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AliExpressReviews 8,070

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1791
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,657
value
1,557
shipping
1,600
returns
1,438
quality
1,496
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Croatia
1 review
0 helpful votes
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Xiaomi
July 17, 2019

Nice, super odličan ruksak, poznata kvaliteta od xiaomija. Jako zadovoljni sa omjerom kvalitete i cijene. Preporuka

Date of experience: July 17, 2019
RU
1 review
0 helpful votes
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Good service
July 17, 2019

You don't get used to it right away, but when you understand it, it's quite convenient to work. In general, I like it.

Date of experience: July 16, 2019
RU
1 review
0 helpful votes
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Если бы почтовые и таможенные службы проявили такую же заинтересованность в клиенте, как Али, жизнь на этом шарике стала бы значительно проще.

Date of experience: July 16, 2019
Tennessee
2 reviews
0 helpful votes
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I have been buying through AliExpress for more than two years. Theirditiion selection continues to expand and improve. I have purchased small items which were delivered in great condition. One large object, a guitar, was heavily damaged in transit, and I received a full refund.
I highly recommend using AliEpress.com.

Date of experience: July 16, 2019
Brazil
1 review
0 helpful votes
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Excelente.
July 16, 2019

Tenho alguns anos de compras no AliExpress e tenho confiança no sistema. Já tive problemas com compra mas nunca fiquei sem solução seja por parte do AliExpress ou de seus vendedores.

Date of experience: July 16, 2019
MD
1 review
0 helpful votes
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Very satisfied
July 16, 2019

Have a lot of good experience to buy something on www.aliexpress.com around 5 years. They have very good customer protection service. I recommend it.

Date of experience: July 16, 2019
Chile
1 review
0 helpful votes
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En reiterada ocasion he deseado comprar, pero me indican que hay error. Que consulte al Banco que me da la tarjeta VISA, etc.
Sintetizando, no puedo compar, porque el sistema me rechaza, sin siquiera ingresar los datos de mi tarjeta.
Solicito se me indique que problema a causado esta situacion.
Luisa Sepulveda.

Date of experience: July 15, 2019
Oman
1 review
0 helpful votes
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Ali express offer lot of shopping options with many sellers. Since its very open world you may encounter seller who are not as authentic as other but usually buyers review really help to understand the seller.
Ali express mostly help buyers in dispute, so its really buyers world (in my case all of my dispute end in my favour) but even if we get refund, we still suffer exchange loss twice on the purchase without getting the goods. Ali express need to come with better solution.
Select seller on the bases of reviews and numbers of sale orders even if is slightly high in price.

Date of experience: July 15, 2019
GB
1 review
4 helpful votes
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I placed 2 orders for USB/Ethernet converters ************** & **************), plugged them into my raspberry pi & they worked for a few minutes, then the network hung. Tried swapping raspberry pi's, no luck. Tried a different Amazon version, and no issues. I queried with the vendor who strung me along asking all sorts of questions, then once out of the dispute window they're being even more useless. What a waste of money.

Another order was for a bike repair kit ( **************) and it just didn't arrive, I was asked to wait, then when out of the dispute window it was clear they only intended to take my money and had no intention to send me the product.

I will however say 80% of my orders arrive without issue, but 20% is too high for issues like this to occur. I prefer to use Amazon, especially for anything electric, and valued over USD10.

Date of experience: July 15, 2019
Lebanon
1 review
0 helpful votes
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When you decide you need an item and can't find it in your country or the price is hilariously high, be assured that you will find it or an alternative to it on aliexpress. Your purchase is guaranteed and also your quality. But always keep in mind that before buying you need to do your research on the item review, the seller on aliexpress, and the rules & regulation implemented in your country.
Other than that I guarantee you will have a great shopping experience.

Date of experience: July 15, 2019
Czechia
1 review
0 helpful votes
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Velice spokojený... odporná vůně, ale pomáhá... to je důležité.
Je potřeba to používat déle aby se projevil účinek

Date of experience: July 14, 2019
Nevada
1 review
4 helpful votes
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Got dress and it was not the right size... try to get the right or refund... got nothing with totally unfair dispute judgment... all out side US companies are the same amazon is the best... will never try this again and don't recommend it to any one...

Date of experience: July 14, 2019
GB
1 review
5 helpful votes
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Fraud scammers
July 14, 2019

Aliexpress partner with scammers, Aliexpress takes money from your account and dont pay sellers until you get it. But when it comes to you finding out the seller is a scammer, You cant cancel until the sellers agree!. Aliexpress wont give you your money back no matter how many times you have chatted to customer service, They wont help instead they feed you lies that they will take it up to management and you will receive an email from them soon. All lies.

I have been waiting for 15 days for this scammer seller to cancel my order. They keep reading my messages but no reply. Even though aliexpress has my money, They wont give me back until scammer sends me the fake phone... Awful Service.

Date of experience: July 14, 2019
Virginia
1 review
5 helpful votes
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AliExpress is a total rip-off and wake me unfair. During any disputes they automatically side with their Chinese suppliers ignoring the customers entirely. Save your money run away.

Date of experience: July 13, 2019
Ukraine
1 review
1 helpful vote
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Магазин UMIDIGI Official Store это отстой. Продавец игнорирует сообщения. Пытаюсь связаться с продавцом уже месяц но четно. Заказал телефон - оказалось что эта покупка (пред заказ) хотя на странице продавца это не указывалось. Ну думал ладно цена очень привлекательна. Но прошло 7- 10- 15- 20- 28 дней а товар до сих пор не отправлен и неподтвержденный. Сообщения даже не открывались и не просматривались (отправил с десяток). Это первый магазин в моей практике который так относится к покупателям.

Date of experience: July 13, 2019
GB
5 reviews
18 helpful votes
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Hopeless
July 13, 2019

Totally hopeless - the goods were counterfeit and royal mail demanded a customs payment, not mentioned at time of order - i refused the goods. No way on ali express dispute system to mention this - the system is clunky and works badly. I will get a chargeback from the card company but all a lot of hassle - don't use them!

Date of experience: July 13, 2019
Spain
1 review
0 helpful votes
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Todo a muy buen precio, compré muchas cosas y no he tenido ningún problema con nada, solo con un producto que no llegaba y me abonaron el importe sin problema, son gente muy seria y competentes.

Date of experience: July 12, 2019
Austria
1 review
4 helpful votes
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The communication with aliexpress is extremly poor and the staff are very uncorrect if you have disputes. They give right to supplier when there are evidence against them.

Date of experience: July 12, 2019
Pakistan
4 reviews
0 helpful votes
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Just Fine
July 12, 2019

Good site for shopping. If you want daily life hacks you may visit it. I think you like it because it has cheap rates and discount offers

Date of experience: July 12, 2019
Nigeria
5 reviews
2 helpful votes
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It's a great online business where you can find and buy almost anything. You can place reviews if you are satisfied based on the transactions you have on the customer reviews and sellers all over the world improve on thier services and items they are selling to satisfied the customers.

Date of experience: July 11, 2019