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AlibabaReviews 13,768

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
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202 reviews

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AE
1 review
0 helpful votes
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EXCELLENT
March 21, 2019

This is the first time i have used this service and i am truly satisfied. I must admit was a little skeptic to start with but the sales agents i was dealing with soon put any concerns i had to rest. I will be using this service again

Date of experience: March 21, 2019
GB
1 review
0 helpful votes
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Great place to find the products. Business descriptions and their scale and years of experience detail is very helpful to find the right supplier.

Date of experience: March 21, 2019
TT
1 review
0 helpful votes
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Excellent
March 21, 2019

I am a first time user of this site and is extremely satisfied with the level of professionalism and standards.

Date of experience: March 21, 2019
Utah
1 review
0 helpful votes
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Great service, Great product
March 21, 2019

I am pleased with the experience I had working with a supplier on Alibaba.com. I will not hesitate to return and place more orders through Alibaba.com.

Date of experience: March 21, 2019
Cote D'ivoire
1 review
0 helpful votes
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Bags
March 21, 2019

It's good and easy to use this posibility. I don't speak english so that it's no so easy, but good experience, i don't have no more to say.
I buy just bag foods

Date of experience: March 21, 2019
Cyprus
1 review
0 helpful votes
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Fast and professional handling
March 21, 2019

This was a fast and professional service with excellent handling, and fast shipping! Very polite! Recommended!

Date of experience: March 21, 2019
Greece
1 review
0 helpful votes
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Shipping International
March 21, 2019

Excellent! In no time I had more than 6 different suppliers contacting us for the order we submitted. All suppliers with ratings and testimonials.

Date of experience: March 21, 2019
New Jersey
1 review
0 helpful votes
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Alibaba has become a critical partner in sourcing unique materials and finding supply chain solutions. My company is growing and much of this growth comes from tools that Alibaba provides to increase our products speed-to-market and their unique chemistries the provide new solutions to final consumers

Date of experience: March 21, 2019
GB
1 review
0 helpful votes
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Posture Corrector
March 21, 2019

This is my first product ever bought on Alibaba and I think the quality of service is exceptionally. Customers are being informed of the progress of their transactions from placement of order to the receipt of the product.

Date of experience: March 21, 2019
California
2 reviews
0 helpful votes
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Great Vape Cartridges,
March 21, 2019

Works well with THC and CBD oils, I went with 2.0 mm hole. My product runs a little thick, will order more, We managed to refill one cartridge 6 times, this is great considering we sell them as disposable or 1 time use.

Date of experience: March 21, 2019
GB
1 review
0 helpful votes
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Great for business
March 21, 2019

Great service so far. Quick and safe, i'll looking forward to doing more business in the near future.

Date of experience: March 21, 2019
Germany
1 review
0 helpful votes
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Amazing website
March 21, 2019

I am very happy with all the features of this website. I always find what I am looking for. The escrow service is very helpful.

Date of experience: March 21, 2019
Brazil
1 review
0 helpful votes
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Ainda sou leigo em tudo
March 21, 2019

Nao tenho muita experiencia mais deu tudo certo graças a deus nas proximas compras estarei melhor vou ser melhor nas outras compras

Date of experience: March 21, 2019
Israel
1 review
0 helpful votes
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Brilliant Service - done what was required, will be using this gentleman in future.

The only one who agreed to send me my personal design of the item,
Great at communication and understanding the requests that are asked of him.

Date of experience: March 21, 2019
Portugal
1 review
0 helpful votes
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Bom
March 21, 2019

Cliente sempre muito atencioso, o produto não tem muita qualidade, veio no prazo certo, estive alguns problema na alfandega.

Date of experience: March 21, 2019
Denmark
1 review
0 helpful votes
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First time using for business
March 21, 2019

Found a manufacturer for a product we buy VIA supplier, and thanks to Alibaba we can now trade direct with the factory. Thanks

Date of experience: March 21, 2019
Indonesia
1 review
0 helpful votes
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Very good
March 21, 2019

Very easy to be reseller, good system, recommendedit is very easy to become a reseller, a good system, recommended to my friends, hopefully progressing rapidly and continuing success

Date of experience: March 21, 2019
Nigeria
1 review
0 helpful votes
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Alibaba helped me to start my business. It would not have been possible. I feel confident when buying through Alibaba because i know that with Alibaba, both buyers and sellers are safe

Date of experience: March 21, 2019
Germany
1 review
0 helpful votes
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Great Experience
March 21, 2019

Ordered Mini Netbooks and all were delivered fine!
Al weel on alibaba.com, so will likely use it again.

Date of experience: March 21, 2019
Mexico
1 review
0 helpful votes
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Excelent
March 21, 2019

Excelent.
The provider behaves kind to me had a very professional attention.
Very clear the experience of the deal was good I hope that the quality of the product upon arrival is good and that the order arrives at the scheduled time

Date of experience: March 21, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087