Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,708

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
789
value
8,708
shipping
8,698
quality
8,692
This company responds to reviews on average within 1 day
District of Columbia
1 review
0 helpful votes
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Easy!
December 16, 2022

Easy! I was easily able to find a good copy of the book I was looking for.

Date of experience: December 16, 2022
Massachusetts
2 reviews
0 helpful votes
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I'd like to be able to see estimated shipping earlier...
December 16, 2022
Updated review

I'd like to be able to see estimated shipping earlier in the process.

Date of experience: December 16, 2022

You cleared my cart (4 books) at login
June 17, 2022
Previous review

You cleared my cart (4 books) at login. NOT good.

Date of experience: May 18, 2022
Colorado
1 review
0 helpful votes
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Everything is so easy to find
December 16, 2022
Updated review

Everything is so easy to find. Ordering is simple. Payment already in place. Quick delivery. How could it be any better?

Date of experience: December 16, 2022

I'm spoiled ordering from Alibris!
September 23, 2022
Previous review

I'm spoiled ordering from Alibris!

Date of experience: September 23, 2022

So easy...
September 23, 2022
Previous review

So easy... thank you!

Date of experience: September 23, 2022

Thank you, Alibris!
September 14, 2022
Previous review

Thank you, Alibris! You make shopping so easy.

Date of experience: September 14, 2022

Love my selections!
January 25, 2022
Previous review

Love my selections!

Date of experience: January 25, 2022

Mostly good; shipping costs took me by surprise
January 25, 2022
Previous review

Mostly good; shipping costs took me by surprise.

Date of experience: January 25, 2022

I'm a regular customer, so logging in, finding the...
November 8, 2021
Previous review

I'm a regular customer, so logging in, finding the product, and ordering--piece of cake!

Date of experience: November 8, 2021

Alibris has items for which I've been searching a long...
September 20, 2021
Previous review

Alibris has items for which I've been searching a long time!

Date of experience: September 20, 2021

I've always had good experiences w/ Alibris!
May 14, 2021
Previous review

I've always had good experiences w/ Alibris!

Date of experience: May 14, 2021
Colorado
1 review
0 helpful votes
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The coupon code that you sent DID NOT WORK, advertising...
January 15, 2023
Updated review

The coupon code that you sent DID NOT WORK, advertising about free shipping deceiptive and you charged to much tax for my location

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2022

Easy site to navigate
December 7, 2021
Previous review

Easy site to navigate

Date of experience: December 7, 2021
California
1 review
0 helpful votes
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The shopping was pretty quick and easy with plenty of selection offered.

Date of experience: December 16, 2022
Texas
2 reviews
0 helpful votes
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My favorite site
December 16, 2022
Updated review

My favorite site. Low prices and there is never an issue finding a book.

Date of experience: December 16, 2022

End control of big corporations now imposing their...
April 3, 2022
Previous review

End control of big corporations now imposing their political agendas. Support local!

Date of experience: April 3, 2022

Alibris is my favorite site for books
December 30, 2021
Previous review

Alibris is my favorite site for books.

Date of experience: December 30, 2021

I love this website!
December 27, 2021
Previous review

I love this website!

Date of experience: December 27, 2021

This is my favorite website
January 29, 2021
Previous review

This is my favorite website. I hope you don't start censoring books, too.

Date of experience: January 29, 2021
California
3 reviews
0 helpful votes
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I have been purchasing books from Alibris for 20+ years and have never been disappointed. I have sent many of my students there as well.

Date of experience: December 15, 2022
Montana
1 review
0 helpful votes
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It's always quick and simple to find what I'm looking for. EZ check out and quick delivery. Solid!

Date of experience: December 15, 2022
California
1 review
0 helpful votes
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Was fine
December 15, 2022

Was fine. Only compliant of that it was hard to make the cart appear on my iPhone. The button is small an unresponsive

Date of experience: December 15, 2022
Virginia
1 review
0 helpful votes
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The experience was really great I shopped with ease and it was so relaxing.

Date of experience: December 15, 2022
Washington
1 review
0 helpful votes
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I would have appreciated an option to include a card...
December 15, 2022
Updated review

I would have appreciated an option to include a card or note plus gift wrapping for these 4 book orders.

Date of experience: December 15, 2022

This shipping address is a difficult one
June 13, 2022
Previous review

This shipping address is a difficult one. I was glad that Alibris included a source so close!

Date of experience: June 13, 2022
Tennessee
1 review
0 helpful votes
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I love Alibris!
December 15, 2022
Updated review

I love Alibris! There's no other choice for buying textbooks online, as far as I'm concerned.

Date of experience: December 15, 2022

Such a great selection, fantastic prices--it's silly...
January 7, 2022
Previous review

Such a great selection, fantastic prices--it's silly to shop anywhere else online for books!

Date of experience: January 7, 2022
Texas
1 review
0 helpful votes
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Book name was obviouos
December 15, 2022

Book name was obviouos. Prices were obvious. Payment was simple and straight forward.
Thank you.

Date of experience: December 15, 2022
Tennessee
1 review
0 helpful votes
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The price for the book was incredibly cheap and the site has no obtuse menus or pages that take too long to load.

Date of experience: December 15, 2022
Idaho
1 review
0 helpful votes
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Alibris totally disappointed by 'canceling' an order...
January 14, 2023
Updated review

Alibris totally disappointed by 'canceling' an order by email rather than checking with me to see if I wanted to make another book selection.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2022

I have always been pleased with my shopping experience...
December 15, 2022
Previous review

I have always been pleased with my shopping experience at Alibris. An awesome site and sight for lovers of books.

Date of experience: December 15, 2022
New York
1 review
0 helpful votes
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Canceled my item so I had to pay tax and shipping twice to order a replacement

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2022
Georgia
1 review
0 helpful votes
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I love Alibris!
December 15, 2022
Updated review

I love Alibris! I have never had an issues receiving anything I have ever ordered. I have used them for several years.

Date of experience: December 15, 2022

I love Alibris
November 12, 2022
Previous review

I love Alibris. I find great, sometimes difficult to find, books. I have used their services for years and I have never been disappointed. I recommend them whenever someone is looking for a book.

Date of experience: November 12, 2022
Minnesota
1 review
0 helpful votes
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I wish more information about the books was easily available - things like number of pages, edition, etc. It's not always easy to tell what I'm getting.

Date of experience: December 15, 2022
Florida
1 review
0 helpful votes
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Surprisingly easy & expedient ordering
December 15, 2022

Surprisingly easy & expedient ordering. Love that PayPal is an option!

Date of experience: December 15, 2022
Kentucky
1 review
0 helpful votes
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I've ordered many books through Alibris
December 15, 2022
Updated review

I've ordered many books through Alibris. The books get to me quickly and I'm very pleased with this company.

Date of experience: December 15, 2022

Quick and easy
August 24, 2022
Previous review

Quick and easy. I bought many books through Alibris and it has been a good experience.

Date of experience: August 24, 2022

Great prices and great selection
June 15, 2022
Previous review

Great prices and great selection.

Date of experience: June 15, 2022