Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,718

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
789
value
8,710
shipping
8,700
quality
8,694
This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
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Gives me the best prices and coupons to save even more

Date of experience: December 14, 2022
Washington
1 review
0 helpful votes
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Initially I had trouble with the red order button;...
December 14, 2022
Updated review

Initially I had trouble with the red order button; I had to press it about a dozen times before I could purchase an item. I don't know if the problem was on my end or yours. But other than that the purchase went smoothly.

Date of experience: December 14, 2022

It has been very good
October 4, 2021
Previous review

It has been very good.

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
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After accepting my order (a gift sent to someone else) Alibris cancelled the order stating someone else had earlier placed the book into their cart. I was on my own to do the search and fill out the shipping and billing info., etc. Trouble, trouble, trouble. Not happy at all.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2022
Oklahoma
1 review
0 helpful votes
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I always find what I want at a fair price... Thanks!

Date of experience: December 14, 2022
Maine
1 review
0 helpful votes
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Easy site to navigate, Good information on selections. Checkout is a cinch.

Date of experience: December 14, 2022
Illinois
1 review
0 helpful votes
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Simple, quick, and easy
December 13, 2022

Simple, quick, and easy. As "stock" as this answer sounds, I am really impressed with how smooth everything went through.

Date of experience: December 13, 2022
Missouri
1 review
0 helpful votes
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Quick, easy!
December 13, 2022

Quick, easy! Best price on a specific book I wanted...by Christmas!

Date of experience: December 13, 2022
Texas
1 review
0 helpful votes
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Easy to find the book i wanted and choice of used or new was great.

Date of experience: December 13, 2022
Massachusetts
1 review
0 helpful votes
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It's very rare that you don't have what I'm looking...
December 13, 2022
Updated review

It's very rare that you don't have what I'm looking for.

Date of experience: December 13, 2022

Very seldom have I come up empty using Alibris
May 25, 2022
Previous review

Very seldom have I come up empty using Alibris.

Date of experience: May 25, 2022

Easy
February 4, 2021
Previous review

Easy

Date of experience: February 4, 2021
Texas
1 review
0 helpful votes
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You gave me a code to save 5.00 but you wouldn't let me put the code when I made a purchase so I in fact didn't save the 5.00.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2022
California
2 reviews
0 helpful votes
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I love that i can almost always find the book I am...
December 13, 2022
Updated review

I love that i can almost always find the book I am seeking here at Alibris!

Date of experience: December 13, 2022

Easy to find what I want, thrilled to see a brand new...
October 12, 2021
Previous review

Easy to find what I want, thrilled to see a brand new book just published today is already here and available from Alibris!

Date of experience: October 12, 2021
South Carolina
1 review
0 helpful votes
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Wish we could look inside the book or see table of contents

Date of experience: December 13, 2022
Minnesota
1 review
0 helpful votes
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Just fine-looked up title and a good selection of choices.

Date of experience: December 13, 2022
Colorado
1 review
0 helpful votes
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No tricks great selection of inventory and good prices!

Date of experience: December 13, 2022
Canada
2 reviews
0 helpful votes
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You had the book I was having a hard time finding, ordering was easy and the price was reasonable, what's not to like?

Date of experience: December 13, 2022
Oregon
1 review
0 helpful votes
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Amazon had a used copy doe $115
December 13, 2022

Amazon had a used copy doe $115. I found it here for $17.00 so I can afford it. Thank you book finder

Date of experience: December 13, 2022
New Jersey
1 review
0 helpful votes
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Alibris always has what I'm looking for at a price I'm happy to pay. The "best deal" feature is nice, and the coupons help reduce costs.

Date of experience: December 13, 2022
Wisconsin
1 review
0 helpful votes
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Quick easy
December 13, 2022
Updated review

Quick easy. I've had 2 orders that did not show up alibris refunded my money no questions asked. Great online company

Date of experience: December 13, 2022

I have had 2 or 3 books come to my house that were...
November 5, 2021
Previous review

I have had 2 or 3 books come to my house that were wrong and all 3 times they have refunded my order or sent me the right books.

Date of experience: November 5, 2021

Great site the book sellers always respond back if...
March 4, 2021
Previous review

Great site the book sellers always respond back if there are issues.

Date of experience: March 3, 2021
Texas
2 reviews
0 helpful votes
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Have always loved shopping at Alibris!
December 13, 2022

Have always loved shopping at Alibris! When children were in college, Alibris was THE go-to place for textbooks! Quite reasonable pricing.

Date of experience: December 13, 2022
California
1 review
0 helpful votes
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I been ordering books from Alibris and have found the books be of good quality. Also, they are less price than buying them brand new.

Date of experience: December 13, 2022