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Alibaba

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Canada
1 review
6 helpful votes
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Scammers - Trade Assurance is a Lie
January 21, 2022

I have purchased hundreds of thousands of dollars in products over the years through Alibaba's platform. Recently had a supplier send me a completely defective, different product then what i had ordered. I have all the products ready to ship back to be compensate. Provided Alibaba with an insane amount of proof that the product was not what i ordered, and they still did not credit me. I am at a loss for $15,000 with stock i will never be able to move.

Date of experience: January 21, 2022
Argentina
1 review
0 helpful votes
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LEF ARGENTINA SA
July 31, 2021

We trust in Hippo our registered brand of products without having done business previously, we discovered a very reliable supplier, exceeded all expectations, very professional and excellent quality and price.
The delivered product maintained all the qualities that we negotiate.
15 days after the cargo arrives, we repeat the order and now we are interested in expanding the portfolio they have.
I recommend Hippo, I congratulate the attention received.

Date of experience: July 29, 2021
California
3 reviews
11 helpful votes
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We cancelled our membership on this site as a result of high pressure continued sell practices (see enclosed images) We dont like to be threatened in such cheap and non-sophisticated way. Also lots of fraudulent, supposedly Alibaba "customer service reps" and because there is no benefit for company such us spending money showcasing as the prospects are all grabbed by tens of thousands of Chinese/Asian corporations and you never know if the distribution was fair, who are you really dealing with and products are all going in one direction that is - out of China

Date of experience: February 22, 2016
Sweden
1 review
0 helpful votes
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If you know how to navigate the site and understand how business is done in China you will find Alibaba to be a great service. I really haven't had a bad experience yet. Maybe it's because I've been to China and done actual business and understand the cultural difference.

There are still a lot of issues that need to be fixed when it comes to user experience, but all in all I am super satisfied thus far.

Date of experience: September 23, 2020
North Carolina
1 review
3 helpful votes
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Great Service and Products
June 29, 2021

This is our first time ordering a product from Alibaba and we must say it won't be our last. They are great to work with and very reliable and trustworthy. We definitely recommend ordering from this company - you won't regret it! Rick Su was our support person when ordering. He went the extra mile in helping us with our order and fulfilled it quickly to 100% satisfaction. Shipping time and delivery were exceptional! This customer is very happy and satisfied with our order!

Date of experience: June 28, 2021
Michigan
1 review
0 helpful votes
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Great website!
November 20, 2019

This is a great website to find Trade and manufacturing companies. I was a little nervous at first but with the ability to find companies who work with Trade Assurance and who are also verified suppliers, it helped sway my fears and try this route out. I just recently placed and received an order for two products with my company logo engraved on them, and they turned out great and were shipped in the time frame I was given. I had an easy time communicating with the company I worked with as well. I highly recommend this site.

Date of experience: November 18, 2019
Australia
1 review
0 helpful votes
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Robbing off
October 4, 2022

Robbing off you can have evidence no problem you can wasting your time your breath your stress your whole nerve and you can not get your money back because that what they all about just take your money

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+2
Date of experience: October 4, 2022
Colorado
1 review
1 helpful vote
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First time buyer experience
May 14, 2019

Alibaba.com knocked it out of the park. I am extremely satisfied with my entire experience. I had reservations at first, but am glad I tried this excellent company. I will do my buying here from now on, and I highly recommend anyone else do the same. Service, price, safety, and speed... I am a very happy customer.

Date of experience: May 13, 2019
GB
1 review
0 helpful votes
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Alibaba provided rapid responses to my ITT and had a useful chat facility within the site. Was able to rapidly select the best supplier and track my delivery on the site, knowing that if dispatch was delayed or item was imperfect on arrival that compensation would be provided. Site fee for this insurance was $82 on $3400 deal so 2.5%. Exchange rate seemed reasonable.

Date of experience: August 21, 2023
Philippines
1 review
0 helpful votes
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Affordable Elegance
May 8, 2021

As long as you know your way around Alibaba, you'll find yourself trustworthy suppliers who would accommodate you and keep in touch with you for your purchases. The jewelry I bought from this site is stunning yet affordable. Simple and elegant. There really is beauty in simplicity. Try Alibaba today and jump-start your business.

+4
Date of experience: May 8, 2021
RU
7 reviews
0 helpful votes
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Positiveeeee
March 24, 2024

I have been using Alibaba for my business sourcing needs for several years now and I am always impressed with the wide range of products available and the quality of service provided by the suppliers. The platform is easy to use and navigate, making it simple to find exactly what I need. The prices are competitive and the shipping options are convenient. Overall, I highly recommend Alibaba to anyone looking for reliable and efficient sourcing solutions.

Date of experience: March 24, 2024
Florida
1 review
0 helpful votes
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The site is good in regards to finding suppliers. However, the charges for oversees and the products are outrages. Some times you can find the same items in other sites as Wish way shipper and same quality. I hope Alibaba take protecting buyers to a further steps and research the market.

Date of experience: October 19, 2020
Louisiana
1 review
0 helpful votes
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The company is very professional, helpful, and understanding. Sunny went above and beyond. Although I have buying experience, I had not purchased with this company but they helped as much as the could and kept me updated on tracking. The shipping was also pretty fast.

Date of experience: May 31, 2020
California
1 review
0 helpful votes
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A fantastic site that can deliver where no other supplier can. We are always easily able to source exactly what we need and work with different companies to ensure the best product is delivered, at the best price.

Date of experience: April 9, 2020
Ohio
1 review
0 helpful votes
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Sample Order
December 23, 2020

The sample protective cases I ordered were delivered quickly and were in good condition. Alibaba's site made it very easy to connect with the supplier and allowed for an easy communication channel between us.

Date of experience: December 22, 2020
Florida
1 review
3 helpful votes
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Refund process
November 12, 2022

That platform is the worst platform I've ever dealt with! They support sellers and allow them to steal customers money! I ordered a product for almost $500 from one of their sellers and I never received the package! When I applied for refund they mediated the dispute and after a long dispute they finally agreed to refund me $130 with no other choice than accepted it or lose my entire money and close definitely the dispute!

Date of experience: November 12, 2022
California
2 reviews
0 helpful votes
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Exceptional service
December 3, 2020

I have never been so pleased with a transaction in China. This was my very first experience and I was not disappointed. I highly recommend the seller and those who were responsible for shipping my order to me.

Date of experience: December 2, 2020
Belgium
1 review
0 helpful votes
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Great service
April 16, 2024

The samples arrived in a very good condition, the quality of products are amazing and Frank its a ver good seller, its very kind and helpfull. I really hope that we can do business partnership on future! Thanks

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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I worked with Jack through the design ideas and revisions for several days. Super friendly and helpful to make sure the samples were up to my standards. Very happy with the end result of my jerseys. I received them faster than I thought. Would definitely order again!

Date of experience: January 22, 2024
India
3 reviews
1 helpful vote
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Very unprofessional service, horrible customer support, company send faulty screen then ask client for repairing cost. We're sharing our experience and reporting the true facts. Please don't buy from this company.

Date of experience: September 7, 2015
Jeff W. Alibaba Rep
over a year old

Dear Suman,

This is Echo from Alibaba International Customer Service Team. I am sorry to learn that you are not satisfied with the products the supplier sent you and please allow me to assist you.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm?spm, and then our professional dispute team will investigate the case for you.
Also, we have an online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out smoothly.

Regards,
Echo
Alibaba International Customer Service Team

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
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Instant Feedback

204 reviews
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