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Alibaba

How would you rate Alibaba?
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GB
1 review
0 helpful votes
Follow Jake M.
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Quality, if you know what to look for.
April 19, 2019

Go for verified gold suppliers with trade assurance on. Don't expect products that are exceptionally cheap to be quality. But if you're willing to wait, you can get incredible quality things at half the price of retail pretty easily.

Date of experience: April 17, 2019
Missouri
1 review
0 helpful votes
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My first order
May 10, 2019

Love the trade assurance approach. This is my first time ordering. Only took 3 day to go from china to usa. WOW! Vendor deserves highest rating. Great experience. Looking forward to doing many more orders.

Date of experience: May 9, 2019
Hawaii
1 review
0 helpful votes
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Review
May 6, 2019

Site is terrible, light years from Amazon. I'd give no stars if possible. I strongly recommend not to do any business with these people. It's a great business opportunity for competing with them as the service is needed and has market potential, and their standards are very low.

Date of experience: May 6, 2019
New Jersey
1 review
1 helpful vote
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DO NOT BUY FURNITURES
April 16, 2018

Bought about $9000 worth furniture and 6 month all started breaking
"""Guangzhou Gold Apple Furniture Industrial Co., Ltd."" do not buy from here all garbage! Alibaba protects 90 days so expect not to get anything cover if they break after 3 month on commercial chairs, what a joke

Date of experience: April 16, 2018
GB
1 review
0 helpful votes
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Ist time using Alibaba
November 20, 2019

I suppose whenever you buy something from another country for the first time, especially one so far away you are always apprehensive. It was a very good experience and everything went smoothly. I will be using Alibaba again, in fact I have.

Date of experience: November 18, 2019
Germany
1 review
0 helpful votes
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Top Platform
July 14, 2019

Sourcing is a complex thing, esp. When done online across continents. Using the platform makes it easier (still a lot of work) esp. Having all communication with the supplier in one place, incl. Order, quality assurance, shipment and payments.

Of course there are somethings that could be done better (like not opening new browser windows /tabs for almost all clicks) but thats the nature of such systems.

Date of experience: July 14, 2019
Australia
1 review
0 helpful votes
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Great Service, Great Product Great Price.
July 15, 2019

This company had great service and was willing to deal in smaller quantities at a good price. They organised the shipping and I received my shipment well ahead of schedule. Im very please with my product.

Date of experience: July 15, 2019
Australia
1 review
0 helpful votes
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Everything is good except we dont have any human contact if something goes wrong. Because robot cant understand sometimes what I say. This sometimes frustrates. I had issue with my order not properly showing on system. Anyway later was automatically ok.

Date of experience: June 15, 2020
Georgia
1 review
0 helpful votes
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Recent purchase review
September 1, 2020

Awesome and reliable customer service and good product. Sunny work ethics is something very appreciable! She helped in all means! The shipment reached on time as per agreement. Looking forward to give business again.

Date of experience: August 31, 2020
Colorado
1 review
0 helpful votes
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The product was packed extremely well for sea voyage, container load/unload and bumpy ride to destination. Price was fair considering tariffs. Light assembly still in progress. Will report on quality next description.

Date of experience: May 20, 2019
10 reviews
28 helpful votes
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I ordered a several hundred piece lot for my business. Shipment tracking was nonexistent and seller's customer service sucked. Their emails did not make sense. Boxes arrived dirty, wet, and crushed. Returns and refunds through Alibaba don't exist. I don't get why anyone would order from this site.

Date of experience: March 15, 2018
Armenia
1 review
0 helpful votes
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Disappointment
November 22, 2021

From our experience of our dispute with the Yangtze Solar we can say surely that Alibaba.com does not investigate all proofs closely. Alibaba prioritizes supplier's interest and offered nothing or less than half of money that supplier had to give back.

Date of experience: November 22, 2021
Nevada
1 review
0 helpful votes
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Very helpful
June 6, 2019

During 2 of my our transactions this past few months we ran into 2 different problems. The staff at Alibaba was very helpful in directing us where and how to try and resolve these issues. Both were resolved with all parties being satisfied.

Date of experience: June 5, 2019
South Africa
3 reviews
1 helpful vote
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I have been on this site almost everyday ever since I downloaded their app
Everything seems to be perfect but never forget to read reviews by other online shoppers. Whether they are small or big company a lot things do happen in the process of shipping your product.
Lucky for me my product arrived on time and also in perfect condition,
Good lucky

Date of experience: June 5, 2019
New Mexico
0 reviews
0 helpful votes
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Alibaba sells cheap knock off products that arent the brands they claim to be. They are a scam company and will change your email so you can't file a dispute. I was locked out of my account after complaining

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
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Excellent first time experience with Alibaba.com Timely delivery, high quality products, and great prices. The "Trade Assurance" program gives you the feeling that your order is "protected". Will definitely use Alibaba again!

Date of experience: August 17, 2019
Canada
1 review
0 helpful votes
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Awesome Service
August 2, 2019

Buying on Alibaba is always an awesome experience and piece of mind especially with trade assurance order.

However shipping rates should be mentioned on the listings to avoid overcharging by some suppliers.

Date of experience: August 2, 2019
Cyprus
1 review
5 helpful votes
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Lost my money
May 18, 2016

I ordered an paid for a folding bike, 145 USD.
It never arrived, Alibaba said that they had paid the supplier, so I've lost my money.
Also ordered car seat covers, shorts, small things like that. All turned out to be complete cheap rubbish, much better to see what you buy.
I would never use them again.
Given one star, hardly worth even that.

Date of experience: May 18, 2016
Jeff W. Alibaba Rep
over a year old

Hi Stanley, if the orders in question were placed on Alibaba.com, you are suggested to contact our service consultants and provide them with your account details for a check via: http://service.alibaba.com/buyer/contact_us.htm. However, if the orders were placed on AliExpress, you can find help at: http://www.aliexpress.com/help/newContactUs.htm. Hope the problems to be sorted out soon!

Australia
1 review
0 helpful votes
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LCD Wipes
June 12, 2019

Pleasantly surprised. Excellent platform. Very capable suppliers. Intelligent hardworking and willing to resolve any ongoing issues to retain a good working relationship with their client.

Thank you. Great Job done.

Richard

Date of experience: June 12, 2019
South Africa
1 review
0 helpful votes
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Took a chance on Alibaba.com and the company they have listed had good standing and provided excellent service. Will definitely order from them again. I find myself liking all sorts of items now and my cart is filling up slowly. Thanks Alibaba.com

Date of experience: June 27, 2019

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
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