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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Shipping is fair price, books arrive promptly. Better than Amazon! Thank you!
Quick and efficient! Always easy. I always go to Alibris when comparison shopping
Always good, although there's never much info concerning wear and tear info offered up.
Found everything I was looking for quickly and the process was easy.
I got a great used book (terrific value for the price!) which was delivered quickly to me here in Canada. The only issue I had was with Sitejabber's follow-up survey. That email asked me if I received my order, but it didn't remind me what my order was! A link to the order page would have been nice. I had to go to my Alibris.com order history to see what it was that I received from them recently (I totally forgot!).
My shopping experience was fine, no complaints! Thank you.
The book arrived and is perfect! It is exactly what I was expecting.
Easy to use, fast and reliable service, not complicated to order.
Stated good condition but workbook was written in half of the book.
It would have been good to be able to confirm the address sooner. I use several addresses
I will definitely order it again. The books I got were in great condition and it was a very fair price.
The prices are very reasonable. I am always looking for discounts on books, especially recently published books, which are always more expensive. Alibris is a great source.
Great price on a great book! I am a huge fan of Jack Whitten's work and cannot see his current retrospective at the MOMA. This is the next best thing.
Excellent as always. Alibris nearly always has what I'm looking for at a reasonable price.
I love Alibris. I used to work in Emeryville just a short distance from where Alibris started.
Our town of New Providence was home to Reverend Caldwell during the Revolutionary War, and we were looking for this title "Reverend James Caldwell, Patriot 1734-1781" to add to our public library's collection of local history. We were so grateful to find this out-of-print title by a seller in Vermont, and it is now available for our community to check out, to learn more about this local historical figure. We are extremely pleased with the fantastic condition of this book, as well. Overall a great find.
As a writer, I use Alibris often. You guys are completely reliable and have the widest reach for titles on the planet, a worthy foil for A*****, the evil empire. Thanks!
The order arrived promptly. It was well packaged, with the books in perfect shape. They were accurately described on the website. I am enjoying reading them!
Quick response and delivery. Condition and price very good..
Easy to place order.reasonable shipping charge...
Fast and easy to find older books. I have always like Alibris.
Always as described. Best prices! Great customer service.
Love having a variety of purchase options and always Grrrreat prices!
Good communication, fair price, nice books, good selections
Nice item, good shipping and communication, good variety and prices, items described accurately, provides tracking
Quick and simple. Unfortunately, what isn't quick is this review form asking for at least 50 chars.
Two-star rating b/c of your screw-up and costing me time. You offer a book that you don't have in stock, so I have gone through the entire process again to order.
Had what I wanted, easy to use, very good service. Thanks much.
Love the availability of old titles and the competitive prices.
Good prices for some pretty old books that I could not easily find anywhere else. Shipping time was a little long but not horrible.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.