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We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I'm fine with my first experience with you so far, except that you shouldn't charge tax on shipping costs. I had a real problem with eBay concerning this same issue, and after complaining about it more than once, they finally corrected the problem. I hope you care more than eBay does about your customers and customer service. Thank you and have a good day! David
I almost always find what I want at a reasonable price.
I always find the unexpected when shopping alibis.
Easy to find what I was looking for. Excellent prices.
Excellent selections of book and print materials, helpful details about vendors. My only request is that Alibris could find a way to allow customers to see "inside" books -- Table of Contents, a few pages..., in order to read a sample of the writing. Thank you.
When I updated my email address, the form to update the email address did not update so it was not clear the update had occurred. I don't have access the old email address so if a confirmation was sent there I will never see it. I did not (as of about 10 minutes post update) receive an email at the new address.
Quick, easy and painless and books and cds to your door in a week or so.
Addressed my book search very quickly. Reasonable cost overall. Look forward to receiving the purchased item.
Great prices and value compared to the other book dealers.
Great experience so far I look to purchase more books in the future.
Not sure why I did not receive free shipping on items marked "free" shipping. Not good.
Your website does not behave well at all. I kept going through and endless loop of not being able to log in or reset a password and ended up going to Amazon which I hate doing. I decided to close everything and give it one more go, and I still had problems but finally got to a checkout instead of a blank screen. I wasted a lot of time for a simple purchase. Not good.
Wide selection and very good prices on used book but you seem to be making the big bucks on your shipping prices!
Your system makes it confusing whether you are really selling me both books at the same price.
Love this place. Would prefer shipping costs be listed prior to checkout.
I'm not sure if the movies I see are made for an American audience, because in the description it says language: French or language: Spanish. I've contacted one of the sellers trying to find out the answer.
It's crazy to pay $4.49 shipping - book rates should apply.
We will see if I get my order, if it is correct, and if i receive in the time frame stated.
Good search engines and wide variety of selections.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.