Chih-Wen S.

This was from my painful experiences of several cases that I ordered from Aliexpress for your reference. The packages have NOT being delivered and asked their supports. The supports kept saying: Yes you will get refund but there are not over the delivering period yet and need to wait. After the guaranty delivering period, they said: sorry for the requests had exceeded the AliExpress protection period and no funds. What kind of reason is that? If you think this kind of customer buying policy is right, then buy thing from them.
Details:
My cases were that I brought on 12/2023 for Xmas and had asked AE customer service in Jan/Feb 2024, which is very current. I have uploaded the evident that shipper Uniuni did not deliver the package and had called the shipper at less 5 times, then I contacted AE to do something and AE did not do anything which are all within delivering guaranty period and end up as "no refund" for 2 cases.The reason that AE asked to wait after the guaranty delivering period was AE would get the money from credit card company and it would be too late to stop the wired money from credit card company. I did whatever I could and I should NOT trust AE customer service! I was customer in AE for 2 years and there have no issue until now. Would this be allowed to happen in any US company?
Notes:
If you have encountered similar situation, please go to https://reportfraud.ftc.gov to file/report as me to let our US federal government know about this!