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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Cumbersome I wanted to pay as a guest and it redirected me to my old and forgotten account.
Also I had problems decidding which book and found it hard to remove one from cart. Was trying to compare shipping costs.
A breeze, easy to use website. My favorite for ordering books!
Quick easy, well organized, the best prices and quality. Fairly fast shipping!
My 1st time experience shopping with Alibrs was quite easy and pleasant. Just hope shipment runs as swift abd easy as well :)
I like buying from this site. Please keep it easy to use.
I prefer Alibris because of excellent prices and depth of available choices. I have ordered from Alibris before and the transactions, from start to finish, is flawless.
It was easy to find the books I was looking for. The best part, they're coming from the same seller.
I found the books I was looking for at a good price
Quick and easy. Would prefer to have seen how I was being charged. (If I did, I didn't notice.)
Gauging the condition of things is fairly difficult, but to be fair, how much time can a seller spend establishing the condition of an item.
Awesome shopping experience with great prices&fast shipping!
OK, but disappointed that the order takes so long to arrive.
You usually ship quickly. And you usually have the book I want!
Books were available and getting thru the site was simple. Check out quick and easy.
I have been very happy with all the books I have ordered from Alibris!
I love that I can find used books in great condition at Alibris!
Using Alibris' website was user-friendly and easy to maneuver. The prices can't be beat for used books!
Easy to find what I was looking for; and easy to check out.
Easy to find what I was looking for. Easy to make my purchase.
Super easy...love being able to find out of print materials!
I'd like to be able to see estimated shipping earlier in the process.
You cleared my cart (4 books) at login. NOT good.
Everything is so easy to find. Ordering is simple. Payment already in place. Quick delivery. How could it be any better?
I'm spoiled ordering from Alibris!
Mostly good; shipping costs took me by surprise.
I'm a regular customer, so logging in, finding the product, and ordering--piece of cake!
Alibris has items for which I've been searching a long time!
I've always had good experiences w/ Alibris!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.