AliExpress

The company has no customer service department that you can a hold of. No phone number, No email, No life person, NADA. I will never do business with Ali Express and will no recommend them. I bought two lamps and they came damage and incomplete with no shades. I have been talking with manufacture for several month to no resolution. The company is till selling the shades with the lamps but will not ship the shades to me.

I've done a lot of business here and I've been receiving damaged, broken, non- working items. When I go to dispute and provide pictures they refuse to refund you unless s it's under $2.00. I've lost a lot of hard working money because of these issues! I was forced to fight then thru my credit card company! I highly recommend you don't buy a thing from here!

I have ordered mostly electronics on AliExpress, tablets and cables. I have received most of them, but they were not as described, I bet that they were fake. I asked for refund but they decided that I should send the product back and replace, and with the shipping cost, it was more convenient to me to keep the garbage and not spend more money. I will never shop at AliExpress nor do business with any chinese company or individual. They are cheaters.

I didn't bought anything from this website yet. But I intend to bought a dress from this site. The sales is very high. But I see so many horrible shopping experience here. Well, I just a little confused, If the website cheated on so many customers, how could it be still exist. And the sale reaches even thousands. Does they even create fake sale?
Let me know!

They do okay on some orders to get your confidence in them up. They say free return for any reason is guaranteed. Then you request to return an item that doesn't fit its description. They approve your return. They keep the item AND your money. AVOID!

I have never had a shopping experience where it was obvious the seller was in the wrong, but I ended up on the losing end. I talked to Ali and the only resolution was to send the product back (shipping on me) and that was their protocol. Whatever happened to a company investigating and making a TRUE decision. I sent several photos. The product was totally damaged upon arrival, but I had to pay MORE than half of what I actually paid for the product to send it back. Rip off. They said they would give me a full refund, but is that really a full refund? No... Now I understand why they don't use paypal.

I received something I don't even know what it is. I could not create a dispute during the guarantee period because their website didn't work. The customer service told me to log the complaint to the seller thru email on their website instead. Now 2 months has passed, I did not received anything. I asked for a refund, they said no because I did not create a dispute during the guarantee period. However my complaints are still there on their site, just that they are not in the form of a dispute. I did exactly what the customer service told me.

I spent many hours with customer service since I received the box. They made me do this, do that and promised it will be resolved. Now they turned their back.

Lost money, wasted so much time, feel cheated!

I used a coupon AliExpress provided and bought multiple Christmas gift for my family. AliExpress closed all the orders and refused to provide a reason after I posted the screenshot and proved I used their coupon account to the conditions. When I tried to talk to an agent, they simple disconnect the chat to avoid answering questions. I still see no refund, I spent about 150 dollars, do not trust this app!

I bought an IPTV subscription for 12 months which I thought it was genuine, but I think I was scammed by the seller. The service stopped working after 5 days. I contact the seller but he did not want to give me a refund. I then open a dispute but unfortunately Aliexpress did not even read my comments. All they said in their email something about a remote control not working which I never mentioned because I never bought a remote control from aliexpress. I contacted them through the chat 3 times and all their agents promised to solve the problem, but they never did. Too much time consuming to try to get my money but they never gave it back to me. This is appalling considering I was a customer but aliexpress does not care about customer. They care only about sellers as they get percentage for everything they sell.

I never received any of my two items from AliExpress. After many months of ordering a flash drive and a wrist watch from two different sellers, nobody contacted me for delivery and the items were not delivered but they were marked as delivered. This is my first time of buying on this platform. Unfortunately, I had a very sad experience. However, my happiness is that I didn't lose much to the fraudsters out there who call themselves AliExpress. Patronise them only if you want to lose your hard-earned money to these bunch of criminals masquerading as sellers. Order numbers are ************** and the **************.

Edit: I received the two items after five months. But both of them arrived earlier than that. One arrived after about one month of ordering it while the other arrived after two months. The screen of the wrist watch is also broken. So, I think the shipping company is to blame for late delivery. It isn't my duty though to get things right out there.