Sitejabber Website Reviews and Complaints
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AlibrisReviews 107,420

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
939
value
11,136
shipping
11,126
quality
11,120
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
0 reviews
0 helpful votes
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I already love this sight
January 18, 2022

I already love this sight. Best prices and different options

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
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It was easy to find the items I wanted. And easy to checkout. All was good.

Date of experience: January 18, 2022
Ohio
1 review
0 helpful votes
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I wish more books were eligible for free shipping. Please continue to offer your discount coupons. That is what will make me choose Alibris over other book-selling sites.

Date of experience: January 18, 2022
California
0 reviews
0 helpful votes
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Good the second and third time I tried to make the order

Date of experience: January 18, 2022
District of Columbia
0 reviews
0 helpful votes
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I love this book site
January 18, 2022

I love this book site. Easy to use. Usually has what I am looking for.

Date of experience: January 18, 2022
Colorado
1 review
0 helpful votes
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Very reasonable prices as well as being easy to use are why I gave 5 stars.

Date of experience: January 18, 2022
New York
1 review
0 helpful votes
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Wonderful to quickly see all the iterations of a book and then, perhaps, pursue subject/author, etc.

Date of experience: January 18, 2022
Washington
1 review
0 helpful votes
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Wrong billing address
February 17, 2022

Wrong billing address. Won't let me delete old billing address. Won't save the updated billing address. Finally had to add new billing address but no options in the account settings only at time of checkout.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 18, 2022
New Jersey
1 review
0 helpful votes
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So far it's been incredibly easy to place an order. I will likely start my book searches here from now on.

Date of experience: January 18, 2022
Illinois
0 reviews
0 helpful votes
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Second attempt to buy this book
January 18, 2022

Second attempt to buy this book. Dec order never delivered. That seller claimed it was returned by USPS in damaged condition, but only after I wrote them directly weeks later:(

This seller has multiple copies plus a coupon was available! :))

Date of experience: January 18, 2022
California
0 reviews
0 helpful votes
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Hope it comes in closer to 3 days than the 14 days!

Date of experience: January 18, 2022
Oregon
1 review
0 helpful votes
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Pretty good so far, thank you!
January 18, 2022
Updated review

Pretty good so far, thank you! I wish I could have gotten free shipping, but I understand that alibris was brokering a book from another seller.

Date of experience: January 18, 2022

I found what I want for a good price!
April 15, 2021
Previous review

I found what I want for a good price!

Date of experience: April 15, 2021
Nevada
2 reviews
0 helpful votes
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Your site is always easy to navigate
January 18, 2022

Your site is always easy to navigate. You and one other company always have the best prices.

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
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Always able to find what I want on this website. I love it!

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
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I don't like the fact that the cart's default view is items you've saved for later.

Date of experience: January 18, 2022
Colorado
1 review
0 helpful votes
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Web site is easy to navigate
January 18, 2022
Updated review

Web site is easy to navigate. Prices are reasonable. A good source for used books.

Date of experience: January 18, 2022

Excellent source and site
November 7, 2021
Previous review

Excellent source and site. Easy and efficient to search and secure results.

Date of experience: November 7, 2021
Ohio
1 review
0 helpful votes
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Needed to reset password
February 17, 2022

Needed to reset password. In the two minutes it took, all the books in my shopping cart were lost. Re-ordered again, but the Hardcover edition of one book was no longer availabile. Gone in two minutes!? Very hard to believe.

Date of experience: January 18, 2022
Utah
1 review
0 helpful votes
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I wish I could have created an account up front. As it was, I got to the final checkout screen and decided to add another item. Before I could get back to checkout, I had to enter my email address and credit card a second time. Other than that, it was a great experience.

Date of experience: January 18, 2022
Colorado
1 review
0 helpful votes
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I had trouble finding a couple of books I was looking for but they are out of print everywhere.

Date of experience: January 18, 2022
Illinois
0 reviews
0 helpful votes
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Shopping experience & options were excellent. However, I needed to update both my shipping and payment addresses as I have moved. This was awkward to do, and took me a couple of tries to complete. There was no option delete old addresses, so I will have to be careful when ordering books in the future.

Date of experience: January 18, 2022