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AliExpress

Overview

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,623
value
1,525
shipping
1,566
returns
1,405
quality
1,465
This company responds to reviews on average within 3 days
+1742
How would you rate AliExpress?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
5 helpful votes
Follow Kim M.
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Do not order shoes! Their sizes ARE NOT US as they state they are; I bought 2 and neither fit, to return them, I must pay postage which from the US begins at $33, more than what I paid for the shoes. I stated this in my review and it was never published; I called them about it, they assured me this is important information and would make sure it is published, it never was. The false statements in the websites go uncorrected.

Date of experience: August 13, 2017
New York
1 review
0 helpful votes
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The Aliexpress sucks. I purchased a PCIE to NVME adapter and it didn't work. I opened a dispute. The seller request resending a replacement and I accepted. Now, the seller refuses to resend the item after dispute was closed. There is no chance to open a new dispute OR do anything else. Everytime I try to contact their customer service, they always lead me to EVA, an illogical answer machine. They just have no control with the lack of scamming seller. I am trying to dispute it from my bank now. Will never do any transaction with them in the future.

Date of experience: January 27, 2022
Canada
1 review
1 helpful vote
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Great
October 13, 2015

I ordred more than 60 order with no problem, stip led, 2 android tablets, plasma cutter, electronics cigarettes, watches, and more with no problems. Two times the seller did not send the good product I keep it and they refund me. The only problem it's impossible to communic with the Aliexpress agency or compagny.

Date of experience: October 13, 2015
GB
2 reviews
4 helpful votes
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Mr Jim Lai at Next Innovation AliExpress
I have rated my experience of Innovation Express based on my contact with yourselves.
I am sorry as I have never had to leave negative experience to any previous seller I have ever bought from
I have also added a Youtube page based on my experience. PLease do me afavour and visit youtube to get hits on site
https://www.youtube.com/watch?v=RdUNna3uMyM

Date of experience: July 31, 2014
Australia
1 review
1 helpful vote
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Excellence
October 17, 2018

I have been shopping EXCLUSIVELY on AlieExpress for the past 8 years and a Diamond customer, the service and products are the best price and quality available even cheaper than I expected.
I have had a few products not delivered - but!
100% satisfaction I receive from Ali Express helpline.
Very Very happy Excellent site to do business.
Christine Williams

Date of experience: October 15, 2018
GB
1 review
1 helpful vote
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I bought a dress, the zip fell off before I even wore it (as I undid it to put the dress on) They expect me to pay to send the item back, why should I pay the large cost of shipping to China from the UK, when it's their fault? They refuse to answer my questions.

Date of experience: August 2, 2017
AE
2 reviews
9 helpful votes
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Hi All, I had ordered few items from this cheating Aliexpress and I received one of the product worth AED 7 but I paid AED 14 for E-post handling charges, which was not mentioned while ordering and the product is scrap so I filled a dispute. Refund was promised but its been a month no progress and I have no hope on refund. Meantime I had ordered few more items worth AED 92 and now I cancelled my order because I had bad experience on first delivery and after 3 months of order I have not received the items, Ali express just blocked me so I cannot contact them. Now I do not have the item nor the refund... I am really surprised that how UAE allows this Aliexpress in UAE, I lost almost more than 100 AED with this company. I suggest not to use this website... I have records for all my statement and I am also filling a case with consumer rights. If someone needs further information contact me at *******@gmail.com

Date of experience: May 29, 2018
Canada
1 review
5 helpful votes
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STAY AWAY
February 26, 2015

I ORDER A PAIR OF SHOES, WHICH WAS TOTAL DIFFERENT COLOR FOR WHAT IT WAS SHOWN ON TOP BOTH SHOE WERE DIFFERENT COLOR AND PRINT, I EVEN ADDED A PIC OF SHOW WITH MY DISPUTE BUT THE SELLER WAS NOT WILLING TO REFUND OR EXCHANGE.

Date of experience: February 26, 2015
Armenia
2 reviews
1 helpful vote
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Every of us nowdays knows about online markets which help to save time, energy and sometimes money. There are things that I buy from Ali and things that I prefer to buy from other shops. I think it's good to buy small things here like beauty producs, jewlery, accessories and small presents. But I don't advise buying clothes and furniture.

Date of experience: May 31, 2019
Nevada
3 reviews
6 helpful votes
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If I could give a minus 100 I would. I purchased 2 bathroom sink faucets from Ali for $100+ Only one LED goes on and it squeals like a banshee. Ali and their merchant say it is normal for LED to shriek; it is the voice of the LED. Funny nothing in the advert says get ear plugs to use your faucets. Their offer at settlement--$8. That won't cover the cost of new, non-screaming faucets or a plumber to try to repair these. Can you say RIP OFF?! My research says this is false to avoid responsibility for crap on sale. DON'T BUY FROM ALI! Ali sell cheap Chinese garbage and then keeps the money when it is proven to be garbage. Again: DON'T BUY FROM AliExpress.

Date of experience: July 11, 2020
Louisiana
1 review
3 helpful votes
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I ordered an ultrasound dishwasher from AliExpress in December 2020. AliExpress never sent me anything. AliExpress ignored all of my attempts to contact them.

Date of experience: April 30, 2021
Australia
1 review
0 helpful votes
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"THIN" backed steel GT2 belt (0.63mm)
October 23, 2018

This seller sells the thin backed steel GT2 belt that I use in my 3d printers. A lot of people say to stay away from steel backed belts but only because they inadvertently buy the common Chinese GT2 steel belt which is almost twice as thick as this one & is infexible.

This steel belt has a very fine steel backing (0.63mm) which allows it to be almost as flexible as a fibreglass belt. Most Chinese GT2 steel belts have a back that is virtually twice as thick as this one... hence buyers complain that they are no good & too stiff for the size pulleys we use in i3 style printers. This belt is the bees-knees.

Date of experience: October 23, 2018
Colorado
1 review
1 helpful vote
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My package was worth over $100. It was lost in the mail, but Ali customer service said they needed documentation for a refund. I contacted USPS and went down there several times. I ended up requesting a letter from USPS stating that the package was lost, and Ali customer service STILL refused a refund!

Date of experience: February 21, 2024
GB
1 review
0 helpful votes
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AVOID
January 21, 2024

Some items not as described.
Refunds for undelivered items slow, if at all.
So called 'customer service' seems to specialise in trying to make excuses and fobbing me off.
AVOID!

Date of experience: January 21, 2024
Canada
1 review
5 helpful votes
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Basically they don't care about the buyers. You will open a dispute against products that are defective or don't even show up and then the ALIEXPRESS dispute process screws you over. They ignore you and close your dispute without telling you and you lose all your money.

Date of experience: April 19, 2017
Kansas
11 reviews
9 helpful votes
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I ordered a pair of boots for winter from a store in Aliexpress, DAOKFPO STORE and the lining is not attached in one of the boots and the store only gave me a partial refund for boots that are useless to me... and also expected me to send the boots back at My expense, when they're the ones that shipped the defective boots in the first place. Don't get caught in this store they'll burn you... as you can tell by the bunched up lining they aren't going to work

Date of experience: May 29, 2017
Spain
4 reviews
1 helpful vote
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Long time customer
August 24, 2022

I use AliExpress for home decor, accessories, pet products, craft supplies and random gadgets like ring lights or headphones. My favourite feature is the reverse image search.

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Date of experience: August 23, 2022
Canada
6 reviews
6 helpful votes
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Good Website and Guarantee
September 20, 2015

Have made many purchases. Love the order management section. Some items have been short shipped and vendors acted quickly to resolve. Prices are good too.

Date of experience: September 19, 2015
Australia
1 review
1 helpful vote
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It dose not seem to matter what store you buy from on here but you will get a message Angela asking for more money! I have placed 10 orders and nothing has been shipped!

Date of experience: March 2, 2018
California
4 reviews
7 helpful votes
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Fair
May 23, 2020

Fair pricing with a nice website. No complaints really! Some things of course that are far more cheaper can come with lower quality, but what do you expect?

Date of experience: May 22, 2020