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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'll buy on alibaba more often because I really like my experience with this seller. Since the beginning until the end she was very careful with my order. I really like that part of the process
Still waiting for my products, if only I had sold out my country and misrepresented the products as Glasses. At the request of the above, my ******* order of solar panels would have been filled,, now they mock me. Jokes on me.
A very very good product, i am very happy i bought it, just exactly as it is advertised, no stress at all. Very happy with the order, payment confirmed sameday
It's a great experience working with the Alibaba. Easy to go about and everything is organize based on your needs. Products are excellent quality and suppliers are very professional in dealing with their customers.
This website provides a more advanced purchasing experience than Ebay or Amazon in my opinion. It is my first time on Alibaba and I will be using it in future for goods manufactured in China.
I have felt full safe during all the phases all the business transactions and also have received professional assistance.
Its is very nice to have a supplier as 'Shenzhen Huayu Agricultural Trade Co., Ltd.'. The Shipping was on point and the Service from Nora Lau was super, friendly and nice. The product is beatiful and nice. We like to do more cooperation with 'Shenzhen Huayu Agricultural Trade Co., Ltd.' and Nora Lau as contact.
Perfect!
The order and the contact was very perfect! Very friendly supplier and fast delivery! Perfect quality of products. Very professional supplier and alsways fast reply on my questions
He recibido un trato fantastico de todos los trabajadores de Alibaba, les agradezco muchisimo todas las gestiones que han hecho para facilitar este caso.
Pleased to work with the manager and get my product selected, designed and delivered on time. Thank you
I was looking for custom printed golf tees. I submitted this request to several companies and within a day I had quotes from everyone. I completed my order seamlessly and received the goods on time. Great service!
Great quality, excellent service, I'll be back for more. I'm happy to find you guys :) Allen was super professional. Thanks a lot!
Whenever we have trouble with dealers, there should be more options for methods to receiving partial payments. Besides that, Trade Assurance and Alibaba is great
After raising my price instead of meeting the quote, they added another five bucks onto it. Should have been 825. Went to 995. Not the end of my world, just a shady way to do business.
Then, for whatever reason, instead of being charged 995, I was charged an extra 24 dollars and change. So, 170 in jacked prices and 24 dollars just gone... not the best way to get folks to trust you.
Ease of use and no hassle. Supplier are polite and great response! Nothing much to complain about. Agents responded with good command of english too!
Our company utilized Alibaba.com this year to procure a replacement product that was difficult to find in the U.S. In the long run we found exactly what we were looking for at a substantial cost reduction and worked with a company that provided exceptional communication from start to finish. Our favorite feature was the message center as it provided an at a glance history of our communication. We were very satisfied and would certainly use Alibaba.com again.
Have purchasing 2 with two supplier from alibaba and want find good supplier and good products for cheap price i can resell
Muy buena experiencia de compra, muy buen servicio, exelentes proveedores y muy confiables. Tanto proveedores como la plataforma.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members