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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Everything very smooth lately. Easy to use site with great prices. Have used MANY times and any problems have been very infrequent - customer service can be bumpy and slow, but all problems were eventually resolved well.
For years and years I've always had great things to say about Alibris, but my last 2 orders had problems (one did not arrive and the other was not packed securely enough for its weight and the items broke out of the box and all but one were lost). Dealing with customer service and getting refunds for the orders is/was much more difficult and time-consuming than I was expecting.
Also unless my experience was a fluke, it appears that the way Alibris handles refunds for parts of multi-item orders when a coupon was used is terrible. It seems that the full coupon amount is deducted from the refund rather than being prorated to the proportion of the order?
So, in the hypothetical case of someone placing an order for $150 for several items and using a $20 off coupon with it, if only one of the items - costing $12 - does not arrive, the full coupon amount of $20 would be deducted from the refund? Does that mean that the refund issued would be $0? Or would it be -8$... the customer would somehow OWE Alibris $8 for the book not being delivered? See the problem?
Found the book I was looking for at a price with shipping comparable to Amazon.
Siempre que he ordenado los libros me llegan de excelente calidad
Very easy to find books you want, most books come in good condition! With great prices!
Many options regarding purchase, and variables between new and used and then hard cover and paperback. Otherwise ok.
Easily find authors or books I want but the shipping is killing!
Easy to find what I want and so grateful for the multiple choices.
You've had everything I want. The edition of Moby $#*! you sent me is GORGEOUS. But I wish you could do something about the absurd shipping costs.
So far, the shopping was good. I hope the product arrives soon, and is the exact one as advertised.
If ordering from the same vendor why don't you consolidate for better shipping rate? I would buy more if you and your vendors did this... savings on an item are great but shipping is excessive.
It's always a pleasure to order from Alibris. Everything goes smoothly, the books are described accurately, and the sellers ship promptly.
You guys n gals have a lot of stuff im looking for! If all is well with my first purchase i will be back!
Easy and rapid searches. Shipping expenses are uncompetitive with Abe.
It was easy to search for the books I was looking for.
It was very easy to search and purchase my books. Good prices.
Site easy to navigate. Quickly found book I wanted. Easy and quick to check out
Keep up the good work for real books in the world.
I love your website and I can most always find what I am looking for in regards to out of print books for research.
I love finding old and out of print books for my research on your website! Your prices are always very reasonable too!
Found immediately what I was looking for at great price.
Found what I was looking for immediately and, as a used book in excellent quality, I purchased it for $20 LESS than the new, retail price.
I found what I was looking for quickly and ordered easily through saved info in my account.
I found two books on the topic I was looking for. I
I did not think this book was available. I am very pleased to be receiving it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members