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AliExpress

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New Zealand
1 review
2 helpful votes
Follow Jim P.
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Purchased a Teclast tablet, arrived with a faulty screen straight away and the seller have been a PAIN to deal with. AVOID THIS BRAND. DO NOT BUY THEIR INFERIOR TABLETS. Their customer services are the worst on the planet. Last but not least, Aliexpress has not been helpful at all. AVOID ALIEXPRESS. AVOID ALIEXPRESS.

Date of experience: December 24, 2017
New Jersey
1 review
0 helpful votes
Follow Zie F.
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False Advertising
January 25, 2022

On their site it says BOBOVR HEADSTRAP WITH Battery for $29.99. So they send me a battery with no headstrap. I questioned them via text & they tell me I only ordered a battery. That's not what the description says! They tell me I can get a refund. By the time I do that & ship it back, it would cost me double. DON'T DO BUSINESS WITH THIS Ali Express. They will find ways to cheat you.

Date of experience: January 25, 2022
Florida
1 review
0 helpful votes
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Complete rip off, scam.
September 9, 2023

Ponzi scheme, they get your money, send you some trinket, and when you dispute it, they make the hoops impossible. My return got to the town and was held there until the dispute was cancelled.

Date of experience: September 9, 2023
Greece
2 reviews
2 helpful votes
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Products come usually late when the Purchase Protection is going to end. After this time there is not any GUARANTEE for the product. All of the original mobile phones I bought were fake.

Date of experience: March 26, 2015
Oklahoma
1 review
1 helpful vote
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I ordered 3 items from Johnature. Never got confirmation of shipping, so I contacted them. They stated they were out of 2 of the items and for me to select other items. I said no, didn't want other items. Cancelled order and asked for refund. The seller refused. Said they would get in trouble for not having items in stock. They refused my cancellation and still have not refunded my money and have shipped nothing, because he has nothing to ship. I contacted AliExpress to get help, filed a complaint on their website. They promised me a refund and that they would investigate the seller and send me updates. They gave me a link to file a complaint, I followed the insructions. Guess what? No record in my account showing that complaint or any responses. It was deleted apparently, just like the seller keeps deleting my cancellation requests.

To this day, I've heard NOTHING from the company even though the chat scranscript I saved says they will continue to contact me to update me, the seller still has my money and has never shipped anything to me. Stay away from this company and this seller (here or anywhere else) unless you like being cheated and lied to.

Date of experience: November 30, 2018
Missouri
1 review
12 helpful votes
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Do not order. They will lie again and again. I just lost my entire money.$88. They won't refund or send my money. They promise and lie. Danielqueenx stay away from.
Sheila S

Date of experience: June 8, 2011
AliExpress T. AliExpress Rep
over a year old

Sheila,

I know that you post is a couple of years old, but I am listing a response so that others who have problems with an AliExpress supplier can see it.

AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.

We can’t resolve 100% of customer issues, but I promise that we will try.

Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group

Rhode Island
1 review
3 helpful votes
Follow VANESSA H.
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BULL$#*!
February 1, 2017

I PURCHASED SOME BUNDLES, AFTER REVIEWING ALL THE REVIEWS FROM PEOPLE ABOUT THE SELLER. MY FIRST TIME PURCHASING HAIR ONLINE. SO EVERYTHING WAS ALL GOOD. SELLER KEPT IN CONTACT FROM THE BEGINNING AND EVEN AFTER. I GOT THE HAIR, IT DIDN'T SMELL OR FEEL TERRIBLE SO I SAID OK THUMBS UP. INSTALLED THE HAIR & WITHIN DAYS, THE HAIR BECAME MATTED, DIDN'T HOLD A CURL AFTER I WASHED IT, AND THE SELLER TRIED TO HAVE ME GIVE A 5STAR REVIEW EVEN AFTER I COMPLAINED ABOUT IT. OFFERED ME A 20%DISC WHICH WAS $10 AND TOLD ME THAT THEY COULDN'T DO MORE BECAUSE THEY PAID $20 TO SHIP IT TO ME. BULL$#*!. EVEN STOPPED COMMUNICATING AND RESPONDING TO MESSAGES AFTER THAT. BE CAREFUL. I GUESS YOU GET WHAT YOU PAY FOR ON THAT SITE.

Date of experience: February 1, 2017
Lithuania
1 review
0 helpful votes
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GOOD AND HAPPY TO LIVE WHEN YOU HAVE SUCH FRIENDS AS ALIEXPRES...
We have been communicating for several years, everything was there, but most importantly - the solutions found. It's nice that the buyer doesn't stay alone. It's nice to be able to trust and feel a good friend's shoulder.
Thank you Aliexpres for the warmth and care.
Sincerely,
Daiva and family...

Date of experience: August 23, 2019
Ukraine
1 review
0 helpful votes
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I recommend Aliexpress, I had a big expirience in using Aliexpress and can say - its the best one. Every category and every goods is cheap and have good quality

Date of experience: November 4, 2019
Germany
1 review
0 helpful votes
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Need improve Sales tradition
November 23, 2018

Bad only that during Sales many orders closed by Aliexpress by the reason of coupons using. If Aliexpress app choosed these coupons why orders closed?! It's very big problem

Date of experience: November 22, 2018
New Jersey
2 reviews
0 helpful votes
Follow Bridgett H.
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I was curious and thought i would give a look but the reason why i would never purchase anything from company is because of all of the emails and the inability to uninstall or just get rid of this trash company. They break all of the rules and that's what makes me never ever want to use this company. YOUR COMPANY IS TRASH LIKE YOUR EMAILS! GTFOH. People just Google and go through the procedure to end the never ending trash that they put up on people. They will eventually be under serious investigation because of this and i hope shut down forever.

Date of experience: March 12, 2024
AliExpress C. AliExpress Rep
over a year old

Dear Customer,

Thank you for sharing your feedback.
We're sorry to hear about your recent experience and the frustration it has caused.
Your comments are extremely valuable to us, and we're sorry that you are not satisfied with your experiences with AliExpress.
We'll keep improving the general user interactions to make it a more pleasant site to shop.

Best,
AliExpress Customer Care

California
2 reviews
1 helpful vote
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I ordered a very hard-to-find item from these guys and I couldn't believe how great the price was! Then when I received it, it was great quality! I will definitely order from them again.

Date of experience: April 13, 2017
New Zealand
2 reviews
2 helpful votes
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I bought this dress

Aliexpress. Com/item/Ready-To-Ship-Long-sweetheart-a-line-champangne-Formal-prom-Dress-long-with-sequined-court-train/*******484. Html

It looks nothing like the picture, i ordered the smallest size and its wayy to big on the bust around Double Ds or Es and way to tight on the waist the sequins look cheap and nothing like the picture the colour isnt champagne it is yellow and the material is cheap! Waste of MONEY!

Date of experience: June 5, 2014
Mozambique
1 review
0 helpful votes
Follow LuciliaYolanda G.
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Good Experirnce
January 17, 2019

Im Buying products With Aliexpress and every thing is nice, fast and easy.
The site is safe, when I dont like for sommething I can open a dispute.
Im enjoing the experience since Last year

Date of experience: January 16, 2019
New York
1 review
7 helpful votes
Follow Chih-Wen S.
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This was from my painful experiences of several cases that I ordered from Aliexpress for your reference. The packages have NOT being delivered and asked their supports. The supports kept saying: Yes you will get refund but there are not over the delivering period yet and need to wait. After the guaranty delivering period, they said: sorry for the requests had exceeded the AliExpress protection period and no funds. What kind of reason is that? If you think this kind of customer buying policy is right, then buy thing from them.
Details:
My cases were that I brought on 12/2023 for Xmas and had asked AE customer service in Jan/Feb 2024, which is very current. I have uploaded the evident that shipper Uniuni did not deliver the package and had called the shipper at less 5 times, then I contacted AE to do something and AE did not do anything which are all within delivering guaranty period and end up as "no refund" for 2 cases.The reason that AE asked to wait after the guaranty delivering period was AE would get the money from credit card company and it would be too late to stop the wired money from credit card company. I did whatever I could and I should NOT trust AE customer service! I was customer in AE for 2 years and there have no issue until now. Would this be allowed to happen in any US company?
Notes:
If you have encountered similar situation, please go to https://reportfraud.ftc.gov to file/report as me to let our US federal government know about this!

Date of experience: February 7, 2024
Australia
1 review
9 helpful votes
Follow Jim F.
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Have just given up ob ever getting a refund from ALiExpress OR the Seller of a commercial meat slicer paid USD783. Received crushed and broken and told to return for refund. Cost to do so USD300. Challenged request and was assured that after the return period expired I would not have to return the item due to cost (USD1083 to refund USD783 maybe?). When return expired and made my claim was told have to wait 9 days more until today for an "automatic" appeal to happen whereupon I was assured I would receive the refund... what a joke.! Now told matter finished, seller paid and have to take it up with them for any refund. These guys are nothing but thieves, frauds and CANNOT BE TRUSTED... DO NOT DEAL WITH THEM

Date of experience: November 10, 2017
California
1 review
1 helpful vote
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I think they're awesome
January 29, 2014

I think they're awesome. I have ordered several items with no problems whatsoever and my cost weren't limited and I received everything by the estimated due date. I have no complaints.

Date of experience: January 29, 2014
Washington
2 reviews
0 helpful votes
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Excellent
August 2, 2017

Order was fast hair Is so beautiful and minimal shedding. Will buy again from Mark alijulia
Hair was very soft and silky. Seller respond faster to messages. Will absolutely buy again.

Date of experience: August 2, 2017
Italy
1 review
0 helpful votes
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Very happy
January 28, 2019

If you look first at seller experience and feedback... will be happy! Many seller is not serious but is not aliexpress prolem... problem is buyer because non look the seller movements!

Date of experience: January 26, 2019
Australia
1 review
10 helpful votes
Follow Rick H.
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One of the AliExpress sellers (dodocool Official Store) failed to deliver paid for item.
AliExpress refused to refund the order as I could not provide evidence that the item was not received (how do you prove that something was not delivered?).
DO NOT USE ALIEXPRESS, THEY DO NOT DELIVER AND WON'T REFUND

Date of experience: April 29, 2018

Overview

AliExpress has a rating of 2 stars from 8,021 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 361st among Wholesale sites.

service
1,622
value
1,524
shipping
1,565
returns
1,404
quality
1,464
This company responds to reviews on average within 3 days
+1741