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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Canceled my item so I had to pay tax and shipping twice to order a replacement
I love Alibris! I have never had an issues receiving anything I have ever ordered. I have used them for several years.
I love Alibris. I find great, sometimes difficult to find, books. I have used their services for years and I have never been disappointed. I recommend them whenever someone is looking for a book.
I wish more information about the books was easily available - things like number of pages, edition, etc. It's not always easy to tell what I'm getting.
Surprisingly easy & expedient ordering. Love that PayPal is an option!
I've ordered many books through Alibris. The books get to me quickly and I'm very pleased with this company.
Quick and easy. I bought many books through Alibris and it has been a good experience.
Like your website. Books are easy to find and buy!
Haven't used the account in a while but it was easy to get it going again.
Excellent shopping experience! Great selection and prices! Thank you!
Great selection, both soft & hard cover.
Great prices!
Quick, easy, great selection, good prices.
Always a great selection at great prices.
Always have what I need, at great prices!
Always a great selection at reasonable prices!
Great selection & range of prices!
Always a pleasure. Good selections at reasonable prices!
Always great deals and great selection!
I need it by Dec.24 and that option to choose disappeared.
This has been really easy and fast. I wanted this book I went to search found it, bought it and the person will mail it to me. Couldn't be any easier.
Always easy to navigate the website and find the books I want.
Too many trackers, and a pain going to cart after saving something fires later
They let me know asap a book wasn't available so I could get another one from a different seller.
Shipping is atrocious. It's double what I paid for in the books!
Finding what I want is easy. Being told a few days later it's not in stock is annoying. Sellers should keep their stock up-to-date.
Wish there were different shipping costs to choose from.
First time on this website. I was looking for only 1 book, but your site was easy enough to navigate and the used book prices cheap enough that I ended up with 6 on the same subject
Good selection of options for the books I was looking for. But no opportunity to include a message to the recipient, or in any way mark this as a gift.
I like the nice clean website graphics, ease of use, and super large selection. You'll definitely find what you're looking for. So many choices!
I love shopping with Alibris. I always get my books in good condition and very soon.
I always get the books in a timely manner.
I always enjoy shopping for books at Alibris.
I had a problem and it wouldn't accept my credit cards but I found out that my credit union thought it was fraud. I guess someone else had a problem with Alibris but I've never had a problem. I got it straightened out at the credit union and now I can order stuff from Alibris.
I have used Alibris for years. Always my first go to for books.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.