!
June 7, 2021

These people at Aliexpress really annoy me sometimes! You will see and ad saying 50% off then go there and its really only 7% off. SCAMMERS

Date of experience: June 7, 2021
Georgia
1 review
1 helpful vote
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I live in the USA and I own my business. I shopped here dropping a grand to test products to see if they would be a good fit for my clientele. When I tell you that it's pure junk please take my word for it. Please do not waste your money!
I received everything damaged. I reported it with pictures and now I'm not able to comment. This is how they deal with it also plus it takes 2 months for things to start coming in. By then your money is gone and they could care less about your items. Some items I never got. I ordered a xL shirt and it was kids size. I ordered purses that was pure junk and kids sizes but the pictures show you they are adult sizes. This company is a scam and they do not care about you only your money.
I wouldn't even give 1 star but that's what I had to do.
Please listen to me... it's a rip off. Please don't waste your hard earned money. Shop in stores and get quality for these prices!

Date of experience: June 6, 2021
Maryland
1 review
0 helpful votes
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Only the truth
June 6, 2021

I'm not even trying to be mean only honest. And I'm sure the corporate office already knows this. The products are inferior but we know you get what you pay for this country. That I can stand. Sometime. But the one thing that I just can't stand for is how we live in a modern society and takes half a year to get your product. It simply is unacceptable to wait 70 or so days to get what you order it's egregious. Caution! Before warned that if you want your product anytime soon go back in time and order it because it takes for absolutely ever long to get it if you order something at the beginning of the season you won't get it until the next season and that is absolutely ridiculous

Date of experience: June 6, 2021
Canada
1 review
0 helpful votes
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Seller shipped wrong products and refused fully refund although I asked to return and get fully refund.
The shop# *******. Their products are blenders. They just want to cheat customers.

Date of experience: June 5, 2021
Ireland
1 review
0 helpful votes
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AIR TOY ALIEXPRESS SCAM AND A FRAUD
IF YOU EVER COME ACROSS THIS SELLER ON ALIEXPRESS GOES BY THE NAME OF AIR TOY THEY ARE A FRAUD SITE AND SELLER

THEY TAKE YOUR MONEY AND SEND YOU FAKE TRACKING INFORMATION

DO NOT BUY FROM THIS COMPANY THEY ARE FRAUD

Date of experience: June 5, 2021
Yemen
1 review
0 helpful votes
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Ali Express is a global online marketplace that brings together millions of sellers and buyers from all over the world in one place, as it was created to be an integrated and comprehensive for everything from clothing to auto parts.
You have to review the detailed.
Founded in April of 2010, AliExpress is affiliated with the Chinese AliBaba Group owned by Jack Ma.
AliBaba is a global wholesale online platform for factories and trading companies with bulk orders.
Then Jack Ma decided; Create another retail website targeting individuals, which is the Ali Express website.
Register on shopping sites, Sell and sell brand name products, Shop by making products.
Unlike Amazon, Noon, and others. It is just a platform that acts only as an intermediary between the buyer and the seller.
AliExpress has more than 200 million visitors per month. The number of shoppers is more than 150 million, and the number of products on the site is more than 100 million character products with different commercial standards and quality, in addition to offering commercial products bearing famous brands such as Apple, Disney, Adidas and others.
Its price sells everything that is Chinese only, and you will also find it in the official selling pages of famous Chinese brands such as Xiaomi.
*
* AliExpress supports the site in 16 languages, the most important of which are Arabic and English.
Besides Turkish, French, Russian, Italian, Eastern, Italian, Russian, Russian, Japanese, Polish and others.
* Supports free calling to more than 200 countries around the world.
* Ali Express does not ship its products within China. It targets the outside market and shoppers only.
* Letters Apps on AliExpress for iOS and Android mobile phones, easily, browse products, goods to the cart and complete their purchase, and manage your account from the phone.
* AliExpress will ask you for some personal data and information to register; To track the site more for you to suit your interests and facilitate the shopping process for you.
* Some city and runway addresses may be in AliExpress when you add your address, but you can manually enter them in the address or street circuit.
* Refund from Refund
* You can open your own business via e-mail and display it in the local market.
* You can do follow-up tasks and your favorite sellers, to be able to know their new products.

Date of experience: May 29, 2021
Hong Kong
5 reviews
11 helpful votes
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Overall you can find some bangs for the buck, and they offer free shipping. But the overall experience can be improved, and their recommendation algo is not working propery to me. Once you click several similar products and the next thing you'll notice is you are flooded with those stuff in the main dash. I just seldom use them now as it seems the there are too many suppliers without careful selections and will go for e.g. shein or blidz or other shopping apps that are either self inventory or have careful selection of suppliers

Date of experience: May 27, 2021
California
2 reviews
1 helpful vote
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Not safty
May 26, 2021

I bought the items from Aliexpress. I got a total unusable item. That is doesnt work.
They wasnt safty return system, also they want more, more money...
I dont recommend from China anything...

Date of experience: May 26, 2021
Minnesota
1 review
0 helpful votes
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Total Rip-Off
May 25, 2021

The item description made a false claim on the size chart--it wasn't even close. The company claims to issue refund but when I complained the item didn't fit they didn't respond until the third contact, then only gave me half the price back! Complete rip-off to be left with an item I can't use but I had to pay for it. Don't trust this site!

Date of experience: May 25, 2021
Greece
1 review
0 helpful votes
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This supplier on Aliexpress is unwilling to issue my refund and Aliexpress has no customer service to escalate the matter (Order ID: **************).

Date of experience: May 24, 2021