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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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You don't get used to it right away, but when you understand it, it's quite convenient to work. In general, I like it.
Если бы почтовые и таможенные службы проявили такую же заинтересованность в клиенте, как Али, жизнь на этом шарике стала бы значительно проще.
I have been buying through AliExpress for more than two years. Theirditiion selection continues to expand and improve. I have purchased small items which were delivered in great condition. One large object, a guitar, was heavily damaged in transit, and I received a full refund.
I highly recommend using AliEpress.com.
Tenho alguns anos de compras no AliExpress e tenho confiança no sistema. Já tive problemas com compra mas nunca fiquei sem solução seja por parte do AliExpress ou de seus vendedores.
Have a lot of good experience to buy something on www.aliexpress.com around 5 years. They have very good customer protection service. I recommend it.
En reiterada ocasion he deseado comprar, pero me indican que hay error. Que consulte al Banco que me da la tarjeta VISA, etc.
Sintetizando, no puedo compar, porque el sistema me rechaza, sin siquiera ingresar los datos de mi tarjeta.
Solicito se me indique que problema a causado esta situacion.
Luisa Sepulveda.
Ali express offer lot of shopping options with many sellers. Since its very open world you may encounter seller who are not as authentic as other but usually buyers review really help to understand the seller.
Ali express mostly help buyers in dispute, so its really buyers world (in my case all of my dispute end in my favour) but even if we get refund, we still suffer exchange loss twice on the purchase without getting the goods. Ali express need to come with better solution.
Select seller on the bases of reviews and numbers of sale orders even if is slightly high in price.
I placed 2 orders for USB/Ethernet converters ************** & **************), plugged them into my raspberry pi & they worked for a few minutes, then the network hung. Tried swapping raspberry pi's, no luck. Tried a different Amazon version, and no issues. I queried with the vendor who strung me along asking all sorts of questions, then once out of the dispute window they're being even more useless. What a waste of money.
Another order was for a bike repair kit ( **************) and it just didn't arrive, I was asked to wait, then when out of the dispute window it was clear they only intended to take my money and had no intention to send me the product.
I will however say 80% of my orders arrive without issue, but 20% is too high for issues like this to occur. I prefer to use Amazon, especially for anything electric, and valued over USD10.
When you decide you need an item and can't find it in your country or the price is hilariously high, be assured that you will find it or an alternative to it on aliexpress. Your purchase is guaranteed and also your quality. But always keep in mind that before buying you need to do your research on the item review, the seller on aliexpress, and the rules & regulation implemented in your country.
Other than that I guarantee you will have a great shopping experience.
Velice spokojený... odporná vůně, ale pomáhá... to je důležité.
Je potřeba to používat déle aby se projevil účinek
Got dress and it was not the right size... try to get the right or refund... got nothing with totally unfair dispute judgment... all out side US companies are the same amazon is the best... will never try this again and don't recommend it to any one...
Aliexpress partner with scammers, Aliexpress takes money from your account and dont pay sellers until you get it. But when it comes to you finding out the seller is a scammer, You cant cancel until the sellers agree!. Aliexpress wont give you your money back no matter how many times you have chatted to customer service, They wont help instead they feed you lies that they will take it up to management and you will receive an email from them soon. All lies.
I have been waiting for 15 days for this scammer seller to cancel my order. They keep reading my messages but no reply. Even though aliexpress has my money, They wont give me back until scammer sends me the fake phone... Awful Service.
AliExpress is a total rip-off and wake me unfair. During any disputes they automatically side with their Chinese suppliers ignoring the customers entirely. Save your money run away.
Магазин UMIDIGI Official Store это отстой. Продавец игнорирует сообщения. Пытаюсь связаться с продавцом уже месяц но четно. Заказал телефон - оказалось что эта покупка (пред заказ) хотя на странице продавца это не указывалось. Ну думал ладно цена очень привлекательна. Но прошло 7- 10- 15- 20- 28 дней а товар до сих пор не отправлен и неподтвержденный. Сообщения даже не открывались и не просматривались (отправил с десяток). Это первый магазин в моей практике который так относится к покупателям.
Totally hopeless - the goods were counterfeit and royal mail demanded a customs payment, not mentioned at time of order - i refused the goods. No way on ali express dispute system to mention this - the system is clunky and works badly. I will get a chargeback from the card company but all a lot of hassle - don't use them!
Todo a muy buen precio, compré muchas cosas y no he tenido ningún problema con nada, solo con un producto que no llegaba y me abonaron el importe sin problema, son gente muy seria y competentes.
The communication with aliexpress is extremly poor and the staff are very uncorrect if you have disputes. They give right to supplier when there are evidence against them.
It's a great online business where you can find and buy almost anything. You can place reviews if you are satisfied based on the transactions you have on the customer reviews and sellers all over the world improve on thier services and items they are selling to satisfied the customers.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.