AliExpress

Purchased endoscope and came after 4 to 5 months from the date purchased. I tried and it did not work. As suggested, the manufacture Cosmos, I got help from a computer expert and still it did not work. I asked them to access my computer remotely to fix any error. They refused. Cosmos had the nerve to ask me send the piece of junk at my cost with no refund or replacement. Suddenly Aliexpress gave me a short window to send a video to show that equipment is not working and closed the dispute. Aliexpress has no moral and deal and support bunch of cheaters.

I canceled an item 7 times. The seller refused. This is all due to the seller wanting more money from me and I would not give it to them. The seller then told me I should pay the extra or my item will more than likely be "lost" when shipped. I have contacted management several times with absolutely no help. They belittle you and make you feel like you did something wrong when you did not. I have 20 screenshots of the conversations.

I ordered some green lime sandals Sz 9
End up getting sz 7 black sandals.
Complete wrong order.
I leave in Canada. I have to return the item. It's going to cost me 68.00 dolllars in Canadian money to return the item. A ridiculous amount.
I tried to contact the seller to see if I can get a free return label he ignored me.
No response. He sold me the wrong thing and I'm stuck with it while he took my money.
Horrible service and no one to acknowledge my issue or refund my money. Scammers. Done shopping With Ali express. They don't care. Amazon all the way

Increasingshoes.com is a great place for your quality shoe needs. I love their profile of height increasing shoes, I was introduced to this site through a friend of mine and I am glad I got to know about it. I have been looking to gain a couple of inches in height and there have a very diverse collection of shoes, classy and stylish to give a great look to your feet and overall attire.In addition the prices are affordable and a great products for the quality
They have shoes to suit all occasions ranging from formal to casual wear. I bought myself Brogue 1V, just loved it, its very stylish and I carry myself confidently with it.
Customer service is prompt and attentive, didn't have any issues, delivery was on time.
I am definitely returning, a very satisfied customer.

Not buyer friendly. They know you can't return things to China becuase of the high shipping cost for us, but not for them. Very hard to prove poor quality or defective goods which AliExpress requires. So you are out of luck. The less than honest seller know that and will send you anything just to complete the transaction. And BTW takes for ever to get what ever they send.

I ordered a part for a motorcycle. It was not what I ordered when I got it. In order to return anything, it's all automated. I finally received a return approval with an address in China and 9 days to return it. I packaged it back back up and took it to the post office. The postage was going to be more than part cost. I tried the chat but got the run around and tried to cancel the return request. I had to go back on to the site and cancel it myself. If you think you need to buy from these people, be VERY careful. You cannot speak with anyone if you have an issue.

Order May 2020. Received 3 Oct 2020. NOT what I ordered. Message store 6 time. Initially asked for correct items to be shipped. Did NOT happen The they asked for pics of wrong items. I don't know how to do this. Have REPEATEDLY asked to have my money refunded, this has Not happened. I can not find any way to communicate with Ali Express to get help. Always a form answer. Same with the store. Always "wants" to help but always form answer. Buyer beware!

Back in March I ordered a special sensor from Aliexpress. Despite an understandable Covid related delay, the item arrived damaged. I contacted them and they made promises to replace it. After a lot of back and forth with them, here it is almost September and after many promises to replace the $16 sensor I have not received a replacement. They even tried to give me $4 as ‘compensation'... what a joke. I get a general feeling of dishonesty and unwillingness to fix this.

I ordered a replica of a Toy Story character "Hamm" the pig for a Toy Story collector and paid extra money for the box. The toy itself arrived but the quite flimsy box had been forced into the parcel causing it to be badly bent. Not only did it arrive bent the lid had been deliberately creased to make it fit into the package. As any collector will tell you condition is paramount when it comes to value. I sent the supplier a photo of the damaged box and asked for a replacement. The reply read "We have seen the pictures. There is no damage but bent a little. It doesn't have much influence". This was not my first time to use AliExpress but I assure you it was my last!

Seller sent me cheap products not the same as the pictures. Aliexpress asked me to send back the products to China if I want to get a refund. It's cost me more than $100 for shipping back. It wasn't my fault. Aliexpress just helping sellers to robbed innocent people. I asked them to send me prepaid labels and no one care. Good luck and I hope God will treat you well.

Bought two shirts both of them were the size of a toddler when they were supposed to be adult 3x. Returnef the shirts and never received a refund from either vendor. This company is just filled with thieves. Nothing on their website is worse the hassle of trying to do business with this illegitimate company. They don't even have a phone number for their customer service, which basically means they have no customer service which is an accurate statement.