Cy W.

I set up my order several hours ago but I couldn't recall my password. Upon resetting my password, my entire order disappeared. As I had placed the order about 4am when it disappeared, I waited to start over again until this afternoon.

Once upon a time, HP made a great wireless printer. I opened the box, pulled out the printer, plugged it in, turned it on, plugged in my Rocketfish, an started printing. I could be in another room, send my document to the printer, and by the time I reached the printer, my document was done. I used that printer for years before it finally stopped.
A couple days ago, I bought a new "all-in-one" HP printer. After hours and hours of trying to get the thing set up to print, I have not yet been able to get one single page of something I needed to print out. I installed and uninstalled and reinstallef the HP Smart app. I tried the Wi-Fi Direct. I tried Bluetooth. I did the set up again and after several hours and attempts, finally got the printer to recognize my internet connection. I waited patiently for the setup to complete but it stalled on the IP address even though I could see the IP address on the touchscreen. After 30 minutes of waiting for the setup to recognize the IP address, I finally tapped "skip" and it then said the setup was complete. Wrong! The only printouts it has made have been the calibration sheet, the printer's email address, and the page that said it couldn't connect to the internet. When I tried to print the document I really needed, it didn't happen. When I even tried to print some of its own built-in forms, nothing happened. I tried to look things up online to see if I could get some trouble-shooting advice and the "help" topics suggested downloading a plug-in app, or a wi-fi direct app, or a couple other apps. I spent so many hours trying to get this to work with my smartphone that the charge on my phone went from 100% down to 4% before I had to give up. The worst part is that this printer is a "better" model than the one I really liked and used daily for several years. I am so upset and aggravated with this printer that I don't know if I will ever buy or recommend another HP product again.