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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I found the website fairly easy to use. It is amazing to be able to choose from suppliers and manufacturers right at our fingertips. I have now directed the production of two products through alibaba.com. Both suppliers I found met or exceeded my expectations. Their shipment tracking is great! I feel safe using their payment portal, and am overall very satisfied with their services. I recommend giving them a try.
Good end-to-end process for bringing buyers into contact with the right sellers for the product they are looking for. Then the communication and ordering, right through to shipment, courier, tracking, receipt, problem resolution and final review all went smoothly. Thank You.
I was nervous using the site but I got the product I needed at a steep discount as to what I would pay a supplier in europe.
Satisfied with the service provide and feel comfortable to dealing with the supplier, feeling safe and secure.
English: When I made this purchase I had to find out through another application that I was going to be charged the income tax to my country, I consider that this should be included in the page so that by some inconvenience there are no future problems with purchases by this means.
Español: Al realizar esta compra tuve que enterarme por medio de otra aplicación que se me iba a cobrar el impuesto de ingreso a mi país, considero que esto debería incluirse en la página para que por algún inconveniente no hayan problemas a futuro con las compras por este medio.
The whole ordering process was a streamlined and easy. And the product assurance portion takes away any worry that you may have about whether the vendor can deliver the goods.
Over the years of working on and via Alibaba, I am more and more impressed with the safe and simply professional service provided here. Alibaba you are an essential part of my business and thank you.
First time to order here, and I was delighted with the service and products. The website has so many goods and sellers it can seem a bit complicated. But worth it as we got what we needed.
Really love the entire process from product choosing to ordering to delivery at the door. The total service was beautiful. Splendid.
With a lot of patience and browsing can find products of interest easily. Best part is you can easily communicate to salesperson, negotiate and have it delivered to your doorstep. I surely will buy again with a business prospects in mind.
Alibaba made finding a supplier easy. The key is doing research and talking with the suppliers to make sure the quality is what you are looking for. In the past we have had some pretty shady suppliers that have given us a very low quality. If you are unsure always get a sample before placing large orders. With this understanding we are now having a very positive experience.
It's easy to use, and the suppliers are very helpful. For example, i ordered of 3 different suppliers, and they all kept me updated on the product and showed me pictures of the product as it was being produces. This made everything go much smother, and i can concentrate on other aspects of my business, like designing my website.
The company was great. Very quick turn around time and lightning shipping, would buy again. The seller Owen was very helpful with my purchase and helped me along with everything I needed!
Product quality was very good once you do your homework in sourcing quality products. I am very pleased with Alibaba's way of doing business as it gives the buyer confidence is placing orders by providing the buyer with shipping and product quality protection and offering dispute resolution opportunities should they arise.
Very dependable and accomodating supplier. Excellent product quality as well. Highly recommended. I hope to do business again soon
Thanks for being a good online store and also a agent ms. Vicky. Your pos machine it will help us to become more effiecient and accurate regards in our daily transaction in my traffic parking business.
Thank you for the professionalism, I received my order earlier than expected and I am 100% sure I will be doing business with you in the near future.
It's easy to find what you want at a reasonable cost. Definitely, we will come back for our next order.
Very good quality product I got as sample. Supplier is very help and giving prompt responses. Products are good.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.