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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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It's good prices but I would have like to have used a coupon or get free shipping.
Easy to see available choices, publisher and date, cost, condition, etc. Easy to order. Good prices.
I had to leave the checkout to fix the shipping address
Left the screen to try and see where book would be shipped from and lost all my info and had to start over again. Sigh.
Shipping costs too much. Combined shipping for multiple items would help
King Crab books LLC is a fantastic bookseller and great to interact with. Great customer service
I really appreciate the availability of a vendor other than Amazon that carries the books I am looking for at a competitive price. The new price checker that helps save money is a definite plus!
You made changing the shipping address easier, thank you.
It was hard changing the billing address
Found what I needed quickly with many affordable options.
I use Alibris for hard-to-find and out-of-print books, and every single experience has been delightful. Cheers!
Easy to navigate, quick response time on all pages, no errors.
Website was easy to navigate and responded quickly to my navigation.
I continue to find Alibris an irritating experience, much rather use Amazon as far as quickness and finding books. Use Alibris at times because I can eventually find certain books at less cost with coupons & savings feature. But it takes more time than I normally want to spend and find I need to redo the process to often.
Still find it confusing to get free shipping.
One suggestion (which may be a bit hard): Adding a sort by seller name would be great. Easier to consolidate purchases with a single seller.
I was informed that my item wasn't available but could find a similar match. Let's see how this goes.
Purchased these for my daughter who is a new die cut owner. Thank you for the affordable reference books!...:-)
How can you lure! A good customer with a 15.00 coupon that "Expires" TONIGHT. And then when I check out... you don't have any where to redeem or claim! This 15.00 $ coupon. This is what the issue is. Don't dangle a carrot if there's no carrot to be had.
Everything was easy to find & the prices were very! Reasonable.
Easy to locate item. Good, clear ordering process.
Excellent variety selections of books that are hard to find rare and at an affordable price. Also, Alibris sponsorship provides rapid delivery by mail,
Very easy shopping process and have had great experiences with timely shipping.
Why have a warning about overseas shipping when I'm making a domestic purchase?
Wish my own address came up as default, not my last addressee.
I wish the default shipping address was mine, the "owner" of this account. It always defaults to the last person I sent a book too, but I don't notice it, and then I have to ask them to send the book to me. Why can't it default back to me? That's how Amazon works...
Lots of options. But shipping costs high for single book.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.