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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
I love shopping with Alibris. I always get my books in good condition and very soon.
I always get the books in a timely manner.
I always enjoy shopping for books at Alibris.
I had a problem and it wouldn't accept my credit cards but I found out that my credit union thought it was fraud. I guess someone else had a problem with Alibris but I've never had a problem. I got it straightened out at the credit union and now I can order stuff from Alibris.
I have used Alibris for years. Always my first go to for books.
A very easy site to use & checkout on. I would recommend it whole heartedly.
I searched to see whether the books I was interested in were available anywhere in your network. They were, so I carefully chose which edition and condition I wanted and put them into my cart. Your site reminded me to login, so I did (after a password reset) and everything in my cart had vanished!
I went back and searched again, and put items into my cart again. The site offered a change on two choices in order to consolidate and to save money. I agreed, and then once I clicked on "submit order", it said something had changed. I had to go back and look through the list to find that one of the books that had been consolidated was now unavailable. There was no easy link to go back to my search, so I had to begin again and choose another copy of that book.
No other suggestions for consolidating or reducing costs were made. The order was placed -- but at the last minute the time until item shipped had increased by 2-3 days on 2 of the books.
You post free shipping icons on three different books. In checkout they all had shipping charges.
Found what I needed... Hopefully, it's as described!
Great variety of book options at reasonable prices.
Alibris is always easy and usually very good in having old books.
What's this with IL tax? You are not located in IL. Why should I have to pay IL sales tax to a bookseller out-of-state?
Pain to go through different shipping and payment addresses
Great selection, great filtering options. Had to type in new card three times - minor, but my only complaint.
Offering books for such a good price digitally is a great alternative to a paperback.
Happy to find this service. Very easy to find books I am looking for.
So far, all my shopping experiences here have been positive. Quickly found books, with good prices and decent shipping.
Easy to use. Search results were all relevant to my interest, compared to that of other sites. Great selection. Good prices and shipping times.
The online shopping is great. My issue is with the shipping, both from Alibirs and independent sellers; people have gotten lazy and no care is made to properly wrap books. I have received brand new books, from Alibris, that come dinged and banged up because they were just slipped into a package without any wrapping. Please fix this!
I've been an Alibris customer for over 10 years. Overall, I have had a good experience, but there are a few things that keep me from giving 5 stars.
Some sellers don't do a good job of protecting the books before they are placed in the shipping envelope/box, and this causes them to arrive banged up and dented. This is especially infuriating when it's a new book. I think Alibris should insist to its sellers that they do better or they cannot sell on here.
On my last order, books that I purchased straight from Alibris, not from a third seller, arrived several days after the USPS tracking said they had been delivered. It was probably not Alibris' fault, but it's happened twice now. If this continues to happen, I will take my business elsewhere.
Please fix!
I love shopping with alibris, it would be helpful to show shipping prices before just the checkout section
Love how easy it is to buy good books
The shipping cost are enormous, which hinders my purchases!
Updates of information took too long!
User friendly, found exactly what I was looking for
Gives me the best prices and coupons to save even more
Initially I had trouble with the red order button; I had to press it about a dozen times before I could purchase an item. I don't know if the problem was on my end or yours. But other than that the purchase went smoothly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members