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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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You have a good reputation and have what I want at a good price.
It always sucks how shipping cost more than double what the books do.
Alibris recommends books that I like
It was great. I found the books I wanted.
My only suggestion is to create a search feature that makes it easier to find the same book from one source. I tried to compare but it would have taken a LOT of time. If there was a search feature within the results for sellers, that would be amazing!
I haven't received my order yet, but I had no trouble ordering.
The go to place for my "hardcover" or out of print books!
Thorough explanation of all aspects; straightforward ordering process.
Always easy, and if I do have a problem it is handled quickly.
As you can see I use your web site all the time, I love it. So easy to use your service, and problems are solved quickly.
Very dependable fantastic source to find used books!
As a returning customer, I am happy with the service you provide.
I love shopping with Alibris, but the Shipping charges are too expensive.
You always have what I'm looking for; it always arrives promptly and in excellent condition.
I love the fact that you have everything I'm looking for at a decent price. Well done.
I haven't ordered in awhile as you've screwed up so many orders in the past, so we'll see.
Very good honest details and very very good prices
A little confusing as to shipping charges, need to be upfront.
Beat Amazon by making it easier than Amazon if possible.
Website is easy to use and I have been able to find books here I could not find anywhere else.
The system made me update my CC billing address three times before it would accept it. That's annoying.
It took three shots to get the thing to accept the correct billing address. I've just moved, and haven't had time yet to change that with the CC companies. Annoys heck out of me when online forms don't work properly.
The site was quick and easy to order and find the books I was looking for
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.