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AlibabaReviews 13,849

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Utah
1 review
0 helpful votes
Follow Marjorie L.
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I found the website fairly easy to use. It is amazing to be able to choose from suppliers and manufacturers right at our fingertips. I have now directed the production of two products through alibaba.com. Both suppliers I found met or exceeded my expectations. Their shipment tracking is great! I feel safe using their payment portal, and am overall very satisfied with their services. I recommend giving them a try.

Date of experience: December 15, 2020
GB
1 review
0 helpful votes
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Good process.
December 15, 2020

Good end-to-end process for bringing buyers into contact with the right sellers for the product they are looking for. Then the communication and ordering, right through to shipment, courier, tracking, receipt, problem resolution and final review all went smoothly. Thank You.

Date of experience: December 15, 2020
Ireland
1 review
0 helpful votes
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They deliver
December 15, 2020

I was nervous using the site but I got the product I needed at a steep discount as to what I would pay a supplier in europe.

Date of experience: December 15, 2020
Nigeria
1 review
0 helpful votes
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Love love
December 15, 2020

The best place to do all your shopping and fast delivery service. Alibaba is where I do all my online shopping

Date of experience: December 15, 2020
Malaysia
1 review
0 helpful votes
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Good Service
December 15, 2020

Satisfied with the service provide and feel comfortable to dealing with the supplier, feeling safe and secure.

Date of experience: December 14, 2020
Chile
1 review
0 helpful votes
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Compra/ Buy "Bucket Hats"
December 15, 2020

English: When I made this purchase I had to find out through another application that I was going to be charged the income tax to my country, I consider that this should be included in the page so that by some inconvenience there are no future problems with purchases by this means.

Español: Al realizar esta compra tuve que enterarme por medio de otra aplicación que se me iba a cobrar el impuesto de ingreso a mi país, considero que esto debería incluirse en la página para que por algún inconveniente no hayan problemas a futuro con las compras por este medio.

Date of experience: December 14, 2020
California
1 review
0 helpful votes
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The whole ordering process was a streamlined and easy. And the product assurance portion takes away any worry that you may have about whether the vendor can deliver the goods.

Date of experience: December 14, 2020
New Zealand
1 review
0 helpful votes
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I love this platform
December 15, 2020

Over the years of working on and via Alibaba, I am more and more impressed with the safe and simply professional service provided here. Alibaba you are an essential part of my business and thank you.

Date of experience: December 14, 2020
Cambodia
1 review
0 helpful votes
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Easy and professional
December 14, 2020

First time to order here, and I was delighted with the service and products. The website has so many goods and sellers it can seem a bit complicated. But worth it as we got what we needed.

Date of experience: December 14, 2020
Bangladesh
2 reviews
0 helpful votes
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Really love the entire process from product choosing to ordering to delivery at the door. The total service was beautiful. Splendid.

Date of experience: December 14, 2020
Philippines
1 review
0 helpful votes
Follow Xerxes B.
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With a lot of patience and browsing can find products of interest easily. Best part is you can easily communicate to salesperson, negotiate and have it delivered to your doorstep. I surely will buy again with a business prospects in mind.

Date of experience: December 14, 2020
Ohio
1 review
0 helpful votes
Follow Derek F.
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Alibaba made finding a supplier easy. The key is doing research and talking with the suppliers to make sure the quality is what you are looking for. In the past we have had some pretty shady suppliers that have given us a very low quality. If you are unsure always get a sample before placing large orders. With this understanding we are now having a very positive experience.

Date of experience: December 14, 2020
GB
1 review
0 helpful votes
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Excellent
December 14, 2020

It's easy to use, and the suppliers are very helpful. For example, i ordered of 3 different suppliers, and they all kept me updated on the product and showed me pictures of the product as it was being produces. This made everything go much smother, and i can concentrate on other aspects of my business, like designing my website.

Date of experience: December 14, 2020
Maryland
1 review
0 helpful votes
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The company was great. Very quick turn around time and lightning shipping, would buy again. The seller Owen was very helpful with my purchase and helped me along with everything I needed!

Date of experience: December 14, 2020
Australia
1 review
0 helpful votes
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Apparel Sample purchases
December 14, 2020

Product quality was very good once you do your homework in sourcing quality products. I am very pleased with Alibaba's way of doing business as it gives the buyer confidence is placing orders by providing the buyer with shipping and product quality protection and offering dispute resolution opportunities should they arise.

Date of experience: December 14, 2020
Philippines
1 review
0 helpful votes
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Very dependable and accomodating supplier. Excellent product quality as well. Highly recommended. I hope to do business again soon

Date of experience: December 14, 2020
Philippines
1 review
0 helpful votes
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Nice!
December 14, 2020

Thanks for being a good online store and also a agent ms. Vicky. Your pos machine it will help us to become more effiecient and accurate regards in our daily transaction in my traffic parking business.

Date of experience: December 13, 2020
South Africa
1 review
0 helpful votes
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100% satisfied
December 14, 2020

Thank you for the professionalism, I received my order earlier than expected and I am 100% sure I will be doing business with you in the near future.

Date of experience: December 13, 2020
Singapore
1 review
0 helpful votes
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It's easy to find what you want at a reasonable cost. Definitely, we will come back for our next order.

Date of experience: December 13, 2020
Georgia
1 review
0 helpful votes
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Makeup brush
December 14, 2020

Very good quality product I got as sample. Supplier is very help and giving prompt responses. Products are good.

Date of experience: December 13, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087