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Alibaba

How would you rate Alibaba?
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South Africa
1 review
0 helpful votes
Follow Fabio V.
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Took a chance on Alibaba.com and the company they have listed had good standing and provided excellent service. Will definitely order from them again. I find myself liking all sorts of items now and my cart is filling up slowly. Thanks Alibaba.com

Date of experience: June 27, 2019
Curacao
1 review
3 helpful votes
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I have no complains what so ever, till now all my orders are delivered on time as planned!
The platform has little or nothing to do with wrong items, incomplete quantities etc, till you open a dispute and proof the costumer service of being rightful!
One must act immediately! With copies of shipping agent or post office receipt the date and time you collected your products! Never wait hours, don't even talk about a day later!
If possible inspect your goods on site of arrival! Things can get stolen on the route!

Date of experience: June 25, 2019
New Jersey
1 review
1 helpful vote
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Not the best
January 22, 2020

Mediocre site at best, lots of unfixed bugs and flaws, their customer service is severely disappointing. The good side: if you have enough time and nerves to do your homework, you can find some really professional suppliers who care about their customers.

Date of experience: January 22, 2020
Malaysia
1 review
1 helpful vote
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Good website
November 15, 2020

If you communicate closely with supplier, all are legit/ not scam... Alibaba try their best to make sure its platform are safe and win win situation for manufacturer/ trading company and customer (B2B) experience better. Keep up the good work.

Initially only problem encountered using mobile chat on hand phone, now after app update already ok... no problem

Date of experience: November 14, 2020
Tennessee
2 reviews
0 helpful votes
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Do everything like they should.
October 23, 2019

First time buyer from USA. Never purchased anything from overseas before. A million questions and little errors on our part, but Alibaba was there to help along with the supplier. Could have been a very bad experience. Great job!

Date of experience: October 23, 2019
France
1 review
0 helpful votes
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Good and safe to use service
October 26, 2019

Very happy with experience, Alibaba advised me to be careful when supplier wanted payment by Western Union (noticed on messages). I took their advice and paid through the Trade contract. Goods received quickly and money was safe

Date of experience: October 26, 2019
Florida
2 reviews
2 helpful votes
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Alibaba is a huge marketplace that has literally anything you could ever need. Such an amazing global marketplace connecting people to suppliers all over the world. Shop With Me At https://OurCoordinates.com

Date of experience: November 10, 2020
Colombia
1 review
0 helpful votes
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A good experience
July 14, 2023

The product arrived just in time, it is what I expected im really happy, Laura was always willing to resolve my questions.

I do recommend their products and services. Experience

Hope to purchase more soon

Date of experience: July 13, 2023
North Carolina
2 reviews
0 helpful votes
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Stix N Tops
July 28, 2019

I have had lots of success with using Alibaba. I always find multiple companies that are willing to help me produce my new items.

I like having the Trade Assurance as a good backup in case an issue occurs!

Date of experience: July 28, 2019
Massachusetts
1 review
0 helpful votes
Follow add w.
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I'd still recommend Alibaba...
Yes slower shipping,(some items) at higher costs, over all but some things are just plain difficult to get,
And souring from other country's is as difficult if not more. If you buy in bulk or maybe get a few friends to order too helps.

Date of experience: June 16, 2021
Pakistan
1 review
0 helpful votes
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Just awesome
September 16, 2019

It was an awesome experience buying goods on Alibaba. Prices are competitive enough to get lowest offers while the products are of high quality. I definitely will continue using Alibaba for my personal and business need.

Date of experience: September 16, 2019
Indonesia
1 review
0 helpful votes
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Best Seller
August 20, 2019

Orders have been received as offered, very happy to shop with you because it has served well. The seller patiently wants to explain the shipping process and provides information on everything I ask, Thank

Date of experience: August 20, 2019
New York
1 review
0 helpful votes
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Excellent Service
July 11, 2019

My experience with Seven has been super great! Her service is nothing but of excellence. I really like the fact that she not only takes my order but provides her suggestions and recommendations which to us are 2 very important factors in building long term relationship.

Date of experience: July 11, 2019
Viet Nam
1 review
0 helpful votes
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Satisfied with the photo search of Alibaba. Found my products quickly. Better if can sort by price though the price is well hidden for each seller (some small value shipment does not need to use RFQ).

Date of experience: August 11, 2020
Alaska
1 review
0 helpful votes
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Narrowed down the list of supplement suppliers based on availability, quality, price, and service. Le Sen won three times in a row. Trade Assurance gave me both a high comfort level and convenient payment method by credit card for a nominal fee.

Date of experience: October 10, 2020
Mexico
1 review
1 helpful vote
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Great space to find almost everything, safe place to buy. I bought my first product, so far the supplier was very profesional.
I only have a suggestion, alibaba should control fair shipping cost, better pictures and more information about products.

Date of experience: July 17, 2020
Spain
1 review
0 helpful votes
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Poor
January 12, 2022

I ordered an heirloom for my girlfriend and it was one of my favorite clothes she wore. She admires her beautiful body and talks about all the good things. Their designers have no jokes. I'm not posting a review but will order as much as he wants from this brand... not happy.

Date of experience: January 12, 2022
Australia
1 review
9 helpful votes
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Trade assurance and Gold Supplier rating is all a smoke screen. Nothing is checked or vetted. 99% of Garment companies merely steal images from fashion online retailers such as ASOS and pass the product off as their own. Pure fraud yet Alibaba provides the platform and by default endorses it. Unless you physically visit the company you wish to do business with you will be defrauded by product disclosure, payment requests into private HK bank accounts (illegal), and generally garbage communication. When notified of the fraudulent activity of vendors Alibaba does nothing. Do not use Guangzhou One and Only Clothing Company Ltd. They demand payment into owners personal HK account, the merchandisers are arrogant and under skilled with no knowledge of garments. Their website shows images from brands they do not produce for. This company is the worst I have worked with in 28 years of sourcing in China, yet supported by Alibaba. Do not use them.

Date of experience: December 19, 2016
Germany
1 review
0 helpful votes
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First class service at Alibaba. From order to delivery, everything was perfect. Every communication was to my satisfaction. Questions were explained in a timely and comprehensible manner. Thank you very much for that. Here I like to shop again.

Date of experience: August 12, 2020
China
2 reviews
1 helpful vote
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I like fanovo's custom services. Each ball in sight plugs looks really nice. The prongs are good design and durable. Fanovo is a good manufacturer:
1. Expert and profession in flow control
2. Keep promise on delivery and service
3. Perfect communications with me.
4. Good package for end user.
Thanks Fanovo.

J. K. USA

Date of experience: November 6, 2019

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
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