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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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This is the first time i have used this service and i am truly satisfied. I must admit was a little skeptic to start with but the sales agents i was dealing with soon put any concerns i had to rest. I will be using this service again
Great place to find the products. Business descriptions and their scale and years of experience detail is very helpful to find the right supplier.
I am pleased with the experience I had working with a supplier on Alibaba.com. I will not hesitate to return and place more orders through Alibaba.com.
It's good and easy to use this posibility. I don't speak english so that it's no so easy, but good experience, i don't have no more to say.
I buy just bag foods
This was a fast and professional service with excellent handling, and fast shipping! Very polite! Recommended!
Excellent! In no time I had more than 6 different suppliers contacting us for the order we submitted. All suppliers with ratings and testimonials.
Alibaba has become a critical partner in sourcing unique materials and finding supply chain solutions. My company is growing and much of this growth comes from tools that Alibaba provides to increase our products speed-to-market and their unique chemistries the provide new solutions to final consumers
This is my first product ever bought on Alibaba and I think the quality of service is exceptionally. Customers are being informed of the progress of their transactions from placement of order to the receipt of the product.
Works well with THC and CBD oils, I went with 2.0 mm hole. My product runs a little thick, will order more, We managed to refill one cartridge 6 times, this is great considering we sell them as disposable or 1 time use.
Great service so far. Quick and safe, i'll looking forward to doing more business in the near future.
I am very happy with all the features of this website. I always find what I am looking for. The escrow service is very helpful.
Nao tenho muita experiencia mais deu tudo certo graças a deus nas proximas compras estarei melhor vou ser melhor nas outras compras
Brilliant Service - done what was required, will be using this gentleman in future.
The only one who agreed to send me my personal design of the item,
Great at communication and understanding the requests that are asked of him.
Cliente sempre muito atencioso, o produto não tem muita qualidade, veio no prazo certo, estive alguns problema na alfandega.
Found a manufacturer for a product we buy VIA supplier, and thanks to Alibaba we can now trade direct with the factory. Thanks
Very easy to be reseller, good system, recommendedit is very easy to become a reseller, a good system, recommended to my friends, hopefully progressing rapidly and continuing success
Alibaba helped me to start my business. It would not have been possible. I feel confident when buying through Alibaba because i know that with Alibaba, both buyers and sellers are safe
Ordered Mini Netbooks and all were delivered fine!
Al weel on alibaba.com, so will likely use it again.
Excelent.
The provider behaves kind to me had a very professional attention.
Very clear the experience of the deal was good I hope that the quality of the product upon arrival is good and that the order arrives at the scheduled time
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.