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Alibaba

How would you rate Alibaba?
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Canada
1 review
0 helpful votes
Follow Naomi W.
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Kind of New Trend Technology
March 23, 2023

This website is as today with more than 2 million daily user, for any commercial trades you are able to source from alibaba. Usually their sales representative are responsive to any questions. I would say they are also easy to communicate with. I would recommend this because of its reliable, fast service and variety of products.

Date of experience: March 22, 2023
Kenya
1 review
1 helpful vote
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Many options
March 18, 2022

Alibaba gives so many options. This makes it a bit difficult find your way through the jungle for an elderly person like me. To have different models numbered and have a short description would make it easier. Otherwise it was a good experience with Alibaba. Thank you for your reliable and prompt service.

Date of experience: March 18, 2022
Iowa
1 review
0 helpful votes
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Super to deal with. Highly recommended.
July 11, 2019

Had some issues with delivery being misplaced and then stolen. Everyone worked with me to have a fast resolution. I have my product and love it. The only problem I had was with the delivery driver for UPS. The driver apologized and tried to recover my item. I ended up recovering it myself and everyone has been notified and is happy! I was reassured and felt protected at all times. I'm kind of glad this happened because problems like this bring out true business professionalism or not. I'm looking forward to doing much more business. The people and product are exceptionally fantastic!

Date of experience: July 11, 2019
Tennessee
1 review
33 helpful votes
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Alibaba.com return policy is Totally bogus and worthless. They wanted proof and evidence in which I supplied 100% thru there sites messages between me and the seller with pictures of concerns that I would be getting the correct item, after receiving a item completely different. Alibaba.com would not back it up and closed the case with A Sorry. Now out $300.00 and worthless pieces of junk.

Date of experience: February 8, 2021
Australia
1 review
0 helpful votes
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Entrepreneur Enabled
August 1, 2021

I cannot express how easy Alibaba has made it for me to start a retail business. Young people have the digital literacy, creativity and initiative to easily participate in the ecommerce environment and this website enables us to do just that. As a university tutor I am constantly recommending alibaba as a central technology to bring creative business initiatives to life in a cost effective manner.

Date of experience: July 30, 2021
South Carolina
1 review
0 helpful votes
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Casual attire
August 28, 2021

I have been on Alibaba looking into clothing and so far my experience is wonderful. I would say make sure to look at the size charts and from there you will find everything that you can think of. My orders came on time and I'm loving the quality. Working on a new order now, and excited to look into more styles.

Date of experience: August 28, 2021
Texas
1 review
0 helpful votes
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A great opportunity for all those people who start their small businesses, with a guarantee and customer protection, offers a wide variety of vendors, manufacturers and products with great customer service.

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Date of experience: July 2, 2023
New York
1 review
0 helpful votes
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Awesome platform
February 26, 2024

Alibaba has been a great source for products we were paying 4 times the price for in the states! Our profit margins have went up substantially! Verifying a vendor is also a nice thing to see which gives me more confidence in the supplier as well! Highly Recommend!

Date of experience: February 25, 2024
New York
1 review
0 helpful votes
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I placed many orders on AliBaba for clients of mine, and Ali Baba kept on denying perfectly legit cards for " security purposes." Im currently talking with customer service for several days already and it seems like I won't be able to complete my orders at all.

Date of experience: April 4, 2024
GB
1 review
0 helpful votes
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I am a new user of Alibaba and I am very happy and reassured that all possible avenues of worries have been considered and an appropriate solution put in place.
Made life much easier working through this user friendly website. Keep it up

Date of experience: April 16, 2020
Spain
1 review
0 helpful votes
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I have a dispute with a seller who has sent me the products in poor condition and things that I have paid are missing, so far the commercial guarantee has been useless, they support the sellers, even showing them that the seller has not done things well, I'm quite disappointed, part of the product to throw away and no money, and the vendor on top laughing at me, thank you

Date of experience: September 17, 2020
India
3 reviews
2 helpful votes
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I've had great experiences with Alibaba. I've ordered over 100 items from them and everything has always functioned perfectly. Unfortunately, the costs have gotten much higher recently.

Date of experience: July 5, 2024
Armenia
1 review
1 helpful vote
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Customer service Alibaba
June 29, 2021

For my money, I received garbage in the literal sense of the word Despite my complaints about Alibaba support services, Alibaba refused to return my money. And 2 case seller send to another country, I complained that the product was sent to another country, I wanted to get my money back because I didn't receive my item, or let him correct his mistake. Alibaba customer service did not help me. I paid 2 times more to bring my country from another country. Never do business with this Shipping Company this is a Ukrainian company they cheat customers. They give a very cheaper price for transportation Well then they charge you 10 times more money.to return the goods

Date of experience: June 29, 2021
Michigan
1 review
1 helpful vote
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She the Truth
April 1, 2022

This seller knows how to communicate with buyers as myself she even has a sense of humor as well and is well engaged with your concerns as well as any questions or concerns. I am actually ordering from her again awaiting my second order! She updates you if there is a problem and assure you that your package is coming My sample arrived earlier than what I expected. As a New Business Owner this is the kind of asset I will appreciate from a supplier.

Date of experience: April 1, 2022
GB
1 review
0 helpful votes
Follow Teodoro M.
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Alibaba is a very professional website, and they are the best in marketing any product you can even imagine!

Alibaba is the perfect platform to buy any product you need, at a very competitive price; Although you need to do some in-depth research if you want to find a very professional and specialised seller in the industry that you are most interested.

I found excellent sellers that have been working in industries I am most interested in many many years, which makes them credible, professional and high-quality products.

It has its challenges, of course!

Long waiting for shipping, for example, unless using e-packet service or buy big quantity order where is very fast (within a week).

But for the competitive price that you find, especially if you just buy one or two things, I would be happy anyway to wait for a bit before receiving the product.

Excellent! I highly recommend Alibaba, and I will keep working with you!

All the best of luck, cheers!

Date of experience: June 27, 2020
Australia
2 reviews
0 helpful votes
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Great
September 26, 2023

Great, helpful and interesting as Alibaba contributed to help breathe life into our loyal customers. They have shaped some of what it is today and life is so much healthier because of this company and they are the best in the world big love from aus.

Date of experience: October 26, 2021
Zimbabwe
1 review
0 helpful votes
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Purchase needs to be done well ahead of time to allow possible unforeseen delays without a heartbreak. There is a need to carefully select the best-desired product before purchase to avoid disappointments. Understanding the process from trusted friends or relatives who have experience helps to reduce anxiety and prepares you ahead of events or stages.

Date of experience: July 26, 2020
Philippines
1 review
1 helpful vote
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The product is very excellent in quality, complete in package when we received, on time shipment/delivery amidst of the lock down here on our country. Very helpful and professional Sales Staff, she will always updating you about the product from their Warehouse up to the delivery in your place.

Date of experience: August 15, 2020
Australia
1 review
8 helpful votes
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I have bought many times from Alibaba. They have a wide range of suppliers and products. As with any purchase, do your homework first. Check reviews. Choose verified and gold suppliers for the best experience when you are new. This is not ebay, but they have plenty of safeguards to help you have a good experience. Number one is research, research, research. Check everything before committing to buy. Get samples first to check quality. Then you will have a better experience. I like Alibaba.

Date of experience: June 18, 2020
New York
1 review
0 helpful votes
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Ivy-Spectacular!
October 23, 2019

At first I was nervous because it stated that it would be shipped 30 days after receiving payment! I am so thankful that they did not do that and it arrived early and each piece is beautiful and damaged FREE! I can't wait to give them out as gifts!

Date of experience: October 23, 2019

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
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