AliExpressReviews 8,070

I think I would be considered a "frequent" user, average about $400 / month and 5 to 15 purchases.
After not being able to use Paypal for my lastest purchase (AliPay is owned by AliExpress) I made very poor judgement call and used my credit card. The payment was taken by Aliexpress but the item ordered was not registered with them. They have no record of my purchase, so now I am forced to take it up with my bank to get my money back.
The AliExpress website only has a street address to make complaints to. This I find a little strange as they are an "Internet" based business... But I suppose they "can do no wrong"... No more for me - I'm out.

Never never buy Anything from AliExpress Any More!

I have ordered 3 order of batteries cause me more than thousand US dollars.
The web site promise: "Full refund if product is not received in 75 days."
But after 3 months, I still did not receive any of these package.
I contact the seller, seller show me a image which shows: last update at 2021-12-17, "Destination Customs procedures finished import procedure completed, your shipment is on the way to the recipient". But now it is 2022-2-18. I still did not received the package.
Filed a dispute in AliExpress, but their final decision is just ask me to continue wait.
What is the promise "Full refund if product is not received in 75 days."? It is just a sh--t.
They may do something to block my response in the site, I cannot submit new response from the dispute any more. Any time I try to response, it just in "Submitting" forever when I clicked "submit". I tracked the site response, my submit was return to HTTP CODE 302 and go to nowhere!

I have no idea how I can get the product or get the money back!

What I can do is: Never never buy Anything from AliExpress Any More!

Deliver time of 3 to 4 months is not acceptable. Don't buy there, you will either wait a very long time or never see your delivery.

Terrible site for international shopping, at best I've ever had, the shipment is very late, at worst the package is lost (or never shipped) and it's a total nightmare to contact someone in customer service to who can provide the slightest help. Definitely a very bad experience.

Aliexpress have Started doing a guaranteed 15day delivery. The theory is if the goods don't arrive you get your money back. Problem is the sellers don't honor this if the item is delayed.
Order from Aliexpress under these conditions
1. Time is not a factor
2. You don't need to return the item
3. You need to contact support. As you will not be able to speak with a person

Wireless CCD Barcode Scanner, Symcode 1D CCD 2.4G Wireless USB Bar code Reader with 100Meters(330ft) Wireless Transfer Distance
I have purchased this product however it's not working well; just characters not numbers at reading; could you please help me to fix this; I hadn't received the manual with it
My email address for any help: *******@gmail.com
I have contacted the seller and Aliexpress for help but no one answer me
Thank you

Avoid this seller very poor quality and customer service.
I bought a car mirror dvr which has broken and they will not repair replace or refund

I followed with aliexpress a number of times but they will not refund my money and they do NOT PROVIDE SELLER CONTACT INFORMATION
I even asked aliexpress to ask seller to send replacement for damaged parcel but they said they cannot force the seller and they already sent my funds to seller.
Aliexpress is a huge scam and plain FRAUD

I purchased dance shoes in January. I received a message the order was "complete" but hadn't received the product. It took me almost 2 weeks to get a response from them (going back and forth) and you WOULD NOT BELIEVE THEIR PATHETIC RESPONSES! If people ran businesses like this they'd all be bankrupt! First, they gave me a Canada Post number which was not in service. Than, they asked me to track the package with no tracking number... I finally got one. When I did, that too "did not exist". I explained it all to them... THEIR RESPONSE... ARE YOU READY? Call the Post Office and Complain - we sent the product so it's not our fault?!?! Are they for real? I paid for a product I didn't receive, with no valid tracking number, and they don't give a ****? Anyways, my credit card company reversed the charges but PLEASE BEWARE! They don't deserve your business

I ordered some stuff from them. They advetise different sizes in same ad and send you the smallest one in the line whatever you ordered. Thats only one scam.
Also before you receive they assume it is received and close all dispute avenues for you.

Do not buy from these scammers!

CAUTION! ULTRA BIG SCAMERS! Many Aliexpress Stores are helped by Aliexpress to scam you! Be aware! Don't ever buy more than one product by the same store! They always sent the cheapest good only! You could buy 10 goods for 200+€ and if the cheapest one is 1€ they will send you just this! So you paid 200€ for an 1€ item! And Ali will never help you to take your money back! Especially don't buy by DATA FROG NEVER!

I bought a stereo from them for my Toyota Tacoma and the a/c will not work, I tried getting a refund they just send me half of my full amount. $1250 half of this. And service is not what they say.

I have been trying for several months to get Aliexpress to support me in getting a refund of £90 from a fraudulent company selling on their platform but this has been impossible to make headways. Despite Aliexpress claiming that they handle disputes and promote buyers protection, there is no process to open a compaint. I have left 45 (yes fourty-five) messages with their Bot Eva but she is limited to standard responses. I wont giveup - anyone got an ideas?

Multiple times paid for goods seller never sent. Dispute process complicated and you end up losing your money anyway since the seller has to agree to refund you even though Aliexpress says they will handle the dispute directly if you ship via Aliexpress. Completely fraudulent sellers and platform. They know it's too much trouble for you to dispute each item in an order.

Today I will show everyone, How AliExpress seller cheating on me?
I bought a product a few days ago from Aliexpress.

Order Information:
Order time: 07:48 Feb. 06 2022,
Order ID: **************,
Store name: Shenzhen Machinery Online Store,
Product Price: US $ 273.52
Shipping Cost: US $ 100.00
Total Payment: US $ 373.52

I have already paid that amount. But the seller wants an extra $199 for this product. Why need to pay an extra $199? I think that the seller is cheating on me. Otherwise the seller told me to cancel the order. I want that product. I don't want a refund for that product.

I have already complained to the Aliexpress help center about this matter. I will file a case against the seller and Aliexpress in High court.

You lose all complaint scammers paradise. Seller never sent item gave fake china tracking I lost my money.

They put the wrong picture for the title. I ordered a trackball mouse and it shows in the picture but got a USB receiver. No use. Not responding to my request by the seller or ALiexpess Customer service.

I ordered an item several months ago from this website and it go lost for some reason. I do not receive this item yet. It is time to close the sales because it has been too long. AliExpress gave me a three day period for me to deal with the delivery agent, USPS, to resolve this issue. I cannot get an answer from USPS and AliExpress said that they did all they can do so they released the purchase amount of money to the seller. I protested and asked why I am responsible their delivery issue. I order an item and all I need to do is wait for its delivery to my front door, period. If I do not receive the item, it is the seller's and AliExpress's responsibility, not mine. I receive no response at all and the sales is closed, i. E. I lost the money I paid for this purchase.

Never issued refund. Be aware of "Waiting For U Store" seller. Totally scam and fake. Seller knows that customer can't do anything. If you buy more than one product they will only mail out one and the cheapest one. Keep the money for expensive ones and never refund you your money back. Ali Express will close the dispute without refunding you. And there is no way to re-apply for dispute. I read reviews about other buyers too who got scammed.

It's a scam

I have order products from Aliexpress with order no ************** and it was pre paid orders. I never received this order.

I waited for over 2 months. After two months Tracking updated and it was mentioned delivery attempt failed. I never received any call or massage for yhis delivery. So tracking information is false.

Upon this I contacted seller, seller responded delivery failed which is not correct.

I raised for dispute, AE customer care interfere, closed dispute with reason product is delivered to customer. I request for appeal further. Later they remove option for dispute from order.

It is complete scam by seller and aliexpress.

Never order from Aliexpress. You loose your money.