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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Easy and quick process from finding the book to purchasing the book. Each of my experiences with Alibris have been great, including the timeliness of receiving the books.
I set up my order several hours ago but I couldn't recall my password. Upon resetting my password, my entire order disappeared. As I had placed the order about 4am when it disappeared, I waited to start over again until this afternoon.
The alibris site is very impressive. Easy to use; easy to find what I'm looking for; easy to browse; easy to browse specific sellers; great, great site.
Reasonable shipping, straightforward transaction; hooray!
Books arrived in a timely fashion even with the world and the economy in
Dire straights!
All books ordered have arrived in a timely manner and in condition advertised or better.
I found this site easy to navigate, and the options it offers are great at discounted prices.
I always find Alibris to be very reliable and to have a very deep list of even obscure books in a range of conditions and prices.
You've got a great site, and thank you for offering such good products!
The experience was excellent. I like your suggestions as I found items and placed them in my cart!
I wish I could pay an annual fee that would preclude me from having to pay shipping.
Hard to do as the item has not been mailed to me yet...
Shipping costs can double the order and it makes me reduce the number of books I buy. Cart optimizer should look for the same book through the same seller to reduce shipping costs.
Very smooth navigation, easy to find desired items, prices and condition of books clearly displayed.
I couldnt get through to finish my order i tried over and over again so frustrating!
My experience of shopping today was quick and easy. Since i am very old this was a great relief and pleasure.
Thank you for these special books! Blessings! Rev. Judy
I am so excited to find this site! They have a great selection and it was cheaper than Amazon. It was a little confusing about the free shipping option since I qualified but it showed shipping costs in my order. I contacted costumer service though and they told me it would show free shipping on the last stage of ordering, which it did.
Other sites were harder to navigate. This site charged more but was easier and clearer. The proof now will be in the shipping and receipt and condition of the book
Easy to find if a book is available. I can pick I price and condition I would like.
Never had any issues and there on top of there game thanks
Easy to find the books that I'm looking for and simple check out! Best prices anywhere
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.