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AliExpress

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Michigan
1 review
1 helpful vote
Follow Jay L.
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Slow As $#*!!
May 17, 2018

I did an order and rush shipped it on May 12th It said it would be here in 6-13 business days. They kept telling me they shipped my shoes days ago whenon the tracker for shipment it said It hasn't even been shipped out yet. I keep telling them to send my shoes because I need them by May 23 for prom I did rush shipping for a reason and I paid these $#*!ers more money for them to go at the same speed they would go as if I did the regular shipping. DONT EVER ORDER FROM THIS $#*!TY $#*! WEBSITE OR APP!

Date of experience: May 17, 2018
Australia
1 review
2 helpful votes
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Dont buy Xiaomi from Xiaomi Online Store from AliExpress. I baught a phone 3 month the phonethe screen turned off by itself but still working ringtone when someone ring, charging and flashing u can see the white buttoms flashing white. This is the link
https://youtu.be/VciCyEczizU
Then after many negotiate i sent it to them and first broken in the buttom and scratch i laughed cause they are talking about other phone after that they said water damage i laughed again cause im sure its not water damaged how its working and flashing except the screen is blank if its water damage it will not work at all this my story with Xiaomi Online Store at AliExpress

Date of experience: April 24, 2017
California
1 review
0 helpful votes
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I purchase toner cartridge for our Xerox Machine, It arived on the box it had the model number and same weight as original, After we instal it in few hours the machine giving bad copy and gray bands, Called for service it turn out to be the toner wasnot correct, We spend nearly $1000 to fix the problem, Wahtch out for these suppliers.

Date of experience: February 3, 2023
El Salvador
1 review
0 helpful votes
Follow Eric F.
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This page offers many possibilities to buy, and from my own experience I can recommend it widely, since as an AliExpress buyer I have always had its support.

Date of experience: August 20, 2019
Illinois
1 review
4 helpful votes
Follow s a.
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Loose threads to snip, some stuff directly to the trash can it was so cheap, one item was wrong item, another item out of stock and eventual refund, fabrics pretty cheap, bad sewing jobs, weird sewing and stiching jobs, my bank charged me six bucks in currency conversion fees and I had to fight my bank over that. Some stuff was really cute kids clothes, I was buying Bear Leader and similar kid clothes. Really hit or miss. Basically the quality of walmart clothing or worse. One skirt had glue gun applied butterflies and gems that kid just picked off easily or the butterflies were shredding apart because they were cut out of fabric and it just shredded along the cut edges. One item the flower decoration was a brooch type pin not sewn on and not great for four years old, some stuff was really big and some stuff barely fit. I honestly trashed the cheapest junk and did not bother to ship back to China. So I lost big on those two items, the ugle one and the glue gun one. One coat is sewn pretty wonky but wearable. Its a silky fabric I never expected for a kids raincoat. So it looked like a raincoat but ended up being a windbreaker I guess. You have to look very closely and enlarge those photos. I got one refund for an item they were out of stock on. SO, we get compliments on the best items however lost money on the others. Overall, could've purchased a few high end items in the US and made out the same financially.

Date of experience: November 20, 2016
Canada
2 reviews
6 helpful votes
Follow Phil H.
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I like their prices.
I understand shipping can be delayed.
I can tolerate 60 days.
But they state after 60 days if product not arrived they will offer full refund.
Ali backs it up with another gurantee "statement" if not arrived you get full refund.
Not!
I applied for numerous refunds because numerous shipments did not arrive. Ali has refused to back the customer.
Their gurantee is not worth anything.
Buyer beware! If your package does not arrive, even ever, they will not give you a refund. In early 2016 a $25 item did not arrive but they still paid the seller and my package never arrived.
I ordered multiple items Nov 2016. Over 60 days later most have yet to arrive. I requested a refund indicating if they arrived I would be happy to repay. Nope Ali refused to back their gurantee and support the customer.
Warning! Do not make large purchases through Ali because if anything goes wrong they do not back thew customer.
Too bad because there is lots of products I would buy but burned once, cautiouse. Burned twice no more purchases!
Buyer beware.

Date of experience: January 4, 2017
Poland
1 review
0 helpful votes
Follow Lukasz K.
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Aliexpress
June 5, 2017

As you will first check the buyers' opinions of the given item then there are no surprises. There are also photo made by buyer of selling items http://alitopbrand.pl

Date of experience: June 5, 2017
Pakistan
3 reviews
1 helpful vote
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About products
August 26, 2019

Wao... Expanding their business day by day... You are going on peak... But need to take care of your customers... Need to work on low price with quality

Date of experience: August 25, 2019
Philippines
1 review
2 helpful votes
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BEWARE OF POSSIBLE IDENTITY THIEFT
I have made several very successful orders through Aliexpress, but then after placing an order I received a cancellation notice from AliExpress stating canceled for security reasons but not stating the actual reason. They stated I could correct this problem by sending them by computer a copy of my credit card statement, my I.D. card, my credit card and my passport. Wanting the item I foolishly sent them a copy of my latest credit card statement. They then demanded all the requested documents and I came to my senses and refused. They or an AliExpress employee could easily have stolen my identity.

Date of experience: March 6, 2013
Romania
1 review
0 helpful votes
Follow Florin B.
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AVOID ALIEXPRESS
October 1, 2020

Guys, don't waist your time to order on Aliexpress, they don't care about their customers, they only care about the people who sell on their platform.
I was scamed 3 times on Aliexpress and they took no actions about the sellers, I even had to pay for return, for something that was not even close with what I ordered and they told me that this is their policy, even though you don't get waht you paid for, to be able to get refunded you have to pay for return, since then I keep arguing with them, but still no results.

So, do yourself a favor and, even though you find cheap things, don't waist your money and your time. Aliexpress IT IS CHEAP.

I really hope that, more and more people, everyday, will STOP ordering on this CHEAP platform, so one day, they will have no business, maybe then, they will start to care.

Date of experience: September 1, 2020
Denmark
1 review
0 helpful votes
Follow A M.
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Warning! Do not buy here!
February 22, 2021

I ordered a Android unit for my car.

Before purchase, I asked the seller if it fits my car. I sent information and pictures, seller replies fits perfectly.

I choose ship from EU warehouse for faster shipment, even paid extra for this. Seller ships from China anyway

Delivery comes late and was missing adapters, longer wire and the frame. Additional costs.

After installment the provided WiFi antenna was defect and made the unit reboot. At last the unit powers up, but don't show my car and many functions do not work.

Isssues:
Not showing my car model
Left steering wheel button do not work
Original parking sensors don't show
Door opens, clima and speed do not show
Battery drainage

I opened a alixpress dispute and provided video evidence and messages.

I can get a partial refund for 116$ out of 635$. Or I can get full refund but then I have to ship it to China and shipping costs from Denmark equal to 300$

I'll stick to European sellers and European platforms. Alixpress will never see a purchase from me anymore.

Date of experience: February 22, 2021
Sweden
1 review
1 helpful vote
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I will warn you abouat this seller ShenZhen HANRITS Technology Ltd.
He sells cellphones. I have bought an iphone 5 and it was real $#*!. It didnot work, I send it back, but he will not give me my moeny back, He buys his 5 star feedback. He says if I change my feedback to 5 stars, he will give me my money back. $#*! him!
I could not open a dispute, it was to late. He fooled me. Uggly seller. I just want to warn you. I have bought from other sellers on aliexpress and usually it is no problem. I have met good sellers and really good sellers. You can not always trust 5 stars. Read everything and check them up. Halsningar Svensken

Date of experience: May 7, 2014
Turkey
1 review
8 helpful votes
Follow Erman O.
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Hi,
First of all I would like to point out that there is no shopping from Aliexpress. The suppliers they are hosting are deceiving people. They support them at Aliexpress. He's holding on to the suppliers. I bought the product for $ 85. I ordered the product to Turkey. Entry of the product to Turkey is prohibited. Customs did not approve the introduction of the product. The supplier knew that you would not give consent. As a bottom note on the page where the product is listed, if the customs in your country does not give permission, they can not make money. They are listed as pictures in this article. When the computer writings turn to my language, it can not translate because this is the bottom picture. For this reason I did not see this note. Customs product stopped entry into the country. The supplier does not recall the product and does not return the money to me. He was on the side of the supplier at Aliexpress and did not make money. Well, I am asking why you are selling this product to that country if you know the product is forbidden to enter the country. You're deceiving and cheating people. I definitely do not recommend buying from Aliexpress. Do not throw away your money. Supplier name: Vapethink Intermediate to this: AliExpress

Date of experience: February 19, 2017
Switzerland
3 reviews
5 helpful votes
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I needed the upper part for a telescopic folding bike handlestem. SENQI cycling store sells both parts, so I asked them if I could only buy the upper part with a diameter of 25.4 mm. Will Fu answered that I could have it for $15. Somehow he could not change the price of the complete (upper and lower parts) handlestem, so he told me to order another item, in this case a handlebar that happend to cost $14.97, and he would then send me the desired part of the handlestem. I placed my order and paid. Now Will Fu said he did not have the item after all. I was at a loss of words and wanted to cancel the order. I gave "Seller did not have the item in stock" as the reason. Will Fu refused to cancel the order twice because he wanted me to give "Other reasons" and thus mislead other buyers. I refused, so he threatened to send me the handlebar, and it seems he did. I will open a dispute a. S.a. P., refuse to accept the parcel and file a claim with my credit card company.
I must say that this was the worst shop in China EVER. Blacklist them and buy elsewhere!

Date of experience: July 20, 2017
Netherlands
2 reviews
21 helpful votes
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Sizes are Always wrong, even afther reading and cheking everything on the website. A lot of sellers can't deliver what they offer. Refunds are Always oké.

Date of experience: February 1, 2014
Nevada
1 review
3 helpful votes
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I ordered a dress
July 24, 2014

I ordered a dress - when it came it was ugly, and I wanted to return it. There was nothing in the package to help me do that. I wouldn't order from them ever again!

Date of experience: July 24, 2014
Brazil
1 review
0 helpful votes
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What Aliexpress really is
April 30, 2019

Aliexpress is simply All the Best! I have alrready bought many things with Them and almost all business were successful. They are better to by than the Americans. I love to buy with Aliexpress.

Date of experience: April 30, 2019
Canada
1 review
8 helpful votes
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STAY AWAY FROM AKKING HONGKONG JEWELRY FACTORY. They take your orders with ridiculous order processing times, even when they don`t have the stock. Then they tell you that they have shipped the order with a Fake Tracking Number and NEVER respond to any questions on the orders until you call them on the Fake Tracking Number and file a Dispute. If they issue a Full Refund, you don`t even have the ability to leave any comments.

Date of experience: October 20, 2014
GB
1 review
0 helpful votes
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The best Chinese ordering site, has everything in it and at a very cheap price, what you pay is what you get no matter what you order. Also has a variety of quality lvls

Date of experience: July 6, 2019
Sweden
1 review
1 helpful vote
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Super!
April 8, 2016

Thank you store Aukey's Best Selling Electronics official flagship store! Very good product and fast shipping! And very responsive seller Bo he advise everyone!

Date of experience: April 8, 2016

Overview

AliExpress has a rating of 2 stars from 8,021 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 361st among Wholesale sites.

service
1,622
value
1,524
shipping
1,565
returns
1,404
quality
1,464
This company responds to reviews on average within 3 days
+1741