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AlibrisReviews 107,056

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
920
value
10,934
shipping
10,924
quality
10,918
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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I'm fine with my first experience with you so far, except that you shouldn't charge tax on shipping costs. I had a real problem with eBay concerning this same issue, and after complaining about it more than once, they finally corrected the problem. I hope you care more than eBay does about your customers and customer service. Thank you and have a good day! David

Date of experience: February 7, 2022
California
1 review
0 helpful votes
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I almost always find what I want at a reasonable price
February 7, 2022
Updated review

I almost always find what I want at a reasonable price.

Date of experience: February 7, 2022

I always find the unexpected when shopping alibis
March 5, 2021
Previous review

I always find the unexpected when shopping alibis.

Date of experience: March 5, 2021
Utah
1 review
0 helpful votes
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Easy to find what I was looking for
February 7, 2022

Easy to find what I was looking for. Excellent prices.

Date of experience: February 7, 2022
New York
1 review
0 helpful votes
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Excellent selections of book and print materials, helpful details about vendors. My only request is that Alibris could find a way to allow customers to see "inside" books -- Table of Contents, a few pages..., in order to read a sample of the writing. Thank you.

Date of experience: February 7, 2022
Missouri
1 review
0 helpful votes
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When I updated my email address, the form to update the email address did not update so it was not clear the update had occurred. I don't have access the old email address so if a confirmation was sent there I will never see it. I did not (as of about 10 minutes post update) receive an email at the new address.

Date of experience: February 7, 2022
North Carolina
1 review
0 helpful votes
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Quick, easy and painless and books and cds to your door in a week or so.

Date of experience: February 7, 2022
Bahamas
1 review
0 helpful votes
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Addressed my book search very quickly
February 7, 2022

Addressed my book search very quickly. Reasonable cost overall. Look forward to receiving the purchased item.

Date of experience: February 7, 2022
Virginia
2 reviews
0 helpful votes
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Great prices and value compared to the other book dealers
February 7, 2022
Updated review

Great prices and value compared to the other book dealers.

Date of experience: February 7, 2022

Great experience so far I look to purchase more books...
November 12, 2021
Previous review

Great experience so far I look to purchase more books in the future.

Date of experience: November 12, 2021
Bermuda
1 review
0 helpful votes
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Not sure why I did not receive free shipping on items marked "free" shipping. Not good.

Date of experience: February 7, 2022
Vermont
1 review
0 helpful votes
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Your website does not behave well at all. I kept going through and endless loop of not being able to log in or reset a password and ended up going to Amazon which I hate doing. I decided to close everything and give it one more go, and I still had problems but finally got to a checkout instead of a blank screen. I wasted a lot of time for a simple purchase. Not good.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2022
Arizona
1 review
0 helpful votes
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Wide selection and very good prices on used book but...
February 7, 2022
Updated review

Wide selection and very good prices on used book but you seem to be making the big bucks on your shipping prices!

Date of experience: February 7, 2022

Your system makes it confusing whether you are really...
December 18, 2021
Previous review

Your system makes it confusing whether you are really selling me both books at the same price.

Date of experience: November 18, 2021
New Jersey
1 review
0 helpful votes
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Love this place
February 7, 2022

Love this place. Would prefer shipping costs be listed prior to checkout.

Date of experience: February 7, 2022
Texas
1 review
0 helpful votes
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I'm not sure if the movies I see are made for an American audience, because in the description it says language: French or language: Spanish. I've contacted one of the sellers trying to find out the answer.

Date of experience: February 7, 2022
Florida
2 reviews
0 helpful votes
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So far do good
February 7, 2022

So far do good. Ordered 4 times. Not disappointed yet

Date of experience: February 7, 2022
Texas
1 review
0 helpful votes
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I don't know if this is a rental also the system moved slow. I had to try many time to log in and place order.

Date of experience: February 7, 2022
California
1 review
0 helpful votes
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It's crazy to pay $4.49 shipping
February 7, 2022

It's crazy to pay $4.49 shipping - book rates should apply.

Date of experience: February 7, 2022
Missouri
1 review
0 helpful votes
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Looks like a great selection
February 7, 2022

Looks like a great selection. I will be back later

Date of experience: February 7, 2022
California
1 review
0 helpful votes
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We will see if I get my order, if it is correct, and if i receive in the time frame stated.

Date of experience: February 7, 2022
Pennsylvania
1 review
0 helpful votes
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Good search engines and wide variety of selections.

Date of experience: February 7, 2022
New York
1 review
0 helpful votes
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So far, so good
February 7, 2022

So far, so good. Looking forward to receiving the book.

Date of experience: February 7, 2022