Very unprofessional service, horrible customer support, company send faulty screen then ask client for repairing cost. We're sharing our experience and reporting the true facts. Please don't buy from this company.
Swift and painless, so totally not what one expects but easily get used to. Ships faster than my domestic and other european countries do on average.
That from china together with the trade assurances is more than enough for me
Very easy to use online interface. Great functionality, excellent option for businesses. We've recently made our first 3 orders, and all of them have been a success. We'll continue to grow our business with Alibaba, thank you!
I am a 1st time buyer on Alibaba and was very skeptical about purchasing products. I bought from 2 different companies and have been happy with my experience so far. Looking forward to doing more business through them.
Great customer service. Fast response times even with the time difference (China & U.S.). Quality product. Truly blown away by how wonderful Y&R (Yuki) has been to deal with. Will be a loyal customer.
NOTE: Photo provided shows U.S. dollar for size reference only.
Just bought engraver, paid through escrow. Paid duty&vat. Received machine, not working, damaged pressure dial, handpiece got pliers marks. Looks like second hand. Seller didi`nt accept it, open dispute, useless.So, spend $ 493 +£56.It looks alibaba works only for sellers.
They hd e pay 707.22 usd to a Grace yao in Qingdao for 100% remy hair. The hair started to shed and swell and tangle once washed. Could not receive an exchange or refund. They say hit confirm order button if received and satisfied. How am i to get hairdressers appointment, attach hair wash it and write review before 5 days? Please do not buy anything fro them. You cant get your money back. Called california office wendy quite trite and rude. My escrow fee gone.
Very happy shopper, great choice of suppliers. Quick response, language is no problem here! Its a Great safe, secure way to source many companies.
Last week I ordered some samples within 7 days it was on my doorstep!
Quick and easy transactions! Would like to build a business relationship with this company! There were no difficulties with our purchase. Products was exactly what we needed. Good, Competitive Pricing!
Not only with this order, but my overall experience with Alibaba has been great. Transactions go smooth and hassle free. When there was a problem in one situation, Alibaba provided full refund after investigation. Very helpful for businesses.
I have just loved the way Alibaba handles everything. Even those who tried to discourage me to do business online now feel encouraged after they saw my package. I look forward for more businesses on this same site.
Very precise.
Design with 2 split pieces to lock the shaft axle by 2 screws.
Commonly used for guiding, spacing, stopping, mounting, and component alignment.
Application for: semiconductor manufacturing equipment, Printed circuit board IC assembly equipment, medical device, machine, accurate measuring instrument, linear slide unit.
Luna provided expert help in my custom designed item. Samples were quickly shipped to Australia and I will now be placing a large order with her company.
An excellent experience from a very professional supplier.
So far brilliant app to be buying from and i will always buy quality and nice goods from. Value for money is assured for those who are scared of doing business with alibaba. Com. If u don't understand anything contact the help center thank you.
A wide variety of options available. Communication gap can be tedious depending on your time zone but as long as you are getting a response and persevere, it will happen. Also, make sure they have trade insurance as its great safety net. Overall very happy.
First impressions are great, nice streamlined system so far. Dealing with different sellers was professional and I received timely responses to my questions even though my initial orders were not that large.
Alibaba have truly helped me expand my business
You do have to seperate the not so good products from the best. Samples i feel are always needed first before any commitment on large orders.
Many thanks
Nathan
Experience was very positive. I went with Alibaba instead of directly because the Trade Assurance option. Always good to have a company like Alibaba on your side when exploring unchartered waters. Thank you Alibaba.
Found excellent suppliers here on Alibaba who have delivered time and again the goods I need. Find a supplier that's been on the website for several years and that will give u an indication as to whether or not they are reliable.
Ordered a Gopro Hero 5 alloy casing from Ju-Bo's Town on Alibaba. They asked to be paid direct by Paypal which I did. They sent the wrong item, nothing like the one they advertised.
I advised the seller of this... nothing. I have mailed multiple times... Nothing, Nil, Nada Zilch, simply no response, 2 months later I have given up. Alibaba wont do anything, their customer service live chat is total shat, they don't understand basic English, and just keep repeating 'they are there to help'
I will never again buy from this scam site, with their scam sellers, Ebay all day for me.
Stuart
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.
Dear Suman,
This is Echo from Alibaba International Customer Service Team. I am sorry to learn that you are not satisfied with the products the supplier sent you and please allow me to assist you.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm?spm, and then our professional dispute team will investigate the case for you.
Also, we have an online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out smoothly.
Regards,
Echo
Alibaba International Customer Service Team