AliExpress

I used a coupon AliExpress provided and bought multiple Christmas gift for my family. AliExpress closed all the orders and refused to provide a reason after I posted the screenshot and proved I used their coupon account to the conditions. When I tried to talk to an agent, they simple disconnect the chat to avoid answering questions. I still see no refund, I spent about 150 dollars, do not trust this app!

I bought an IPTV subscription for 12 months which I thought it was genuine, but I think I was scammed by the seller. The service stopped working after 5 days. I contact the seller but he did not want to give me a refund. I then open a dispute but unfortunately Aliexpress did not even read my comments. All they said in their email something about a remote control not working which I never mentioned because I never bought a remote control from aliexpress. I contacted them through the chat 3 times and all their agents promised to solve the problem, but they never did. Too much time consuming to try to get my money but they never gave it back to me. This is appalling considering I was a customer but aliexpress does not care about customer. They care only about sellers as they get percentage for everything they sell.

I never received any of my two items from AliExpress. After many months of ordering a flash drive and a wrist watch from two different sellers, nobody contacted me for delivery and the items were not delivered but they were marked as delivered. This is my first time of buying on this platform. Unfortunately, I had a very sad experience. However, my happiness is that I didn't lose much to the fraudsters out there who call themselves AliExpress. Patronise them only if you want to lose your hard-earned money to these bunch of criminals masquerading as sellers. Order numbers are ************** and the **************.

Edit: I received the two items after five months. But both of them arrived earlier than that. One arrived after about one month of ordering it while the other arrived after two months. The screen of the wrist watch is also broken. So, I think the shipping company is to blame for late delivery. It isn't my duty though to get things right out there.

This is a place for those who want to buy fresh, latest and quality products for a much lesser price. You should be careful while ordering because it is difficult to return a product since it has to go back all the way to China- most of the times the buyer has to bare the return shipping charges. According to my experience, they have a responsive and responsible customer care, only thing is you must raise a dispute within the allowed time in case of any issues. Easy way to get the best product is to look for the reviews and star rating. Purchase of a product which has 4.5 and above rating cannot go wrong- from my experience. Only thing is we have to wait somewhere like 2 to 4 weeks to get the product in hand(Canada). Happy shopping!

This company is a horrible place to deal with. They charged me for $597 and I never even ordered anything for that amount took the dispute up with my bank and they still gave them back the money even though my order history clearly shows that I never ordered anything from them for this amount! I will never order from this site again and I will complain on every site that I can. Shame on chase bank as well for not reviewing my documents in a timely manner. The evidence is clear and they still took my money mind you I did order from several different stores so it's like that charged me twice for everything. Stay away if I could have given them zero stars I would have!

Aliexpress partner with scammers, Aliexpress takes money from your account and dont pay sellers until you get it. But when it comes to you finding out the seller is a scammer, You cant cancel until the sellers agree!. Aliexpress wont give you your money back no matter how many times you have chatted to customer service, They wont help instead they feed you lies that they will take it up to management and you will receive an email from them soon. All lies.

I have been waiting for 15 days for this scammer seller to cancel my order. They keep reading my messages but no reply. Even though aliexpress has my money, They wont give me back until scammer sends me the fake phone... Awful Service.

I bought a silicon doll from them. Instead of the face/head that was in the picture on the listing site I received a generic and not so attractive head. Their site says we would 100% guarantee get the same head that is in the picture.
It's been over a month now and I still haven't received the correct head. They keep stalling and giving me excuses that it is still in production, etc.
Their site also says that you're protected and that they don't collect your funds until you receive your item and you enter an approved or satisfied comment. They lie about that. The money was drawn from my credit card the day I ordered it. Very angry about this. Such a trivial reason to irritate the customer.
Edit

I bought an ethernet splitter which I found out that this was a useless extender not a splitter. When I contacted the seller they offered me $ 2 only. I asked for a full refund of $ 12.46 but they sent $ 4 only.
This is an AliExpress store and they did not offer any help.
I don't recommend this shop.