Go for verified gold suppliers with trade assurance on. Don't expect products that are exceptionally cheap to be quality. But if you're willing to wait, you can get incredible quality things at half the price of retail pretty easily.
Love the trade assurance approach. This is my first time ordering. Only took 3 day to go from china to usa. WOW! Vendor deserves highest rating. Great experience. Looking forward to doing many more orders.
Site is terrible, light years from Amazon. I'd give no stars if possible. I strongly recommend not to do any business with these people. It's a great business opportunity for competing with them as the service is needed and has market potential, and their standards are very low.
Bought about $9000 worth furniture and 6 month all started breaking
"""Guangzhou Gold Apple Furniture Industrial Co., Ltd."" do not buy from here all garbage! Alibaba protects 90 days so expect not to get anything cover if they break after 3 month on commercial chairs, what a joke
I suppose whenever you buy something from another country for the first time, especially one so far away you are always apprehensive. It was a very good experience and everything went smoothly. I will be using Alibaba again, in fact I have.
Sourcing is a complex thing, esp. When done online across continents. Using the platform makes it easier (still a lot of work) esp. Having all communication with the supplier in one place, incl. Order, quality assurance, shipment and payments.
Of course there are somethings that could be done better (like not opening new browser windows /tabs for almost all clicks) but thats the nature of such systems.
This company had great service and was willing to deal in smaller quantities at a good price. They organised the shipping and I received my shipment well ahead of schedule. Im very please with my product.
Everything is good except we dont have any human contact if something goes wrong. Because robot cant understand sometimes what I say. This sometimes frustrates. I had issue with my order not properly showing on system. Anyway later was automatically ok.
Awesome and reliable customer service and good product. Sunny work ethics is something very appreciable! She helped in all means! The shipment reached on time as per agreement. Looking forward to give business again.
The product was packed extremely well for sea voyage, container load/unload and bumpy ride to destination. Price was fair considering tariffs. Light assembly still in progress. Will report on quality next description.
I ordered a several hundred piece lot for my business. Shipment tracking was nonexistent and seller's customer service sucked. Their emails did not make sense. Boxes arrived dirty, wet, and crushed. Returns and refunds through Alibaba don't exist. I don't get why anyone would order from this site.
From our experience of our dispute with the Yangtze Solar we can say surely that Alibaba.com does not investigate all proofs closely. Alibaba prioritizes supplier's interest and offered nothing or less than half of money that supplier had to give back.
During 2 of my our transactions this past few months we ran into 2 different problems. The staff at Alibaba was very helpful in directing us where and how to try and resolve these issues. Both were resolved with all parties being satisfied.
I have been on this site almost everyday ever since I downloaded their app
Everything seems to be perfect but never forget to read reviews by other online shoppers. Whether they are small or big company a lot things do happen in the process of shipping your product.
Lucky for me my product arrived on time and also in perfect condition,
Good lucky
Alibaba sells cheap knock off products that arent the brands they claim to be. They are a scam company and will change your email so you can't file a dispute. I was locked out of my account after complaining
Excellent first time experience with Alibaba.com Timely delivery, high quality products, and great prices. The "Trade Assurance" program gives you the feeling that your order is "protected". Will definitely use Alibaba again!
Buying on Alibaba is always an awesome experience and piece of mind especially with trade assurance order.
However shipping rates should be mentioned on the listings to avoid overcharging by some suppliers.
I ordered an paid for a folding bike, 145 USD.
It never arrived, Alibaba said that they had paid the supplier, so I've lost my money.
Also ordered car seat covers, shorts, small things like that. All turned out to be complete cheap rubbish, much better to see what you buy.
I would never use them again.
Given one star, hardly worth even that.
Pleasantly surprised. Excellent platform. Very capable suppliers. Intelligent hardworking and willing to resolve any ongoing issues to retain a good working relationship with their client.
Thank you. Great Job done.
Richard
Took a chance on Alibaba.com and the company they have listed had good standing and provided excellent service. Will definitely order from them again. I find myself liking all sorts of items now and my cart is filling up slowly. Thanks Alibaba.com
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.
Hi Stanley, if the orders in question were placed on Alibaba.com, you are suggested to contact our service consultants and provide them with your account details for a check via: http://service.alibaba.com/buyer/contact_us.htm. However, if the orders were placed on AliExpress, you can find help at: http://www.aliexpress.com/help/newContactUs.htm. Hope the problems to be sorted out soon!