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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great service. Was always informed what was going on with orded and when to look for it. I know well will be getting some more orders soon. Already looking.
I have placed orders for a number of items. So far all the Customer service for all the product have been very good. Very professional replies and good information. Product knowledge is also generally good - some much better than the others - like my most recent purchase of pickle paddles from Shenzhen Haiguo Mingtu Technology Co., Ltd. This customer service rep was most excellent. Displayed excellent product knowledge and was able to meet all my needs despite my order being small
Le vendeur a été parfait. La livraison parfaite. Les montres sont superbes. Recevez mes remerciements. Cordialement.
Danica is fantastic to work with; it started a little rough, but in Danica's defense, I'm pretty cautious on my first shipments. Even still, she was very patient, kind, and understanding. Every time it was listed that they were open for business, Danica was always available and working.
The items I ordered were perfect and of higher quality, as you can see in the images. We're already working on our second shipment, and I'm telling you, she is on top of her game!
I highly recommend Danica for all your Gel squirter needs. You won't regret it!
Thank you again, Danica!
Cheers!
My experience was very good and I received many responses from my inquiry. I am happy with the outcome and will shop on Alibaba again.
The 60 tables we purchased from China are of high quality. The company Jiaxing Moon Import & Export Co., Ltd. and the seller, James Tong, was very efficient, and the packaging was very professional, so they arrived safe, clean, and ready to use. We recommend this product because the service was very professional and the price was excellent. Of course, the local tax in Puerto Rico is very high; however, even so, the total price is lower than any offer in the United States. Thank you to the factory for sending us such a good product, which we needed for a public school on our island.
Riesiges Produktsortiment.
Freundliche und Professionelle Beratung durch die Unternehmen.
Einfacher und schneller Bestellvorgang und Abschluss.
I ordered goods on Alibaba but the supplier failed to send the goods to me. Alibaba refunded my money after submitting the evidence.
SOME SELLERS ON HERE ARE VERY DECEPTIVE OF THE PRICE AND QUALITY, SELLING VERY HIGH PRICE REPLICA DEVICES AND GOODS, AND WHEN YOU CALL THEM OUT THE BLOCK, YOU AND ALWAYS POSTING FAKE SPECS AND CHARGING HIGH PRICES. I THINK ALIBABA SHOULD PUT SOMETHING INTO PLACE FOR THESE SELLERS TO POST THE REAL, TRUE SPECS OF THE SOFTWARE AND HARDWARE USED IN THESE DEVICES. IT'S RIDICULOUS...
It is my very first order on Alibaba and the experience was smooth. The good were dispatched quickly, I was kept in the loop and the package arrived on time.
На этой сфете мы работаем уже 5 лет. Качество товара СУПЕР.
This is my second order with Alibaba, but I received it ahead of the first one, while I did not expect that. To me it is a very good experience with Alibaba because everything is perfect.
My experience with this platform and the seller was very positive. The speakers arrive in a timely manner and in perfect mint condition. After unpacking them, they were amazing. Truly beautiful craftmanship, in a classical wood design gloss vaneer finish. They look like a work of art and the craftmanship is excellent. I am very happy with my purchase experience.
My experience with Alibaba and the seller, July Sun, was absolutely the best possible. The communication was clear and prompt, the order was processed and shipped efficiently, and everything arrived perfectly on time. The product quality is outstanding, exactly as described. July Sun provided exceptional customer service, being incredibly helpful and professional throughout the entire process. I am thoroughly impressed and will definitely use Alibaba again for future purchases. Highly recommended!
I don't think I would have bought a significant product from China without Alibaba facilitating the ordering process. It made me feel more secure buying from China.
Na aankoop had ik problemen met de software en de verkoper heeft vakkundige technici die mij geholpen hebben.
A mi experiencia importando 3 tipos de maquinas, como de audio, condicionadores de poder.
Es excelente pagina para encontrar cosas realmente útiles, como siempre hay que saber buscar
Era la prima volta che acquistavo su alibaba, ed ero molto titubante sulla affidabilità e organizzazione.
Sono rimasto molto sorpreso positivamente.
Everything went smooth, until around 60 day after ordering. Suddenly i got notice that the order was finnished. Which shouldnt happen, cause there is tracking and when tracking is available, this system shouldnt trigger.
But with help from the nice service team, it got "resolved", well at least checked on. Package arrive a while later. So im Happy with the service.
Realmente solo he comprado aquí una vez, pero ha sido una buena primera experiencia, buenos productos y precios económicos. Quizá estaría bien que tardase un poco menos... Pero quitando eso, y de verdad que es solo una cosita de nada. Todo genial.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members