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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I already love this sight. Best prices and different options
It was easy to find the items I wanted. And easy to checkout. All was good.
I wish more books were eligible for free shipping. Please continue to offer your discount coupons. That is what will make me choose Alibris over other book-selling sites.
Good the second and third time I tried to make the order
I love this book site. Easy to use. Usually has what I am looking for.
Very reasonable prices as well as being easy to use are why I gave 5 stars.
Wonderful to quickly see all the iterations of a book and then, perhaps, pursue subject/author, etc.
Wrong billing address. Won't let me delete old billing address. Won't save the updated billing address. Finally had to add new billing address but no options in the account settings only at time of checkout.
So far it's been incredibly easy to place an order. I will likely start my book searches here from now on.
Second attempt to buy this book. Dec order never delivered. That seller claimed it was returned by USPS in damaged condition, but only after I wrote them directly weeks later:(
This seller has multiple copies plus a coupon was available! :))
Hope it comes in closer to 3 days than the 14 days!
Pretty good so far, thank you! I wish I could have gotten free shipping, but I understand that alibris was brokering a book from another seller.
I found what I want for a good price!
Your site is always easy to navigate. You and one other company always have the best prices.
Always able to find what I want on this website. I love it!
I don't like the fact that the cart's default view is items you've saved for later.
Web site is easy to navigate. Prices are reasonable. A good source for used books.
Excellent source and site. Easy and efficient to search and secure results.
Needed to reset password. In the two minutes it took, all the books in my shopping cart were lost. Re-ordered again, but the Hardcover edition of one book was no longer availabile. Gone in two minutes!? Very hard to believe.
I wish I could have created an account up front. As it was, I got to the final checkout screen and decided to add another item. Before I could get back to checkout, I had to enter my email address and credit card a second time. Other than that, it was a great experience.
I had trouble finding a couple of books I was looking for but they are out of print everywhere.
Shopping experience & options were excellent. However, I needed to update both my shipping and payment addresses as I have moved. This was awkward to do, and took me a couple of tries to complete. There was no option delete old addresses, so I will have to be careful when ordering books in the future.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.