The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
Do not order shoes! Their sizes ARE NOT US as they state they are; I bought 2 and neither fit, to return them, I must pay postage which from the US begins at $33, more than what I paid for the shoes. I stated this in my review and it was never published; I called them about it, they assured me this is important information and would make sure it is published, it never was. The false statements in the websites go uncorrected.
The Aliexpress sucks. I purchased a PCIE to NVME adapter and it didn't work. I opened a dispute. The seller request resending a replacement and I accepted. Now, the seller refuses to resend the item after dispute was closed. There is no chance to open a new dispute OR do anything else. Everytime I try to contact their customer service, they always lead me to EVA, an illogical answer machine. They just have no control with the lack of scamming seller. I am trying to dispute it from my bank now. Will never do any transaction with them in the future.
I ordred more than 60 order with no problem, stip led, 2 android tablets, plasma cutter, electronics cigarettes, watches, and more with no problems. Two times the seller did not send the good product I keep it and they refund me. The only problem it's impossible to communic with the Aliexpress agency or compagny.
Mr Jim Lai at Next Innovation AliExpress
I have rated my experience of Innovation Express based on my contact with yourselves.
I am sorry as I have never had to leave negative experience to any previous seller I have ever bought from
I have also added a Youtube page based on my experience. PLease do me afavour and visit youtube to get hits on site
https://www.youtube.com/watch?v=RdUNna3uMyM
I have been shopping EXCLUSIVELY on AlieExpress for the past 8 years and a Diamond customer, the service and products are the best price and quality available even cheaper than I expected.
I have had a few products not delivered - but!
100% satisfaction I receive from Ali Express helpline.
Very Very happy Excellent site to do business.
Christine Williams
I bought a dress, the zip fell off before I even wore it (as I undid it to put the dress on) They expect me to pay to send the item back, why should I pay the large cost of shipping to China from the UK, when it's their fault? They refuse to answer my questions.
Hi All, I had ordered few items from this cheating Aliexpress and I received one of the product worth AED 7 but I paid AED 14 for E-post handling charges, which was not mentioned while ordering and the product is scrap so I filled a dispute. Refund was promised but its been a month no progress and I have no hope on refund. Meantime I had ordered few more items worth AED 92 and now I cancelled my order because I had bad experience on first delivery and after 3 months of order I have not received the items, Ali express just blocked me so I cannot contact them. Now I do not have the item nor the refund... I am really surprised that how UAE allows this Aliexpress in UAE, I lost almost more than 100 AED with this company. I suggest not to use this website... I have records for all my statement and I am also filling a case with consumer rights. If someone needs further information contact me at *******@gmail.com
I ORDER A PAIR OF SHOES, WHICH WAS TOTAL DIFFERENT COLOR FOR WHAT IT WAS SHOWN ON TOP BOTH SHOE WERE DIFFERENT COLOR AND PRINT, I EVEN ADDED A PIC OF SHOW WITH MY DISPUTE BUT THE SELLER WAS NOT WILLING TO REFUND OR EXCHANGE.
Every of us nowdays knows about online markets which help to save time, energy and sometimes money. There are things that I buy from Ali and things that I prefer to buy from other shops. I think it's good to buy small things here like beauty producs, jewlery, accessories and small presents. But I don't advise buying clothes and furniture.
If I could give a minus 100 I would. I purchased 2 bathroom sink faucets from Ali for $100+ Only one LED goes on and it squeals like a banshee. Ali and their merchant say it is normal for LED to shriek; it is the voice of the LED. Funny nothing in the advert says get ear plugs to use your faucets. Their offer at settlement--$8. That won't cover the cost of new, non-screaming faucets or a plumber to try to repair these. Can you say RIP OFF?! My research says this is false to avoid responsibility for crap on sale. DON'T BUY FROM ALI! Ali sell cheap Chinese garbage and then keeps the money when it is proven to be garbage. Again: DON'T BUY FROM AliExpress.
I ordered an ultrasound dishwasher from AliExpress in December 2020. AliExpress never sent me anything. AliExpress ignored all of my attempts to contact them.
This seller sells the thin backed steel GT2 belt that I use in my 3d printers. A lot of people say to stay away from steel backed belts but only because they inadvertently buy the common Chinese GT2 steel belt which is almost twice as thick as this one & is infexible.
This steel belt has a very fine steel backing (0.63mm) which allows it to be almost as flexible as a fibreglass belt. Most Chinese GT2 steel belts have a back that is virtually twice as thick as this one... hence buyers complain that they are no good & too stiff for the size pulleys we use in i3 style printers. This belt is the bees-knees.
My package was worth over $100. It was lost in the mail, but Ali customer service said they needed documentation for a refund. I contacted USPS and went down there several times. I ended up requesting a letter from USPS stating that the package was lost, and Ali customer service STILL refused a refund!
Some items not as described.
Refunds for undelivered items slow, if at all.
So called 'customer service' seems to specialise in trying to make excuses and fobbing me off.
AVOID!
Basically they don't care about the buyers. You will open a dispute against products that are defective or don't even show up and then the ALIEXPRESS dispute process screws you over. They ignore you and close your dispute without telling you and you lose all your money.
I ordered a pair of boots for winter from a store in Aliexpress, DAOKFPO STORE and the lining is not attached in one of the boots and the store only gave me a partial refund for boots that are useless to me... and also expected me to send the boots back at My expense, when they're the ones that shipped the defective boots in the first place. Don't get caught in this store they'll burn you... as you can tell by the bunched up lining they aren't going to work
I use AliExpress for home decor, accessories, pet products, craft supplies and random gadgets like ring lights or headphones. My favourite feature is the reverse image search.
Have made many purchases. Love the order management section. Some items have been short shipped and vendors acted quickly to resolve. Prices are good too.
It dose not seem to matter what store you buy from on here but you will get a message Angela asking for more money! I have placed 10 orders and nothing has been shipped!
Fair pricing with a nice website. No complaints really! Some things of course that are far more cheaper can come with lower quality, but what do you expect?
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.