Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,640

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
946
value
11,252
shipping
11,242
quality
11,236
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
Follow Yoel R.
Unfollow Yoel R.
Share Review
Report Review

Shopping experience so far is great
November 20, 2021

Shopping experience so far is great. I enjoy shopping with you

Date of experience: November 20, 2021
New York
1 review
0 helpful votes
Follow Sharon U.
Unfollow Sharon U.
Share Review
Report Review

I had a shipping question and the staff replied to my email quickly and kindly with lots of information.

Date of experience: November 20, 2021
Missouri
1 review
0 helpful votes
Follow Myrna I.
Unfollow Myrna I.
Share Review
Report Review

I found the book I wanted at a price I was happy with. Setting up my account was easy, and they accept PayPal-awesome!

Date of experience: November 20, 2021
Washington
2 reviews
0 helpful votes
Follow Sylvia W.
Unfollow Sylvia W.
Share Review
Report Review

I compared the cost of the book with two other sellers...
November 19, 2021
Updated review

I compared the cost of the book with two other sellers (NOT including Amazon, which I avoid whenever possible) and alibris offered the best price. As usual. And, easy peasy process.

Date of experience: November 19, 2021

So easy!
November 3, 2021
Previous review

So easy! I have good luck finding the books I'm looking for at very reasonable prices.

Date of experience: November 3, 2021

It's so great to have an alternative to Amazon
October 6, 2021
Previous review

It's so great to have an alternative to Amazon. And alibis is so easy. Thanks.

Date of experience: October 6, 2021

Best prices and easy process
February 22, 2021
Previous review

Best prices and easy process

Date of experience: February 22, 2021
Australia
1 review
0 helpful votes
Follow JAMES U.
Unfollow JAMES U.
Share Review
Report Review

The books I wanted at fair purchase & shippng prices
Impressed thit the international delivery time USA - Australia last time I shopped in midst of the pamdemic

Date of experience: November 19, 2021

GOOD ALIBRIS PRODUCT PRICING, BETTER THAN ABY OTHER...
May 25, 2021
Previous review

GOOD ALIBRIS PRODUCT PRICING, BETTER THAN ABY OTHER BOOKSELLER. PITY INTERNATIONAL SHIPPING IS SO EXPENSIVE BUT PURCHASE STILL WORTHWHILE

Date of experience: May 25, 2021
Texas
1 review
0 helpful votes
Follow Kristie Y.
Unfollow Kristie Y.
Share Review
Report Review

Ty I read this book when I was 12, I found it compelling. I will be 50 next month, I will be glad to read it again. Trudi has always been in my mind and the Troops..

Date of experience: November 19, 2021
Canada
1 review
0 helpful votes
Follow Mary A.
Unfollow Mary A.
Share Review
Report Review

It took me a time to figure out the issue w/PayPal

Date of experience: November 19, 2021
Maryland
1 review
0 helpful votes
Follow Ruth L.
Unfollow Ruth L.
Share Review
Report Review

Love Alibris
November 19, 2021
Updated review

Love Alibris. Find my favorite books, and help the budget, too.

Date of experience: November 19, 2021

Love finding prayer books no longer available
April 9, 2021
Previous review

Love finding prayer books no longer available.

Date of experience: April 9, 2021
Washington
1 review
0 helpful votes
Follow Megan R.
Unfollow Megan R.
Share Review
Report Review

Quick and easy, and I appreciated the fact that I was not forced to create an account.

Date of experience: November 19, 2021
Colorado
2 reviews
0 helpful votes
Follow ROGER C.
Unfollow ROGER C.
Share Review
Report Review

Was particularly good
November 19, 2021

Was particularly good. The book I ordered had been hard to find, I bought NEW because it is a gift, but the availability of used books is a real plus.

Date of experience: November 19, 2021
Arizona
3 reviews
0 helpful votes
Follow Eileen G.
Unfollow Eileen G.
Share Review
Report Review

Should be able to shop as a guest if I want to. I had an account from awhile ago and could not remember password. I had to go through that whole process to set up another account. I purchase from here rarely. You should be able to check out as a guest.

Date of experience: November 19, 2021
Florida
1 review
0 helpful votes
Follow Matthew T.
Unfollow Matthew T.
Share Review
Report Review

This is my third attempt at buy this bee book. 1st wrong book 2nd shipped 11/11 no tracking until two days after they say it was delivered. I was not delivered here. I contacted the seller about it being stuck in Nashville for so long i got a canned ham email back about how slow things are. Checked tracking today emailed seller again got the same canned ham email back. Trying a different seller this time and I want my money back for the one i did not get.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 19, 2021
North Carolina
1 review
0 helpful votes
Follow Sandra D.
Unfollow Sandra D.
Share Review
Report Review

First time ordering from Alibris
November 19, 2021

First time ordering from Alibris. So far easy process.

Date of experience: November 19, 2021
Illinois
1 review
0 helpful votes
Follow Faizah D.
Unfollow Faizah D.
Share Review
Report Review

Thank you, for having the book I wanted
November 19, 2021

Thank you, for having the book I wanted. I am interested in books about Electrcal Contstruction and Transmission and Distribution Linemen and women.

Date of experience: November 19, 2021
Pennsylvania
1 review
0 helpful votes
Follow Nancy W.
Unfollow Nancy W.
Share Review
Report Review

Website is easy to navigate and the order process is quick and user-friendly.

Date of experience: November 19, 2021
New Jersey
1 review
0 helpful votes
Follow Raymond J.
Unfollow Raymond J.
Share Review
Report Review

Convenient, prompt and item ordered was as represented

Date of experience: November 19, 2021
California
1 review
0 helpful votes
Follow Anthony R.
Unfollow Anthony R.
Share Review
Report Review

I think my order is accepted, but I'm still not sure
You have just forced me to agree to publish my feedback - so I'm lowering my score

Date of experience: November 19, 2021
North Carolina
4 reviews
0 helpful votes
Follow Mycena B.
Unfollow Mycena B.
Share Review
Report Review

Too confusing
December 19, 2021

Too confusing. I had to keep changing to the order. I wanted to order 3 books from the same store but wasn't allowed

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 19, 2021
California
1 review
0 helpful votes
Follow John X.
Unfollow John X.
Share Review
Report Review

Free ship items not easy to find and not shown in cart summary early enough in the process. I was very close to canceling everything but I paid by PayPal and then the free shipping showed up. Not the experience I expected of Alibris.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 19, 2021
Michigan
1 review
0 helpful votes
Follow Sherie G.
Unfollow Sherie G.
Share Review
Report Review

First time on the site
November 19, 2021

First time on the site. I like the search and layout results.

Date of experience: November 19, 2021