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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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They won't provide COD. We need to make payment in advance. Then it will take 2 months to arrive. Sometimes it won't turn up, sometime it will. We will receive a replica of products and not as per the descriptions. If we are questioning them they will provide some excuses. In order to get live chat itself is a hassle. After into live chat, there is no common understanding between the customer service personnel. All they want to extend by telling some stories in a believable way. We will keep on waiting and contacting them again and again. After a while, they will terminate the account without intimating you. They always say that money is safe in their hand. Its true, money safe in their hand, you are losing your money. Tie up with sellers (not sure, existing one or fake one) and $#*! services and cheating you. Building up a big business by cheating others showing that it's cleaned and good.
If you want materialistic happiness, this is the best site. The product quality and shipping are excellent. The promotions are supreme. The refund policy is straightforward. You need a simple click.
I have ordered both from Amazon and Aliexpress from Bangladesh. The Amazon shipping charge is almost equal to the product price. Furthermore, Amazon did not give instructions to clear my product from customs. This adds multilayer of sufferings instead of happiness. The customs charge is also equal to the product price. So you have to pay three times for the same product. Original product price plus shipping charge plus custom clearance. As if I was buying sufferings.
On the other hand, Aliexpress provides the same benefits with no sufferings. They have trusted shipping with bare costs. They utilize excellent postal service. The customer does not need the complex clearance process of customs. I ordered it on my office desk, and the product came to my office desk. I don't have to worry about anything. Is not that refined version of luxury that a customer can get?
Produto muito bom, vendedor muito atencioso e honesto, obrigado pelo produto.Só gostaria de acrescentar para que o envio seja mais rápido.
Good place to buy things... People that complain are those that go for very cheap things. Have a good choice of store.
Свою цену оправдывает намного лучше, чем подставка Sony DK60. Здесь, есть подвижный USB Type-C (штекер отклоняется на небольшой угол) и мягкая спинка, ну и главное - подставка намного тяжелее и имеет клеящуюся поверхность по всей площади снизу. Проверено - даже без приклеивания нажатия на экран НЕ опрокидывают подставку.
+ в комплекте идёт кабель на 3А.
Однако разъём держится очень плотно - без приклеивания подставки одной рукой снять телефон невозможно - он поднимается вместе с ней.
Торец штекера не пластиковый, возможно он будет царапать телефон.
I saved a lot of money buying goods here. The delivery (if you chose tracked one) is fast and reliable
excellent vendeur livré en france en 13 jours c est ma deuxieme commande l article est de bonne qualité ! belle finition sera ideale sur mon tour a metaux fait maison !
Kaufe regelmäßig und gerne bei Aliexpress ein. Die Ware braucht nach Deutschland im Schnitt 10 -14 Arbeitstage. Selbst bei Nichtlieferung oder Defekt bekam ich immer mein Geld zurück. Beim Mitbewerber mit dem Marketplace habe ich schon mehrfach Geld und Lebenszeit gelassen.
Highly recommended this shop, 100% communication, 100% honesty, infinitely better quality assurance..
Choose China when given the option and pay little to NO Shipping Fees. NO SALES TAXES. AND THE PRICES ARE FANTASTIC. EVERYTHING COMES FROM CHINA ANYWAY, I just by-pass the AMERICAN middle-man and SAVE - ME some money.
Aliexpress tiene una gran variedad de productos. Los vendedores son serios y respondsables en general. E tenido buenas experiencias muy pocos problemas el problema solo es en mi pais chile la agencia de correo. E com´prado repuesto para mi bicicleta ropa adornos herramientas muchas cosas los felicito son los mejores saludos desde chile
Rápido e eficiente o produto corresponde ao que foi adquirido, os meus parabéns, todas as empresas deveriam trabalhar da mesma forma.
Алиэкпресс не проверяет магазины. магазины с плохой репутацией не исключают.
служба поддержки пользователей бесполезная. ничего не решают. пользы никакой.
Алиэкпресс должен контролировать отправку товара клиенту. продавцы часто отправляют товар на другой адрес. После, приходится долгое время ждать возвращения денег.
I bought electricity saving boxes and turned out as fake. I find out about this fact when time to open dispute passed. I wrote to Aliexpress a few times about this but without any reply. Fake item on the top of the attached picture without condenser.
I order HEAPS of stuff from ali express %95 of time i get what i ordered some times i do have to put in a complaint BUT the people who run site are ALWAYS fair about it
Заказал два модуля. Оба пришли примерно через 2 недели. Один установил в Compaq evo n610c. в слот PCI вместо модема и ещё антенну провел как положено в крышку ноутбука за экран. А второй поставил тоже в ноутбук MAX Stelect. но там антенна уже была встроена. По сравнению с внешним USB " свистком"., эти модули работают в интернете в разы быстрее. Страницы грузятся быстро, а скорость закачки тоже удивила около одного мегабайта/ сек. Во общем рекомендую продавца и его товар. Это не реклама. Просто в старых устройствах где есть слот PCI мини они очень хорошо работают, и полностью вас удовлетворят.
Zamexatelni sait zles mojno naiti vce xto pogelaei. I nedorogo xto oxen vajno i pri tom xoroiego kaxectva
Desde años vengo usando aliexpress para mis compras y la verdad es un sistema eficiente que te permite elegir entre niles de productos y ofertas. No he tenido problemas y la verdad lo recomiendo mucho.
- Great
I'm an assiduous buyer
- For years without complications
- It takes the consumer and sellers seriously
I RECOMMEND
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.