Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 102,033

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
800
value
8,854
shipping
8,844
quality
8,838
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Ian L.
Unfollow Ian L.
Send Message
Share Review
Report Review

Its always fun shopping on Alibris and it takes long enough for orders to arrive that a person almost forgets about it and then is happy to see the order.

Date of experience: August 11, 2021
New York
1 review
0 helpful votes
Follow Paul X.
Unfollow Paul X.
Send Message
Share Review
Report Review

Great prices
August 11, 2021

Great prices. Simple site to navigate. I highly recommend.

Date of experience: August 11, 2021
Iowa
1 review
0 helpful votes
Follow Sandra C.
Unfollow Sandra C.
Send Message
Share Review
Report Review

Very easy website to use which makes it so simple to make purchases.

Date of experience: August 11, 2021
Minnesota
1 review
0 helpful votes
Follow Maureen X.
Unfollow Maureen X.
Send Message
Share Review
Report Review

Easy to use
August 10, 2021

Easy to use. Found the book I wanted right away. Provided options.

Date of experience: August 10, 2021
Indiana
3 reviews
0 helpful votes
Follow Patricia U.
Unfollow Patricia U.
Send Message
Share Review
Report Review

Easy navigation, great choices on used or new items.

Date of experience: August 10, 2021
Oregon
1 review
0 helpful votes
Follow DREW X.
Unfollow DREW X.
Send Message
Share Review
Report Review

Finding the books was great
September 9, 2021

Finding the books was great. The shipping cost however, not so great. Too expensive.

Date of experience: August 10, 2021
Illinois
2 reviews
0 helpful votes
Follow Audrey T.
Unfollow Audrey T.
Send Message
Share Review
Report Review

In preparing my first order, I was careful to bundle items from a single location as much as possible (and prepared to drop smaller groupings if the S&H wasn't worth it), but your shipping charges seem to be calculated as if each item would be shipped separately. Thirty six dollars shipping for about a dozen DVD's from Goodwill of Southern California--I don't think so! Canceled 26 items, only ordered a couple oldies.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2021
Alabama
1 review
0 helpful votes
Follow Anna D.
Unfollow Anna D.
Send Message
Share Review
Report Review

I found books I was hoping to find but never thought I would. Thank you

Date of experience: August 10, 2021
Washington
1 review
0 helpful votes
Follow Gloria P.
Unfollow Gloria P.
Send Message
Share Review
Report Review

I had a terrible time trying to get a book. I had it in my cart but then I created an account. And after that my cart was empty and the copy I wanted to buy was no longer available. Then I tried again but again what I put in my cart disappeared! So I "lost" out on the 2 w the lowest prices. I settled on a 3rd one for a little more money and that seemed to work. But the problem meant I paid $20. More than I hoped to! Very frustrating!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2021
Massachusetts
2 reviews
0 helpful votes
Follow Deborah C.
Unfollow Deborah C.
Send Message
Share Review
Report Review

Excellent website and you have the book I want to get for my husband's birthday gift.

Date of experience: August 10, 2021
Indiana
1 review
0 helpful votes
Follow Michelle F.
Unfollow Michelle F.
Send Message
Share Review
Report Review

Reasonable prices, books in good conditions, and delivered in timeframe given.

Date of experience: August 10, 2021
California
1 review
0 helpful votes
Follow Gloria G.
Unfollow Gloria G.
Send Message
Share Review
Report Review

Wide selection
August 10, 2021

Wide selection. Looking forward to arrival of my order.

Date of experience: August 10, 2021
California
1 review
0 helpful votes
Follow Angela U.
Unfollow Angela U.
Send Message
Share Review
Report Review

I found my item quickly and the check out has been easy.

Date of experience: August 10, 2021
Oregon
1 review
0 helpful votes
Follow Lisa F.
Unfollow Lisa F.
Send Message
Share Review
Report Review

Fast, cheap and easy
August 10, 2021

Fast, cheap and easy. Just how I like my … shopping experiences.

Date of experience: August 10, 2021
Georgia
1 review
0 helpful votes
Follow Angela X.
Unfollow Angela X.
Send Message
Share Review
Report Review

Quick and easy
August 10, 2021

Quick and easy. Hoping the delivery will be the same :)

Date of experience: August 10, 2021
Oregon
1 review
0 helpful votes
Follow Andrea S.
Unfollow Andrea S.
Send Message
Share Review
Report Review

Return customer
August 10, 2021

Return customer. Have always had great customer service and experience.

Date of experience: August 10, 2021
South Dakota
1 review
0 helpful votes
Follow Jadyn Q.
Unfollow Jadyn Q.
Send Message
Share Review
Report Review

Alibris is a great and easy-to-use website where you can find textbooks at a great price!

Date of experience: August 10, 2021
California
1 review
0 helpful votes
Follow Michele V.
Unfollow Michele V.
Send Message
Share Review
Report Review

Cannot go back to check something without losing order

Date of experience: August 10, 2021
California
1 review
0 helpful votes
Follow Samantha T.
Unfollow Samantha T.
Send Message
Share Review
Report Review

I love buying books from Alibris
August 10, 2021

I love buying books from Alibris. They always have what I am looking for and the prices cannot be beat!

Date of experience: August 10, 2021
Connecticut
1 review
0 helpful votes
Follow Patty Q.
Unfollow Patty Q.
Send Message
Share Review
Report Review

Found what I was looking for at great prices and I got free shipping to boot... can't beat that! :)

Date of experience: August 10, 2021