AliExpress

Aliexpress partner with scammers, Aliexpress takes money from your account and dont pay sellers until you get it. But when it comes to you finding out the seller is a scammer, You cant cancel until the sellers agree!. Aliexpress wont give you your money back no matter how many times you have chatted to customer service, They wont help instead they feed you lies that they will take it up to management and you will receive an email from them soon. All lies.

I have been waiting for 15 days for this scammer seller to cancel my order. They keep reading my messages but no reply. Even though aliexpress has my money, They wont give me back until scammer sends me the fake phone... Awful Service.

I bought a silicon doll from them. Instead of the face/head that was in the picture on the listing site I received a generic and not so attractive head. Their site says we would 100% guarantee get the same head that is in the picture.
It's been over a month now and I still haven't received the correct head. They keep stalling and giving me excuses that it is still in production, etc.
Their site also says that you're protected and that they don't collect your funds until you receive your item and you enter an approved or satisfied comment. They lie about that. The money was drawn from my credit card the day I ordered it. Very angry about this. Such a trivial reason to irritate the customer.
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I have ordered several times from AliExpress and it's products and services are so bad that I have decided no more buys with this bad company. My purchase items came to me as damaged, missing part, defective, used item and broken sent to me as new, late late arrival, etc. the time has come no more no more AliExpress. The last encounter was defective item was refused to refund. See the picture as attached here. I buy no more from AliExpress and that is my recommendation. Btw. The AliExpress seller is Smart 3C Storage store, I have warn them that I will tell this seller to the world.

If the item sent matches the item advertised there are few problems. Around 20% of the time the seller is dishonest in some respect and after your money, products are very low quality or do not match description - AliExpress does little to help customer.

Example: item purchased was not fit for purpose, provided photographic evidence and evidence of other purchasers stating the identical issue. The seller was dishonest and provided non genuine assistance, I opened a dispute to resolve & aliexpress provided assistance to the seller, resulting in full payment for a useless product being authorized and no action available to me. Dishonest seller and very little support

While the prices are a bargin make sure you are going to keep the item,trying to return/refund is impossible it's like they make it so inconvenient they want you to give up,also descriptions are not always accurate, they will advertise 2 bicycle tires send you one but picture shows 2 and says tires,they said they show 2 tire to show they have 2 sizes,BS! Just recently I tried to give them another chance I ordered a tube guitar bass overdrive, while it sounds fantastic on guitar on bass the bottom end is completely sucked out, advertised as guitar bass overdrive but useless on bass,sent a message but so far no reply I think I'll stick to Amazon,Ebay and other U.S.based supplier's.

I was scammed out of $400 - I ordered a piece of professional sound equipment and was shipped a tiny plastic astronaut in bubble wrap. I reached out to the seller with no reply - then to AliExpress - after their process they said I was due a refund but then "froze" the order so I can no longer access any correspondence (Thankfully I took screenshots of everything before it disappeared. I am now hoping PayPal can refund my money but it has been over a month now.
Horrible communication and rife with scammers!

I bought the fake Lenovo phone here, although the seller was guaranteeing the originality of the phone. After my several asks to consider that buy I still got no reply. Wish there would be an option to grade them with 0 stars.

First time to shop on Aliexpress, spent $56 and being sent a defective product, after hours and days to provide videos, proofs etc and then being instructed to pay more than the item cost $87 to ship it back and wait for months for a refund, but the seller refused to refund the shipping fee, after more houes and days chatting AliExpress issued me $87 coupon with great redemption restrictions. Finally they are successful to force me spending more to buy some useless stuff on their site, what a greedy company! Be caution on this site.

In the beginning, fine contact with the seller.
Everything painted to my liking.
Then it remained QUIET.
Several times tried to get contact
But no reaction at all.
Therefore, very dissatisfied with this seller

I bought few Shirts and jackets and they are all of bad quality and not as seen in the picture plus the sizes are complete fraud made just to rip you of all wrong sizes. I use Large and ordered XL for all, but they are like size small to me... Don't know why they do this...
And one seller was so rude and annoying in responses and I had the dispute open for 10 days or more with no help or place to report this bad attitude (stealing basically) from AliExpress... I will never use this rip of service at all and especially for clothing... It's a scam service.
At the end of those bad experiences I am left with useless clothes which I am ashamed of giving them to others even

Bought a wig for $167 in March, wig was different from what i ordered and could not be worn. I was told to send back and i would be refunded, cost me $42 to send back, now i am told package was not received even though post office said it was delivered so does the tracking. Despite numerous complaints left on Ali express nothing has been done to assist me in getting a replacement or my money back. I would not recommend this site to anyone.

Never got my order and will not get any refund. SCAM Postal service said they try to delivery. I have video recorded doorbell and no one ever try to deliver. No possible way to contact the shipping company they use

Never received items. I opened a dispute and keep getting told to wait 10 days. It's been over 3 months. They still refuse to do anything about it. The items come from China, shipping takes several weeks. The site says they'll step in to solve the dispute, but they don't; just keep saying wait 10 days. Then when the 10 days are up, they say wait 10 more days. They just keep doing that. Very fraudulent site. Do not buy from them.

I have many different products from AliExpress over the years but don't expect any service if there is a problem with an order. I have had two problems and will never deal with them again. The first was for an item that never arrived and when I let AliExpress know about the problem, they sent me a copy of the delivery document which did not even have my name on it and no signature. Their comment, "We have looked into the evidence and the case is closed". The second was a faulty pair of gloves, I was asked to send photographs and a video and even asked if I could fix the problem myself. It was finally agreed that I return the gloves and the seller agreed to refund the $33.75. I returned the gloves and did receive the purchase price but the seller nor AliExpress will refund the $33.75. All I received from AliExpress was, "The case is closed and don't reply to this email".