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AlibrisReviews 107,053

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
920
value
10,934
shipping
10,924
quality
10,918
This company responds to reviews on average within 1 day

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South Carolina
1 review
0 helpful votes
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Excellent
February 8, 2022

Excellent. Please ship quickly as my car in 500 pieces.

Date of experience: February 8, 2022
Virginia
2 reviews
0 helpful votes
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It's always been before the class start I would receive my books

Date of experience: February 8, 2022
Texas
1 review
0 helpful votes
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Books have been fairly quick and in great condition
February 8, 2022
Updated review

Books have been fairly quick and in great condition.

Date of experience: February 8, 2022

Have not had any issues with Alibris and my husband...
October 18, 2021
Previous review

Have not had any issues with Alibris and my husband who is in prison didnt think I would be able to find Diana Gabaldon books online... Let alone for the small prices I pay for them... Thank you!

Date of experience: October 18, 2021

Every time I order books for my husband who is in DOC...
April 30, 2021
Previous review

Every time I order books for my husband who is in DOC I get then just like they are ordered... I have also ordered for myself and get them in a timely fashion...

Date of experience: April 30, 2021
Washington
1 review
0 helpful votes
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I love that you gather books selections from many dealers, giving me more to choose from, but I hate that every time I stepped away from shopping, my items were dropped from my cart, and I had to start all over. There's a lot to look at, I couldn't do it all in one sitting. Also, I was surprised that books shipped from the same vendor were all charged the full shipping cost. And you have lots of books that did not have cover photos yet; I was able to look them up on other sites, which was a diversion I shouldn't have had to resort to; I actually deleted a couple of books that I found on your site, because I found them cheaper by looking for their cover photos. Thank you for asking. Sandra

Date of experience: February 8, 2022
Wisconsin
1 review
0 helpful votes
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Good prices but high shipping costs for publications.

Date of experience: February 8, 2022
California
1 review
0 helpful votes
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Shipping rate seems high for a slim paperback volume.

Date of experience: February 7, 2022
Texas
1 review
0 helpful votes
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When I tried to search for one of the books on a forbidden topic, it didn't come up. I had to go to bookfinder.com to get the link to it on your webpage. I hope this wasn't some form of censorship. If anything like this happens again, i'll dump you like a hot potato.

Date of experience: February 7, 2022
California
1 review
0 helpful votes
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I do not like that you force the purchaser to have you save their credit card information in order to continue.

Date of experience: February 7, 2022
New York
1 review
0 helpful votes
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I get my textbooks for school so cheap here I love it!

Date of experience: February 7, 2022
Florida
1 review
0 helpful votes
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Easy, to order
February 7, 2022

Easy, to order.
How soon is it getting delivered?
Thank you,
Carmen

Date of experience: February 7, 2022
New York
1 review
0 helpful votes
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Simple, less expensive than the other online sellers

Date of experience: February 7, 2022
Minnesota
1 review
0 helpful votes
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You have the book I want at a fair price. Now I hope the book is in good condition when it arrives and not overly dirty or torn.

Date of experience: February 7, 2022
Arizona
1 review
0 helpful votes
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$5 Coupon didn't work (Thanks) said I'd used it too many times - haven't bought a book for months!

You should subtract $5 dollars

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2022
Arizona
1 review
0 helpful votes
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Items disappeared from my shopping cart so I had to reorder. Then when I was checking out, the items were back, but all doubled, so I had to remove the duplicates.

Date of experience: February 7, 2022
Minnesota
1 review
0 helpful votes
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Every time I order movies come relatively quick and in great shape.

Date of experience: February 7, 2022
New York
2 reviews
0 helpful votes
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I really like to read and I hope to order more novels in the future!

Date of experience: February 7, 2022
Florida
1 review
0 helpful votes
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Easy transaction..
February 7, 2022

Easy transaction.
Will be looking out for it. Thanks

Date of experience: February 7, 2022
Texas
1 review
0 helpful votes
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Book was inexpensive BUT, shipping timeframe was not shown early in the purchase process and expedited shipping was not an option?

Date of experience: February 7, 2022
Indiana
1 review
0 helpful votes
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I'm fine with my first experience with you so far, except that you shouldn't charge tax on shipping costs. I had a real problem with eBay concerning this same issue, and after complaining about it more than once, they finally corrected the problem. I hope you care more than eBay does about your customers and customer service. Thank you and have a good day! David

Date of experience: February 7, 2022
California
1 review
0 helpful votes
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I almost always find what I want at a reasonable price
February 7, 2022
Updated review

I almost always find what I want at a reasonable price.

Date of experience: February 7, 2022

I always find the unexpected when shopping alibis
March 5, 2021
Previous review

I always find the unexpected when shopping alibis.

Date of experience: March 5, 2021