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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I found it overly cumbersome, jumping back and forth between pages - took me a bit too much effort and time to compare and purchase books.
I appreciated the description of the condition of the book.
Clumsy one way only to do anything. Amazon enables many means to get to the same goal. Alibris needs to employ a less mechanical, more intuitive computer programming.
Prices in general great. Info re contents non-existent. No space for customer feedback. Primitive technology. I wish Alibris offered half the convenience of Amazon.
Good sale and shipping of a hard-to-find book. The product was accurately described. Thanks!
All was good with the price in the shipping. My purchase experience makes me want to use this website once again.
I have received books in timely manner and they are readable.
Website is a bit quirky but with persistence I was able to complete my purchase
Clean, well organized search too; completing sale online quick
Found and ordered book expeditiously.
The process was easy,
Rapidly found the book and easily processed to order and place it
Had to insert address and cc number multiple times in order to proceed
Live Alibris prices it was wick and easy. I find good quality cds and customer service has also been goog
I love cd except it skips on one song. Was reimbursed payment
The selection and search proceess is totally satisfactory. It was working through the payment part that was frustrating. Perhaps my own computer climsiness
My order was painless and fulfilling. I found what I wanted easily
Everything I need is presented clearly. The prices are definitely good. The ordering process is straightforward and takes little time.
The shipping is disappointing. I spend more on shipping than books. And the coupons are have too many stipulations to use.
Easy to find the books I wanted, but they were not rare. Shipping rates seem high though. :(
Great service for locating affordable books. Reasonable shipping and timely arrival.
I received different information between logging into the website and then logging in under my password. That seems strange. Some book options disappeared.
Alibris had both titles I requested and the paperbacks arrived in very good condition, and on time.
Great prices for books that would otherwise retail for 100s of dollars and great shipping, I received all my books in a weeks time
WEB SITE DOWN. NEW CARD INFO REQUESTED FOUR TIMES BEFORE ACCEPTANCE. LISTING OF COPIES FB ILLINGWORTH CHANGING WHILE PLACING ORDER.
'Have been ordering exclusively from Alibi for decades. Never this much trouble before.
Excellent.Good selection with many items to choose from. I will use this service again.
Great service. All items in good condition.Received in a timely fashion. No complaints.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.