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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Mi página de compras preferida!
Me encanta Aliexpress!
Recomiendo a todo el mundo esta página!
Hay de todo lo que te puedas imaginar y a un precio excelente!
2 años comprando en aliexpres, todo muy bueno, siempre he recibido segun lo que muestra la tienda
FELICITACIONES A LA APP
Fast and secure payment. Good protection, Aliexpress protect you in case seller delays or don't send the correct goods, in size, color, models. They support the transaction.
I always have an excellent experience with AliExpress. The vast variety of products is great. They also keep you updated with the delivery information. I would highly recommend this to everyone!
My experience is very good. All orders arrived in shorter time then expected. Only one order did not arrive at all, and i received my money back in very short time.
Thanks.
La descripción del producto recibido responde perfectamente a las imágenes y el producto ofertado por el vendedor. Muy buen producto...
Not gonna lie, i was completely shocked when my order arrived fast. It did about 2 weeks but they are coming from China and i was still shocked and happy. I ordered 5 robes for my wedding party and they look and feel very nice. Over all very satisfied and would order from here again.
La experiencia de usar AliEXpress, es buena. He tenido algun problema con vendedores puntuales y AliExpress lo ha resuelto siempre, rapido y eficazmente.
Ese algo mas, de mi titulo, es que me gustaria ver el tiempo de preparacion del envio por parte del vendedor, antes de comprar. Asi, el comprador puede elegir al vendedor (si tiene varios a la vista).
He tenido problemas con vendedores que dicen que envian desde España y cuando se ve el tiempo de preparacion, se eleva a muchos dias. En algunos casos viene desde China hasta España y luego un cooperador del vendedor, lo envia desde España a España, pero para eso, lo pido directamene a China y me ahorro dinero. En estos casos, el vededor, dice que ha enviado el pedido con un numero que no existe y la opcion de cancelar el pedido (transcurrido bastantes dias) no se encuentra disponible para el comprador que lo unico que le queda es esperar...
Great variety of products, most with good quality and good prices.
Fast shipping with well packaged materials.
Quick resolution of problems and conflicts.
Obviously my favorite store for shopping on the internet.
Great foaming product easy use cleaning my boat with was easy and fast
Have used on my car as well AAA
Very satisfied with this seller - very prompt in processing order and shipping
I like the jacket however the inner lining of the jacket is very lose and pulls away from shall and sleeves. I doubt it will last very long as it is becoming more droopy each time it is worn!
Also, the zipper does not operate smoothly and catches - it is not a good design, very poor quality.
If both issues were corrected, this would be an excellent item and a recommended product to purchase.
Excellent for everything: quality of the products, delivery and communication!
HIGHLY recommended seller.
I promise I will be back for more orders.
You are the best here. I'm so glad to find you.
Please keep your business on the same level:)
Five star*****
The seller is the best! It got to Kuban in 19 days! Packed so that the box can play basketball!
This item is gorgeous!
Thank you!
надёжно и справедливо, быстро и стояще, культурно и с юмором, это мой Мир!
Reliable and fair, fast and worthwhile, culturally and with humor, this is my World!
I have bought from this seller many times. You can count on quality and price. Trustworthy seller. Highly recommend.
Protege muito bem o telefone. É macio e resistente. Não escorrega da mão. O vendedor enviou rapidamente, muito bem embalado.
Les poupées ont des magnifiques couleurs, beau travail très fin et original, je recommande particulièrement ces colliers
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.