On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've always had a good experience ordering from Alibris. Thank you.
First time ever on this site. Nice, easy, quick experience
Very user friendly. Easy to find what you want. Appreciate descriptions that
Assist customers to make the best choice among similar items.
Extremely quick location of exactly what I wanted, excellent price
Frustrating trying to see if the guest leaders guide is included.
Easy to search titles, quick check out with several payment options.
Easy to shop without setting up yet another account!
My flabber is gasted over the affordable shipping fees to South America, and to have content from my old college professor! It rekindles memories.
Easy to find the books I wanted; I searched by author.
Very satisfactory purchase. I was lucky enough to find just the book I was after at a really good price.
The website is easy to navigate. Prices are excellent
This is easy and exactly what we were looking for!
Over many years, I have enjoyed the product and services of Alibris. I can always find just what was looking fo
After I got used to your new foremat, I was pleased with the selection.
VERY EXPENSIVE SHIPPING! Especially considered it is Media
Using a digital scale will give you the most accurate rates since a difference of one or two ounces can mean the difference between one rate level and the next. Media mail rates currently begin at $2.66 for an envelope or package that weighs one pound or less. For every additional pound in weight, the media mail cost goes up 51 cents.
I had trouble with online order because I didn't understand that high shipping amount for one of the books was ( I guess) because it represented shipping for several books from same company! Then when I removed the book I thought this might be the situation but then it seemed confusing how to go back and get that book back on order from the "wish list". Then when I tried to email you it may not have gone through because I didn't remember my order number and couldn't figure out how to go back and get it without losing my mostly filled in email!
Quick & easy + easily redeemable discount code. So far, so good.
I absolutely love this wonderful online shop Alibris has been part of my life since my college years, I love the fact that I can buy used books
Great experience! Clear instructions, simple purchasing process.
Every single damn time I find a book, and opt for a cheaper copy; I pay, and mysteriously the order gets cancelled. Then have to wait forever for a refund. This bookstore finder used to be amazing. About to delete and find other options
The checkout process is rather confusing: after being offered a discounted checkout option (by qualifying for free shipping, by using Alibris-owned purchases), I was shown an estimated total cost for the order, Which Included A Charge For Shipping! Only after 'continuing, to review the order' was I shown a revised total cost, which did reflect the offered free shipping.
Otherwise, there's a general 'clunkiness' about the site, which could be 'off-putting' to someone used to Amazon...
In my case, none of this matters - I'm a big fan of Alibris, and will continue to use and recommend it.
Keep up the great work!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.