Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,394

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
938
value
11,126
shipping
11,116
quality
11,110
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
0 reviews
0 helpful votes
Follow susan I.
Unfollow susan I.
Share Review
Report Review

Easy search and purchase
January 19, 2022

Easy search and purchase- hopefully CD's are as described!

Date of experience: January 19, 2022
Nevada
1 review
0 helpful votes
Follow Dominique D.
Unfollow Dominique D.
Share Review
Report Review

My last order of this book was cancelled so I am a...
January 19, 2022
Updated review

My last order of this book was cancelled so I am a little irritated but other than that the site is great.

Date of experience: January 19, 2022

I could not use my Apple Card but I like being able...
January 16, 2022
Previous review

I could not use my Apple Card but I like being able to order from various bookstores. I would like a quick way to create an account, I kept having to reenter my information.

Date of experience: January 16, 2022
Michigan
1 review
0 helpful votes
Follow Richard V.
Unfollow Richard V.
Share Review
Report Review

I love browsing the book selections at Alibris
January 19, 2022
Updated review

I love browsing the book selections at Alibris. My Wishlist is always growing faster than I can keep up with the reading.

Date of experience: January 19, 2022

I always like shopping Alibris for used and rare books
August 3, 2021
Previous review

I always like shopping Alibris for used and rare books.

Date of experience: August 3, 2021
Massachusetts
1 review
0 helpful votes
Follow Brooke F.
Unfollow Brooke F.
Share Review
Report Review

My question to the seller about their product was answered very quickly, and the ordering process was very easy.

Date of experience: January 19, 2022
Michigan
1 review
0 helpful votes
Follow gail S.
Unfollow gail S.
Share Review
Report Review

The coupons offered are misleading
January 19, 2022

The coupons offered are misleading. When you apply them at point of purchase, you are notified a $50 purchase is required. This is not stated on your email notification.

Date of experience: January 19, 2022
North Carolina
1 review
0 helpful votes
Follow Rach X.
Unfollow Rach X.
Share Review
Report Review

The commission percentage forces the good book sellers on this site charge far too much for shipping. I usually just eat that often shockingly high extra expense, for convenience. Recently I compiled a large order from a single seller, then mirrored the order on the seller's ebay site. I saved almost $100 on the purchase because the seller could offer discounted shipping for $300 worth of titles. Alibris has a fantastic assemblage of great bookmen, and I wish the commission policy didn't gouge them so badly.

Date of experience: January 19, 2022
Arizona
1 review
0 helpful votes
Follow Emmett P.
Unfollow Emmett P.
Share Review
Report Review

I just placed the order right now therefore I have no idea what's going to happen next I cannot give a higher rating because I don't know if there's going to be shipping delays If the product is going to be damaged if I'm even going to receive the product if I'm about to get ripped off I don't know any of this you should ask this after the product has been delivered thank you

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 19, 2022
Texas
1 review
0 helpful votes
Follow Chet V.
Unfollow Chet V.
Share Review
Report Review

Was good, a few glotches
January 18, 2022

Was good, a few glotches. But with persistence I got it to go through. Hopefully the book arrives quick and is in good condition.

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
Follow John J.
Unfollow John J.
Share Review
Report Review

Straight Forward!
January 18, 2022

Straight Forward! I found my book, the price was very competitive, but the shipping rate and time really sold me on the sale here.

Date of experience: January 18, 2022
New York
1 review
0 helpful votes
Follow Laura K.
Unfollow Laura K.
Share Review
Report Review

They had all my college reading supplies! I made the choices and purchased them all in 10 minutes from searching to check out.

Date of experience: January 18, 2022
New York
0 reviews
0 helpful votes
Follow Bruce F.
Unfollow Bruce F.
Share Review
Report Review

My second choice book was fast and easy to find. I was amazed the varied offered. I've been wanting this book for a long time, thank you!

Date of experience: January 18, 2022
California
1 review
0 helpful votes
Follow Diana Y.
Unfollow Diana Y.
Share Review
Report Review

I found the book I was looking for easily. I did want to find the closest shipping location but would have had to look through 9 pages. It would be nice to have a search location feature. Thanks.

Date of experience: January 18, 2022
Pennsylvania
1 review
0 helpful votes
Follow Ross H.
Unfollow Ross H.
Share Review
Report Review

Finding the book in the quality & binding I wanted was quick & easy

Date of experience: January 18, 2022
New York
1 review
0 helpful votes
Follow Karen M.
Unfollow Karen M.
Share Review
Report Review

Ali rid borders a rare confluence of literary genres in an ever diminishing island of out-of- circulation books.

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
Follow Dawn H.
Unfollow Dawn H.
Share Review
Report Review

Easy and live the price
January 18, 2022

Easy and live the price. It's my first time ordering from this seller.

Date of experience: January 18, 2022
New York
2 reviews
0 helpful votes
Follow Yao M.
Unfollow Yao M.
Share Review
Report Review

It's been good
January 18, 2022

It's been good. I am waiting to receive the book before providing an objective customer experience feedback.

Date of experience: January 18, 2022
Alaska
0 reviews
0 helpful votes
Follow Judith A.
Unfollow Judith A.
Share Review
Report Review

I was looking for this book after checking it out of the library and there it was on your website. Thanks

Date of experience: January 18, 2022
Washington
1 review
0 helpful votes
Follow Melissa O.
Unfollow Melissa O.
Share Review
Report Review

So far so good
January 18, 2022

So far so good. I have yet to receive book. I will b patient

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
Follow Kirsten Y.
Unfollow Kirsten Y.
Share Review
Report Review

I'd like to see shipping charges by vendors in cart

Date of experience: January 18, 2022
Texas
0 reviews
0 helpful votes
Follow Cynthia Q.
Unfollow Cynthia Q.
Share Review
Report Review

As a college student, my experience as a customer for the past three-plus years has been great. I have been truly satisfied with the shipping and the condition of the books I receive.

Thank you

Date of experience: January 18, 2022