Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,987

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
799
value
8,835
shipping
8,825
quality
8,819
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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I've always had a good experience ordering from Alibris. Thank you.

Date of experience: November 23, 2022
Minnesota
1 review
0 helpful votes
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First time ever on this site
November 23, 2022

First time ever on this site. Nice, easy, quick experience

Date of experience: November 23, 2022
Connecticut
1 review
0 helpful votes
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Very user friendly
November 22, 2022

Very user friendly. Easy to find what you want. Appreciate descriptions that
Assist customers to make the best choice among similar items.

Date of experience: November 22, 2022
Kansas
2 reviews
0 helpful votes
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Extremely quick location of exactly what I wanted, excellent price

Date of experience: November 22, 2022
Florida
1 review
0 helpful votes
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Frustrating trying to see if the guest leaders guide is included. ‍

Date of experience: November 22, 2022
Washington
1 review
0 helpful votes
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Easy to search titles, quick check out with several payment options.

Date of experience: November 22, 2022
Delaware
2 reviews
0 helpful votes
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Easy to shop without setting up yet another account!

Date of experience: November 22, 2022
Chile
1 review
0 helpful votes
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My flabber is gasted over the affordable shipping fees to South America, and to have content from my old college professor! It rekindles memories.

Date of experience: November 22, 2022
Arizona
2 reviews
0 helpful votes
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Easy to find the books I wanted; I searched by author.

Date of experience: November 22, 2022
Georgia
1 review
0 helpful votes
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Very satisfactory purchase
November 22, 2022

Very satisfactory purchase. I was lucky enough to find just the book I was after at a really good price.

Date of experience: November 22, 2022
Texas
1 review
0 helpful votes
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The website is easy to navigate
November 22, 2022
Updated review

The website is easy to navigate. Prices are excellent

Date of experience: November 22, 2022

Good experience
October 10, 2022
Previous review

Good experience

Date of experience: October 10, 2022

Excellent as usual
May 16, 2022
Previous review

Excellent as usual

Date of experience: May 16, 2022
Virginia
1 review
0 helpful votes
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This is easy and exactly what we were looking for!

Date of experience: November 22, 2022
Massachusetts
1 review
0 helpful votes
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Over many years, I have enjoyed the product and services...
November 22, 2022
Updated review

Over many years, I have enjoyed the product and services of Alibris. I can always find just what was looking fo

Date of experience: November 22, 2022

I easily found what I wanted
March 28, 2022
Previous review

I easily found what I wanted.

Date of experience: March 28, 2022

After I got used to your new foremat, I was pleased...
August 2, 2021
Previous review

After I got used to your new foremat, I was pleased with the selection.

Date of experience: August 2, 2021
Florida
2 reviews
0 helpful votes
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VERY EXPENSIVE SHIPPING!
December 22, 2022

VERY EXPENSIVE SHIPPING! Especially considered it is Media
Using a digital scale will give you the most accurate rates since a difference of one or two ounces can mean the difference between one rate level and the next. Media mail rates currently begin at $2.66 for an envelope or package that weighs one pound or less. For every additional pound in weight, the media mail cost goes up 51 cents.

Date of experience: November 22, 2022
California
1 review
0 helpful votes
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I had trouble with online order because I didn't understand that high shipping amount for one of the books was ( I guess) because it represented shipping for several books from same company! Then when I removed the book I thought this might be the situation but then it seemed confusing how to go back and get that book back on order from the "wish list". Then when I tried to email you it may not have gone through because I didn't remember my order number and couldn't figure out how to go back and get it without losing my mostly filled in email!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2022
New York
2 reviews
0 helpful votes
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Quick & easy + easily redeemable discount code. So far, so good.

Date of experience: November 22, 2022
Puerto Rico
1 review
0 helpful votes
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I absolutely love this wonderful online shop Alibris has been part of my life since my college years, I love the fact that I can buy used books

Date of experience: November 22, 2022
Delaware
2 reviews
0 helpful votes
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Great experience!
November 22, 2022

Great experience! Clear instructions, simple purchasing process.

Date of experience: November 22, 2022
Michigan
1 review
0 helpful votes
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Every single damn time I find a book, and opt for a...
December 22, 2022
Updated review

Every single damn time I find a book, and opt for a cheaper copy; I pay, and mysteriously the order gets cancelled. Then have to wait forever for a refund. This bookstore finder used to be amazing. About to delete and find other options

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2022

Perfect, detailed
September 14, 2021
Previous review

Perfect, detailed

Date of experience: September 14, 2021
California
2 reviews
0 helpful votes
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The checkout process is rather confusing: after being offered a discounted checkout option (by qualifying for free shipping, by using Alibris-owned purchases), I was shown an estimated total cost for the order, Which Included A Charge For Shipping! Only after 'continuing, to review the order' was I shown a revised total cost, which did reflect the offered free shipping.
Otherwise, there's a general 'clunkiness' about the site, which could be 'off-putting' to someone used to Amazon...
In my case, none of this matters - I'm a big fan of Alibris, and will continue to use and recommend it.
Keep up the great work!

Date of experience: November 22, 2022