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AliExpressReviews 8,070

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1791
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,657
value
1,557
shipping
1,600
returns
1,438
quality
1,496
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Zealand
1 review
6 helpful votes
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They won't provide COD. We need to make payment in advance. Then it will take 2 months to arrive. Sometimes it won't turn up, sometime it will. We will receive a replica of products and not as per the descriptions. If we are questioning them they will provide some excuses. In order to get live chat itself is a hassle. After into live chat, there is no common understanding between the customer service personnel. All they want to extend by telling some stories in a believable way. We will keep on waiting and contacting them again and again. After a while, they will terminate the account without intimating you. They always say that money is safe in their hand. Its true, money safe in their hand, you are losing your money. Tie up with sellers (not sure, existing one or fake one) and $#*! services and cheating you. Building up a big business by cheating others showing that it's cleaned and good.

Date of experience: July 11, 2019
Bangladesh
1 review
2 helpful votes
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If you want materialistic happiness, this is the best site. The product quality and shipping are excellent. The promotions are supreme. The refund policy is straightforward. You need a simple click.

I have ordered both from Amazon and Aliexpress from Bangladesh. The Amazon shipping charge is almost equal to the product price. Furthermore, Amazon did not give instructions to clear my product from customs. This adds multilayer of sufferings instead of happiness. The customs charge is also equal to the product price. So you have to pay three times for the same product. Original product price plus shipping charge plus custom clearance. As if I was buying sufferings.

On the other hand, Aliexpress provides the same benefits with no sufferings. They have trusted shipping with bare costs. They utilize excellent postal service. The customer does not need the complex clearance process of customs. I ordered it on my office desk, and the product came to my office desk. I don't have to worry about anything. Is not that refined version of luxury that a customer can get?

Date of experience: July 10, 2019
Brazil
1 review
0 helpful votes
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Produto excelente
July 11, 2019

Produto muito bom, vendedor muito atencioso e honesto, obrigado pelo produto.Só gostaria de acrescentar para que o envio seja mais rápido.

Date of experience: July 10, 2019
Zambia
4 reviews
11 helpful votes
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It's alright
July 11, 2019

Good place to buy things... People that complain are those that go for very cheap things. Have a good choice of store.

Date of experience: July 10, 2019
RU
1 review
0 helpful votes
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Свою цену оправдывает намного лучше, чем подставка Sony DK60. Здесь, есть подвижный USB Type-C (штекер отклоняется на небольшой угол) и мягкая спинка, ну и главное - подставка намного тяжелее и имеет клеящуюся поверхность по всей площади снизу. Проверено - даже без приклеивания нажатия на экран НЕ опрокидывают подставку.
+ в комплекте идёт кабель на 3А.
Однако разъём держится очень плотно - без приклеивания подставки одной рукой снять телефон невозможно - он поднимается вместе с ней.
Торец штекера не пластиковый, возможно он будет царапать телефон.

Date of experience: July 10, 2019
RU
1 review
1 helpful vote
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COOL
July 10, 2019

This is cool internet store. Fast delivery, high quality, galaxy sevice. I recommended this store to YOU

Date of experience: July 10, 2019
RU
1 review
0 helpful votes
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I saved a lot of money buying goods here. The delivery (if you chose tracked one) is fast and reliable

Date of experience: July 10, 2019
Philippe G.
France
1 review
0 helpful votes
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poulie pagode
July 10, 2019

excellent vendeur livré en france en 13 jours c est ma deuxieme commande l article est de bonne qualité ! belle finition sera ideale sur mon tour a metaux fait maison !

Date of experience: July 9, 2019
Germany
1 review
0 helpful votes
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Besser als AMAZON
July 10, 2019

Kaufe regelmäßig und gerne bei Aliexpress ein. Die Ware braucht nach Deutschland im Schnitt 10 -14 Arbeitstage. Selbst bei Nichtlieferung oder Defekt bekam ich immer mein Geld zurück. Beim Mitbewerber mit dem Marketplace habe ich schon mehrfach Geld und Lebenszeit gelassen.

Date of experience: July 9, 2019
Brazil
1 review
0 helpful votes
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Big store
July 10, 2019

Highly recommended this shop, 100% communication, 100% honesty, infinitely better quality assurance..

Date of experience: July 9, 2019
Illinois
5 reviews
9 helpful votes
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Choose China when given the option and pay little to NO Shipping Fees. NO SALES TAXES. AND THE PRICES ARE FANTASTIC. EVERYTHING COMES FROM CHINA ANYWAY, I just by-pass the AMERICAN middle-man and SAVE - ME some money.

Date of experience: July 8, 2019
Chile
1 review
0 helpful votes
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Aliexpress tiene una gran variedad de productos. Los vendedores son serios y respondsables en general. E tenido buenas experiencias muy pocos problemas el problema solo es en mi pais chile la agencia de correo. E com´prado repuesto para mi bicicleta ropa adornos herramientas muchas cosas los felicito son los mejores saludos desde chile

Date of experience: July 8, 2019
Portugal
1 review
0 helpful votes
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Very good
July 10, 2019

Rápido e eficiente o produto corresponde ao que foi adquirido, os meus parabéns, todas as empresas deveriam trabalhar da mesma forma.

Date of experience: July 8, 2019
Kazakhstan
1 review
2 helpful votes
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Алиэкпресс не проверяет магазины. магазины с плохой репутацией не исключают.
служба поддержки пользователей бесполезная. ничего не решают. пользы никакой.
Алиэкпресс должен контролировать отправку товара клиенту. продавцы часто отправляют товар на другой адрес. После, приходится долгое время ждать возвращения денег.

Date of experience: July 8, 2019
Poland
1 review
0 helpful votes
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I bought electricity saving boxes and turned out as fake. I find out about this fact when time to open dispute passed. I wrote to Aliexpress a few times about this but without any reply. Fake item on the top of the attached picture without condenser.

Date of experience: July 8, 2019
Australia
1 review
0 helpful votes
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I order HEAPS of stuff from ali express %95 of time i get what i ordered some times i do have to put in a complaint BUT the people who run site are ALWAYS fair about it

Date of experience: July 7, 2019
RU
1 review
0 helpful votes
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Заказал два модуля. Оба пришли примерно через 2 недели. Один установил в Compaq evo n610c. в слот PCI вместо модема и ещё антенну провел как положено в крышку ноутбука за экран. А второй поставил тоже в ноутбук MAX Stelect. но там антенна уже была встроена. По сравнению с внешним USB " свистком"., эти модули работают в интернете в разы быстрее. Страницы грузятся быстро, а скорость закачки тоже удивила около одного мегабайта/ сек. Во общем рекомендую продавца и его товар. Это не реклама. Просто в старых устройствах где есть слот PCI мини они очень хорошо работают, и полностью вас удовлетворят.

Date of experience: July 7, 2019
Belarus
1 review
1 helpful vote
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Luxii sait
July 7, 2019

Zamexatelni sait zles mojno naiti vce xto pogelaei. I nedorogo xto oxen vajno i pri tom xoroiego kaxectva

Date of experience: July 7, 2019
Peru
1 review
0 helpful votes
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Desde años vengo usando aliexpress para mis compras y la verdad es un sistema eficiente que te permite elegir entre niles de productos y ofertas. No he tenido problemas y la verdad lo recomiendo mucho.

Date of experience: July 6, 2019
Brazil
1 review
0 helpful votes
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The best
July 7, 2019

- Great
I'm an assiduous buyer
- For years without complications
- It takes the consumer and sellers seriously
I RECOMMEND

Date of experience: July 6, 2019