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AliExpressReviews 8,056

2.4

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1774
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,648
value
1,550
shipping
1,591
returns
1,429
quality
1,489
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Hungary
1 review
1 helpful vote
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I ordered two times (not too expensive stuff), received none of them. When contacted the sellers they could not do anything. One year passed since the first order, 2 month since the second. Won't try my luck for the third time, for sure!

Date of experience: June 23, 2018
NL
1 review
4 helpful votes
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By now I had 3 incidents where the stuff delivered was either super low quality or not delivered.

Their customer service is also very bad, you have to chat with a bot first and then after long wait service agents show up on chat who do both expect for giving false promises.

Dont use this site at all!

Date of experience: June 22, 2018
Mrs J.
Texas
8 reviews
19 helpful votes
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Very rarely do i find a foreign or overseas shopping site that i trust...but knock on wood I'm hoping i don't jinx my perfect experience by saying this..i actually have purchased over 400$ in items with my own hard earned money and I've only had about 2 issues with sellers but i was refunded very quickly...aliexpress also has a 24/7 chat for customers to contact them about issues ...i Absoulutely love aliexpress and i just placed another recent order on yesterday..the vendors/sellers that i have dealt with a very nice and responsive to any question that you message them about...aliexpress is hands down the best overseeas/foreign site that I've had the pleasure of shopping with ...Yes i highly recommend this site

Date of experience: June 21, 2018
Louisiana
1 review
2 helpful votes
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I never received what I ordered, and when I disputed it, they sided with the seller--so I was not given a refund! The 'evidence' from the seller showed that the item was delivered, and there is no way I can prove that it was NOT delivered to me. I won't order from them again. Amazon is slightly more expensive, but a lot safer!

Date of experience: June 20, 2018
GB
1 review
3 helpful votes
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Ordered and paid £140 for a phone, The package that was delivered was an empty box. Aliexpress did not refund because i had not taken a video of the package being opened and the sellers evidence was a video of a phone being put in a box... REALLY... pay the extra few pounds and use ebay where the buyer is king...

Date of experience: June 20, 2018
Canada
1 review
2 helpful votes
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Crappy company
June 18, 2018

I ordered 10 items on one account and received 4 (shipping was 2-3 months). The other 6 items were never received and there's a major process to wait 3 months then try to resolve with seller and a big run around before your money is refunded Customer service seems like your talking to a robot with prescripted lines and repeating yourself over and over as they never understand the issue. Plus to be even more annoying you can only type a certain amount of characters to them if u go over it deletes all u typed. It doesn't count the characters for u so u just find out if your watching to see what u typed was transmitted. They don't seem to care or be concerned with over 1/2 their orders not being received. I'll shop somewhere else Seems like a scam and a massive waste of time

Date of experience: June 18, 2018
Canada
1 review
4 helpful votes
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A total scam
June 17, 2018

I bought a pair of shoes advertised as entirely made of genuine leather. They werent. I disputed the order, and although the seller admitted the shoes were not leather, I still didnt get a refund. My sister had similar experiences with incomplete orders. The so-called customer service is a joke. At times throughout the lengthy process of proving that my dispute had merit it seemed to me that they were pretending not to understand me, so that I felt I was arguing with polite but dumb robots. Not recommended-getting what you want is a matter of luck, and there is no recourse if youre unlucky.

Date of experience: June 17, 2018
Germany
1 review
3 helpful votes
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The Package was rejected by the customs office because the seller forgot to lable the product right. But Aliexpress is not capabale to confirm the official Document from the customs office. I provided more Papers E-mail Adress from the customs office... but
4 1/2 month later i am still trying to get my money back but i think the money is gone.
This was the last time i ordered from this Store!

Date of experience: June 17, 2018
India
1 review
2 helpful votes
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Fake sellers
June 13, 2018

I had many experiences where the purchases don't reach and the sellers con you, abysmal customer service, no to speak of.
SB_C_*******

Date of experience: June 13, 2018
New Zealand
1 review
5 helpful votes
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Fraud company
June 13, 2018

Do not know why I purchased goods from here, they are a fraud. Thank God I only spent 3 dollars but what a waste of money! Never ever buying from here again. Don't get tempted, you wont receive your goods from them.

Date of experience: June 13, 2018
Spain
2 reviews
8 helpful votes
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I have not received a package that was supposed to be delivered to muy mail box, but I was NOT. I claim and the tell me to demonstrate that it was not delivered. Incredible. Never shop there again.

Date of experience: June 13, 2018
Ohio
1 review
7 helpful votes
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Its been five months I have submitted 4 separate refund requests and they do not seem to have decided to ignore my request entirely.

Date of experience: June 13, 2018
Jamaica
1 review
8 helpful votes
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I have been purchasing from aliexpress for over 2 years now. And I recently decided to open a community store as well as I am getting married so I believed Aliexpress was the perfect option. In March I placed over 200 orders. I purchased over 1000 items... Yes, infact I obtained a loan to do so... I began receiving my items and was very happy. I then realised that some of my packages were short. I contacted the sellers who assured me they were sent in separate orders... I waited for them and never got them. When I opened a dispute they told me I had an invalid claim... then it got worst because I realised that they had automatically confirmed some of my orders for which I did not receive anything. When I opened a dispute for such orders they deactivated my account preventing me from writing a feedback or open a dispute. Now I can't even track my orders... So as a result I lost thousands of dollars... Aliexpress is unfair... No one cared that I purchased multiple items they just collected my money and I still haven't received my goods and on top of that I was blocked and prevented from getting any help from customer service... I was asked to go through the process to have my account reactivated but was denied all because they cheated me out of my money... they people are dishonest and cheats. They also send you stuff you didn't order and some sellers take your money knowing that they don't have the items... Aliexpress is dishonest. I live all the way in Jamaica and they took my money what protection do I have...

Date of experience: June 10, 2018
Canada
1 review
2 helpful votes
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I see all these bad reviews but Ive been buying from AliExpress for years and have had very little issues. Ive saved a lot of money buying from their site.

Date of experience: June 9, 2018
Mexico
1 review
4 helpful votes
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Te timan
June 8, 2018

Mi orden no llegó, no puedo decirles que no llego, puesto que hace como 5 días que no puedo entrar a la cuenta, dice que mi password es inválido, uds me envían un código y tampoco es válido, ya hasta me dice que mi cuenta no existe.

Date of experience: June 8, 2018
Florida
6 reviews
154 helpful votes
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Youtube Review
June 7, 2018

I'm actually surprised by the reviews because I've had a great experience with their clothes & their bikinis! I made video wearing their bikinis, and I just made another video wearing their clothes! Very happy with this website:)

Bikini Video: https://www.youtube.com/watch?v=cG_mGD0T5SM

Clothing Haul video: https://www.youtube.com/watch?v=GQFUHZrrrrw

Date of experience: June 7, 2018
Germany
1 review
9 helpful votes
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SO BAAAAD
June 6, 2018

Never again... they are worst than any fraud website u can ever never find. DONT EVEN THINK OF BUY ANY THING FROM THEM

Date of experience: June 6, 2018
Virginia
1 review
4 helpful votes
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Terrible
June 6, 2018

Don't use these scumbags. They will randomly close down your account with no reason given and no way to access your money. Chinese scammers.
Use Amazon or Ebay instead.

Date of experience: June 6, 2018
Australia
1 review
5 helpful votes
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Aliexpress is a cheat and fraud. Please don't buy anything from this website. They sent me a torn and damaged jacket and agreed to refund my money but I haven't received any money and I have sent the goods back. And now they refuse to refund. FRAUDS!

Date of experience: June 6, 2018
Belgium
2 reviews
0 helpful votes
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Super
June 6, 2018

Prima verlopen! Materiaal in orde! Service goed verlopen! Het pakje was binnen de beloofde tijd aangekomen.

Date of experience: June 5, 2018