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Alibaba

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India
3 reviews
1 helpful vote
Follow Suman D.
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Very unprofessional service, horrible customer support, company send faulty screen then ask client for repairing cost. We're sharing our experience and reporting the true facts. Please don't buy from this company.

Date of experience: September 7, 2015
Jeff W. Alibaba Rep
over a year old

Dear Suman,

This is Echo from Alibaba International Customer Service Team. I am sorry to learn that you are not satisfied with the products the supplier sent you and please allow me to assist you.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm?spm, and then our professional dispute team will investigate the case for you.
Also, we have an online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out smoothly.

Regards,
Echo
Alibaba International Customer Service Team

Sweden
1 review
0 helpful votes
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EZ PZ Lemon squeezy
August 25, 2019

Swift and painless, so totally not what one expects but easily get used to. Ships faster than my domestic and other european countries do on average.

That from china together with the trade assurances is more than enough for me

Date of experience: August 25, 2019
Alabama
1 review
0 helpful votes
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Great Option for Supply
November 3, 2019

Very easy to use online interface. Great functionality, excellent option for businesses. We've recently made our first 3 orders, and all of them have been a success. We'll continue to grow our business with Alibaba, thank you!

Date of experience: November 1, 2019
Ohio
1 review
0 helpful votes
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I am a 1st time buyer on Alibaba and was very skeptical about purchasing products. I bought from 2 different companies and have been happy with my experience so far. Looking forward to doing more business through them.

Date of experience: September 9, 2020
New Jersey
1 review
0 helpful votes
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Satisfied Customer
May 27, 2020

Great customer service. Fast response times even with the time difference (China & U.S.). Quality product. Truly blown away by how wonderful Y&R (Yuki) has been to deal with. Will be a loyal customer.
NOTE: Photo provided shows U.S. dollar for size reference only.

Date of experience: May 27, 2020
GB
1 review
7 helpful votes
Follow Egis D.
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Just bought engraver, paid through escrow. Paid duty&vat. Received machine, not working, damaged pressure dial, handpiece got pliers marks. Looks like second hand. Seller didi`nt accept it, open dispute, useless.So, spend $ 493 +£56.It looks alibaba works only for sellers.

Date of experience: December 17, 2014
Florida
2 reviews
4 helpful votes
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They hd e pay 707.22 usd to a Grace yao in Qingdao for 100% remy hair. The hair started to shed and swell and tangle once washed. Could not receive an exchange or refund. They say hit confirm order button if received and satisfied. How am i to get hairdressers appointment, attach hair wash it and write review before 5 days? Please do not buy anything fro them. You cant get your money back. Called california office wendy quite trite and rude. My escrow fee gone.

Date of experience: June 11, 2012
Australia
1 review
0 helpful votes
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Great safe, secure way to source many companies.
August 28, 2019

Very happy shopper, great choice of suppliers. Quick response, language is no problem here! Its a Great safe, secure way to source many companies.
Last week I ordered some samples within 7 days it was on my doorstep!

Date of experience: August 28, 2019
Maine
1 review
0 helpful votes
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Easy to work with
August 29, 2019

Quick and easy transactions! Would like to build a business relationship with this company! There were no difficulties with our purchase. Products was exactly what we needed. Good, Competitive Pricing!

Date of experience: August 29, 2019
India
1 review
0 helpful votes
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Purchasing made easy
March 2, 2019

Not only with this order, but my overall experience with Alibaba has been great. Transactions go smooth and hassle free. When there was a problem in one situation, Alibaba provided full refund after investigation. Very helpful for businesses.

Date of experience: February 28, 2019
Zambia
1 review
0 helpful votes
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My experience with Alibaba.
March 2, 2019

I have just loved the way Alibaba handles everything. Even those who tried to discourage me to do business online now feel encouraged after they saw my package. I look forward for more businesses on this same site.

Date of experience: March 1, 2019
China
1 review
0 helpful votes
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Good quality Customized Shaft Collar
March 10, 2019

Very precise.
Design with 2 split pieces to lock the shaft axle by 2 screws.
Commonly used for guiding, spacing, stopping, mounting, and component alignment.
Application for: semiconductor manufacturing equipment, Printed circuit board IC assembly equipment, medical device, machine, accurate measuring instrument, linear slide unit.

Date of experience: March 8, 2019
Australia
1 review
2 helpful votes
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Outstanding customer service received
March 6, 2019

Luna provided expert help in my custom designed item. Samples were quickly shipped to Australia and I will now be placing a large order with her company.
An excellent experience from a very professional supplier.

Date of experience: March 6, 2019
Ghana
1 review
0 helpful votes
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Good site to buy from.
March 4, 2019

So far brilliant app to be buying from and i will always buy quality and nice goods from. Value for money is assured for those who are scared of doing business with alibaba. Com. If u don't understand anything contact the help center thank you.

Date of experience: March 4, 2019
Australia
1 review
0 helpful votes
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Online order - measuring tapes through Alibaba
March 17, 2019

A wide variety of options available. Communication gap can be tedious depending on your time zone but as long as you are getting a response and persevere, it will happen. Also, make sure they have trade insurance as its great safety net. Overall very happy.

Date of experience: March 17, 2019
Canada
1 review
0 helpful votes
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So far so good
August 1, 2020

First impressions are great, nice streamlined system so far. Dealing with different sellers was professional and I received timely responses to my questions even though my initial orders were not that large.

Date of experience: July 31, 2020
GB
1 review
0 helpful votes
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Grill mat
June 8, 2020

Alibaba have truly helped me expand my business
You do have to seperate the not so good products from the best. Samples i feel are always needed first before any commitment on large orders.
Many thanks
Nathan

Date of experience: June 8, 2020
Canada
1 review
0 helpful votes
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First experience
March 28, 2019

Experience was very positive. I went with Alibaba instead of directly because the Trade Assurance option. Always good to have a company like Alibaba on your side when exploring unchartered waters. Thank you Alibaba.

Date of experience: March 28, 2019
Massachusetts
1 review
1 helpful vote
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Excellent Sellers
April 18, 2019

Found excellent suppliers here on Alibaba who have delivered time and again the goods I need. Find a supplier that's been on the website for several years and that will give u an indication as to whether or not they are reliable.

Date of experience: April 17, 2019
GB
1 review
8 helpful votes
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Ordered a Gopro Hero 5 alloy casing from Ju-Bo's Town on Alibaba. They asked to be paid direct by Paypal which I did. They sent the wrong item, nothing like the one they advertised.

I advised the seller of this... nothing. I have mailed multiple times... Nothing, Nil, Nada Zilch, simply no response, 2 months later I have given up. Alibaba wont do anything, their customer service live chat is total shat, they don't understand basic English, and just keep repeating 'they are there to help'

I will never again buy from this scam site, with their scam sellers, Ebay all day for me.

Stuart

Date of experience: July 21, 2017

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
This company does not typically respond to reviews

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