GreatBookPrices

I purchased a book from GreatBookPrices on the Abebooks platform. The book was described as a "hardcover". I received a soft cover. GreatBookPrices refused to refund the shipping costs payoff the book to be returned to them.

This company may trade under several names, including SuperBookDeals, GreatBookPrices, and FarCorner. Their customer service is atrocious and their shipping is unnecessarily and unacceptably slow.

Ordered through Abe.
They sent incorrect tracking information and didn't reply to queries (automated replies don't count).
Ordered 11 days ago and still not received.
Wish I'd checked the reviews before ordering.

All three arrived badly damaged because of poor packaging. Items were shipped in a Tyvek envelope without any padding, with the first arriving in a fully opened envelope, a torn dust jacket, and literal footprints on it. The second set of books were shipped in a single envelope with no padding so they banged against each other during shipping and were also damaged by outside elements after the envelope tore.

Don't use these sellers. Go literally anywhere else if you care about the materials you receive.

Hardback heavy book sent in unprotected packaging meaning that it was severely damaged on arrival. Customer support pedantic and officious. Seems like a policy to get you to accept a low percentage refund. Then if you send the heavy book back to them for a full refund, they won't refund the full cost of sending it. Avoid at all costs. Hours of wasted effort and additional stress.

I bought the spawn compendium volume 2 from this company and after a few days of receiving no tracking information I sent a message to the seller asking about it but never got a response, 15 days later I still have no response, no tracking info and definitely no book. It is weird because I ordered two books from them shortly after my first order with them and I got tracking info for them in a timely manner and also received those books not too long after ordering so I have know idea what their deal is but what kind of seller does not respond to their customers? These experiences with this seller leads me to believe they are either a scam or extremely unreliable, please do not order from them because you are taking a risk if you do.

Ordered through AbeBooks - which I have never had a problem with before. Slow comms, emails ignored. Fake Royal Mail tracking number was eventually provided. Patronising email eventually arrived in which delivery was promised by 3rd August. The post has been and there is still no book! Asked for a refund but was told I would have to wait. Appalling service. I will never knowingly buy from this shower again.

On abebooks I clicked "UK sellers only". Bought 2 books from this shower. Tracking 3 weeks later said one was in Illinois. Asked GreatBookPricesUK to confirm source of book and estimated delivery. 24 emails later I have never had an email that addressed my question. They auto-send you an email with no relevance to your question. 23 emails later I received two books, returned one, and got the refund, today. 7 weeks of unanswered emails. You send them a support question online: "I returned this book 2 weeks ago, here is the tracking proof of delivery, where is my refund?" and you get "We use a variety of carriers blah blah blah". Repeat endlessly. You never hear from a human. If you are crazy enough to ignore the reviews here, only buy using a credit card that will be obliged to refund you when things go irretrievably wrong.

Just saw a textbook advertised that goes for sale at around £140 RRP. "Greatbookprices" were selling this book for £260. This is a disservice to the community - quality science should not be unaffordable for people on lower incomes.

I searched many sites looking for a specific book, which also has a very slim "study guide" published by the same author. I ignored all the study guide listings and bought from this company based on price. It arrived and guess what, it is the "study guide". After I reported this, i expected a refund. Instead, they told me that the book was delivered and so closed the inquiry. Of course it was delivered. But it was not the book i ordered. Then they responded that, oh yes, the book they delivered was what i ordered based on the ISBN. WHO CHECKS THE ISBN when the title clearly states the book name and author? After several back and forths, after they told me I could return the book for a refund on my dime, i realized i was dealing with a scammer and went to check the reviews. Sure enough. I am not even going to return it after reading the reviews that said they never got the return. How can amazon and ABE deal with these people?

I give them a zero rating. I ordered a book from them and they sent me the wrong book,. Trying to get the right book has been time consuming and frustrating. I still have not received the book I paid for. They have no phone number and I will never buy from GBP's again.

I bought a book from them via Abe's Books Online and when I told them USPS delievered to the wrong house they basically told me to go fly a kite! I even said if you refund me the money I will re order that book and again they were so rude saying they sent the book too bad. What awful service I will never buy from here again!

Terrible customer service. Failure to respond to emails and fobbed me off with outdated, irrelevant automated replies. Supplied a tracking number that they claimed repeatedly was for Royal Mail, turned out to be Hermes who refuse to deliver to me so at that point I knew the book was never going to arrive. Over a month after my order date, and three requests for a refund later and having to involve Abe Books investigation team (who were amazing) I finally got a full refund.

No idea what kind of scam they're running but I suspect they take your money and hope that, if your book doesn't arrive, that you'll give up chasing a refund if they ignore you for long enough.

Absolutely nothing great about Great Book Prices UK. Just a great big con.

Unless you are willing to wait a MONTH for your book, spend a few extra dollars and buy elsewhere. Very shady practices. I asked for an update 2 weeks after ordering and they said "a few more days", then when I asked for them to cancel my order because I would rather order elsewhere, suddenly they had a tracking number for me. Then it still took 10 days after giving me that tracking number.

I ordered a book from a third party site that lists books for sale by GreatBookPrices.com, among other book sellers. My credit card was charged, and I informed the person to whom I was giving the book that it would be shipped directly to their address. The next day, I received notice that GreatBookPrices.com had issued me a refund because they had "accepted [my] order in error." What does that mean? I am a legitimate customer who made a legitimate purchase. If they are out of stock, do they plan to redo the transaction when their stock is replenished? If so, how long might that take? Naturally, there is no possible way to contact GreatBookPrices.com by phone, so I used the only available option - an online messaging widget - to send them an email. Their automated reply informed me that they'd reply within 24 hours, excluding weekends. I'm not holding my breath, and they have succeeded in sending me to a competitor for my purchase.

Trying to return an unsuitable book since mid December no communications from them whatsoever unbelievably bad avoid. Abe should never be using them, avoid at all costs.

I ordered 3 books on Abebooks and the seller was greatbookprices. The tracking info email was sent to me on January 2nd and I received the package today. Missing 2 books! And the one I got has a page at the beginning saying it is a placeholder file and if I receive this book it is an error and to contact the publisher. I can not do that considering I bought the book second hand. THEN I look farther in the book.and it's not even in English! I can't even read the book! I contacted customer support at abebooks. Hoping I get a refund so I can use the money to go repurchase those 3 books from somewhere else.

Dont buy from this company. They are dishonest. I once purchased a book said to be in new condition and what I received was an old book damaged all the way through. I never bothered on a return based on other reviewers feedback because it just was not worth the hassle to me. I never read or picked up that damaged book so all in all a waste of time spent searching, ordering, awaiting, waste of money and excitement to receive product... complete dissatisfaction!

Very slow delivery. I ordered a book 2 weeks ago and it has yet to arrive. It has been sitting in a delivery facility for 8 days without moving, according to the updates. I have usually received books from other used book dealers within a week. Will never use this dealer again.

They advertised a brand new book, and instead sent the Audio Book CDs. As a book collector, the CDs have zero value to me. Customer Service is a joke. Automated replies that don't answer my questions. Would never purchase from them again. Nor should you.