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Alibaba

How would you rate Alibaba?
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Nevada
1 review
1 helpful vote
Follow Dre N.
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Excellent quality and attention to detail. They designed a dual sided logo branded ball marker. Magnetic clip mount was also very nice. Sandy, made suggestions to the placement and size of my logo, which lead to an outstanding overall result. Thank you, I plan to be a repeat customer and will refer other companies to you.

Date of experience: August 6, 2020
KR
1 review
0 helpful votes
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A place full of opportunities Alibaba.
June 19, 2019

The deal was the biggest trade deal ever made through Alibaba. I personally ordered small items, but they grew larger and eventually developed into a big deal that even went on a business trip to China.
Now, we are not only importing products from China, but also considering how our company can make inroads into the world through Alibaba.

+1
Date of experience: June 19, 2019
Texas
1 review
12 helpful votes
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Will never purchase again. Purchased the Sterling Silver Ring, Vampire Diaries Inspired Ring, Lapis Lazuli Gemstone. Photo on site shows a substantial ring of decent size. What a received was nowhere close. There photo is so magnified - this company is a joke. The band is only as thick as a quarter. Also, I was not able to write a review on their site. Another clue to stay away. Wish I had read the reviews before I wasted my money.

Date of experience: July 14, 2016
Jeff W. Alibaba Rep
over a year old

Hi Abby, we are sorry to hear that you met with trade dispute on Alibaba.com.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
We will do our best to assist you accordingly.

Australia
1 review
9 helpful votes
Follow MINH L.
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Products arrived well packed. However i had a few return/refund requests due to VGA not aligned, products worked only 1 day after that turned dead. I opened all the remaining packages and see it myself, most of them VGA ports are not aligned.

Not Happy with the product quality.

Date of experience: August 23, 2020
GB
1 review
0 helpful votes
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Excellent all round
June 26, 2020

Alibaba just keeps getting better. I love the fact that you can research your suppliers and there are videos explaining what the supplier does. It's really good and well thought through. I would definitely use Alibaba again.

Date of experience: June 26, 2020
Michigan
1 review
0 helpful votes
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LED Drawstring Bag Order
October 15, 2019

I am very pleased with my LED drawstring bag order. The bags were customized with a logo and the LEDs are really cool. These will help us keep track of and illuminate 100 attendees at a large conference we will be attending. The Trade Assurance made the ordering process simple and easy.

Date of experience: October 15, 2019
Texas
1 review
4 helpful votes
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Nothing but headaches
January 15, 2024

The machine we ordered came damaged, we did everything we would have if dealing with a US company, taking pics and videos,etc but Alibaba keeps stringing us out with further documentation now we are close to 3 months out with no resolution, a broken crappy machine taking up space in our warehouse. This is the 1st and last order our firm with do with Alibaba. I'm learning what I should have known - there is a reason they are cheap. I would advise staying away from Alibaba.

Date of experience: January 15, 2024
Florida
1 review
0 helpful votes
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The patience, service, and technical drawing were outstanding, with a fast and speedy design delivered timely. It arrived 1 day earlier than expected! I highly recommend this seller.

Date of experience: June 6, 2024
Australia
1 review
0 helpful votes
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High quality
August 18, 2020

Perfect work, friendly staff, quick response to the inquiries. This is first time to order pouches and i do not know the exact sizes but the customer service was so patient with me and was helpful understanding my need. Thank you.

Date of experience: August 18, 2020
Florida
1 review
2 helpful votes
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New at using Alibaba
April 11, 2023

With being new I had many apprehensions about ordering. How the process has been simple and better than expected. I kick myself for not doing this earlier. I even received a call to remind me to check my resale information. They were not asking for my personal information just a reminder to go to the site and review. Excellent customer service and easy to work with companies. I have made a few orders from different companies and look forward to reordering and finding new possibilities.

+1
Date of experience: April 10, 2023
France
1 review
0 helpful votes
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Perfect
March 29, 2024

I live in France. I am happy to have worked with Estella. She is competent, fair, professional, efficient, respectful and trustworthy.
I was very afraid of ordering from China and having a problem with transport. Estella convinced me and I don't regret it.
She took care of everything, including customs clearance in France and payment of all taxes (and even payment of French VAT).
I had no problems, no steps to take, everything went smoothly.
When I order from China again, Estella will always be my freight order, as I now have great confidence in her based on my experience.
Thank you for your attentiveness, your help and your availability. You are a fair person and I would recommend you to anyone I know. See you soon

Date of experience: March 29, 2024
Australia
1 review
0 helpful votes
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Apparel Sample purchases
December 14, 2020

Product quality was very good once you do your homework in sourcing quality products. I am very pleased with Alibaba's way of doing business as it gives the buyer confidence is placing orders by providing the buyer with shipping and product quality protection and offering dispute resolution opportunities should they arise.

Date of experience: December 14, 2020
Australia
1 review
0 helpful votes
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My experience with this supplier was great. Their service was great, they gave me options which were reasonable, price was very good, quality of doors are beautiful and i will be their permanent customer from now on. Thankyou Emma for providing this fantastic service and look forward to talk to you again very soon.

Date of experience: July 29, 2020
New York
1 review
0 helpful votes
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Our experience so far has been great. Not all manufacturers are at the same level of professionalism and experience yet there are many to find on alibaba.com. We found a great one and from the beginning they have been professional, communicative, patient, dedicated, and kind. I highly recommend this manufacturer, they are amazing creators~!

Date of experience: October 19, 2020
CD
1 review
1 helpful vote
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Alibaba, from my point of view, is the best platform in this world which is helping users to start an e-commerce business. The system of payment is really safe, and in case of issues, you'll get the best assistance and your case will be resolve in the good way. I have already recommended this website in my country to more than 1000 people. Alibaba is my best and only platform I'm using for my own business. I met good persons with whom I'm collaborating for more than 5 yeas now

Date of experience: April 8, 2024
Canada
1 review
9 helpful votes
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Ordered a replacement cell phone screen. Was sent a broken screen. The packaging was terrible. I had to pay for return shipping. Seller said he didn't get it back, and after 6 months "dispute process" they gave the seller the money.

I had pictures, proof, everything. Doesn't matter. They're there to rip you off.

Date of experience: April 9, 2015
Brazil
2 reviews
0 helpful votes
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Best Marketplace
May 13, 2024

Alibaba is truly an innovative marketplace that has revolutionized e-commerce on a global scale. With its wide range of products, seamless shopping experience, and reliable sellers, Alibaba has set a high standard for online shopping platforms. It continues to connect businesses and consumers in a way that is both efficient and convenient. Cheers to Alibaba for creating a marketplace that is both impactful and inspiring.

Date of experience: May 12, 2024
Thailand
1 review
1 helpful vote
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Solar power inverter 5kva off grid no battery
August 22, 2019

I gave 5 stars in the delivery very quickly. It took 7 days to send, including the whole trip until I arrived at the house where I was at the doorstep in Thailand.
The service answers very well. I ordered from Thailand When talking in English I use google translate. Can communicate with each other

There will probably be a chance to buy products from Alibaba again, because it includes tax and shipping costs and is cheaper than buying from other dollars.

I ordered from Thailand

Date of experience: August 22, 2019
New York
1 review
0 helpful votes
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The best sources for quality products, at affordable prices online! Before discovering Alibaba, we tried other places, where we experienced disappointments.
But once we started using Alibaba, everything is always right!

Date of experience: January 6, 2020
Norway
1 review
0 helpful votes
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I have invested in electronics for many years, trying all the portals, eBay, bang good, aliexpress and so on... Using Alibaba is the perfect solution for me (and the seller), here you get full security on your investment and you can relax and know that things will work. My recommendation to you as a customer is to take your time and read about the company, check that they use the "Trade Assurance" here on Alibaba, if possible use the company chat, mail, phone to talk to them before putting your orders, I have learned that they often have a wast knowledge about there products and in the field they are working. I have more than once ended up getting better deals than my own planning would have given me.

+2
Date of experience: June 3, 2020

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
This company does not typically respond to reviews

Instant Feedback

204 reviews
+1998