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AlibabaReviews 13,768

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
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Instant Feedback

202 reviews

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GB
1 review
0 helpful votes
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Very good
March 21, 2019

Very good experience and easy to order and pay.
Than you very much well done.
They asking for 100 world. That is nonsene.
It look like you have to seat and wrieasy for them

Date of experience: March 21, 2019
Malaysia
1 review
0 helpful votes
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Good experience
March 21, 2019

Smooth dealing and communicate with supplier. Supplier are fast responsive and easy to deal with. Although the size of the items huge different from what expected. Overall good experience purchasing with Alibaba.

Date of experience: March 21, 2019
Ireland
2 reviews
0 helpful votes
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Efficient
March 21, 2019

Never having done this before one was a bit afraid things would go wrong. It was a bit difficult understanding the system but once you just carried out their step by step instructions everything was great. I am just an individual not a company so it was personal.

Date of experience: March 21, 2019
Australia
1 review
0 helpful votes
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Foam Roller review
March 21, 2019

Sourced a few companies to supply foam roller and it was a very easy process. The companies we dealt with were very friendly and helpful.

Date of experience: March 21, 2019
GB
1 review
0 helpful votes
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My first order and I lost my money
March 21, 2019

Supplier was unable to deliver as the shipment was returned by UK customs. So worst experience. Supplier refuse to refund or ship again. Waiting for Alibaba.com to help me with a refund. Nothing yet happened.

Date of experience: March 21, 2019
Mexico
1 review
0 helpful votes
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Potassium alum sticks
March 21, 2019

I have a problem with customs office and i lost the goods, but the seller was very willing to resolve, thats enough for me,

Date of experience: March 21, 2019
Kuwait
1 review
0 helpful votes
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A great company
March 21, 2019

I enjoyed working with them very, very friendly and friendly and will deal with them in the future The staff member did my job well and the request arrived to me on time and the quality of the clothes is very good. Good luck

Date of experience: March 21, 2019
Germany
1 review
0 helpful votes
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Seamless order process.
March 21, 2019

From the product selection to the shipping and receiving there was no issues. Shipping was shorter then I expected. I was apriensive not using FedEx or ups. But my sales person assured my that there would be no issues

Date of experience: March 20, 2019
New York
1 review
0 helpful votes
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First Transaction with Alibaba
March 21, 2019

My experience overall was very positive. The supplier was very professional and immediately responded to all of my emails. The quality of the product was excellent. I will definitely be using them in the future.

Date of experience: March 20, 2019
Connecticut
1 review
0 helpful votes
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GReat company
March 21, 2019

I have had a really great experience working with this company. I have ordered from different suppliers and all products and services were wonderful. I got all my questions answered. They were very helpful in my learning experience.

Date of experience: March 20, 2019
South Carolina
1 review
0 helpful votes
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Love IT
March 21, 2019

Found my first supplier on Alibaba! Kind people and a easy process! They make it super compatible for new people who are looking for reliable suppliers!

Date of experience: March 20, 2019
Florida
1 review
1 helpful vote
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AliBaba kept me up-to-date and informed from day one. The transaction was very easy, the company keep you informed, They make you feel comfortable. Very efficient. Great business model.

Date of experience: March 20, 2019
Serbia
1 review
0 helpful votes
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Good bisines
March 21, 2019

I am very pleased with the supplier, everything has been done by agreement and I hope that we will continue our cooperation. I recommend everyone to this company. Ideal conditions for cooperation.

Date of experience: March 20, 2019
Nigeria
1 review
0 helpful votes
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The service is precisely splendid
March 21, 2019

The product conforms with what I ordered for and I'm happy. The supplier seems to be honest and very professional. I'm happy doing business with the company. The shipment is also prompt. I got what I ordered for.

Date of experience: March 20, 2019
Mexico
1 review
0 helpful votes
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My experience in Alibaba
March 21, 2019

My experience in Alibaba until today is good, the companies answer fast and with which I have done business very close and without any problem.

Date of experience: March 20, 2019
Spain
1 review
0 helpful votes
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Todo rápido y correcto
March 21, 2019

Muy primera experiencia con Alibaba ha sido satisfactoria seguro que repito envío rapidísimo atentos y sin problemas

Date of experience: March 20, 2019
Brazil
2 reviews
0 helpful votes
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Muito satisfeito.
March 20, 2019

Embora a mercadoria tenha demorado a ser entregue, o que é compreensível, gostei da experiência de compra.

Date of experience: March 20, 2019
RU
1 review
0 helpful votes
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Мне очень нравится покупать здесь, продавцы всегда могут общаться с покупателями, единственное, что хотелось бы улучшить, это доставка товара, если бы была возможность выбирать между транспортными компаниями с указанной суммой платежа за доставку. как на ебай или на алиэкспресс.

Date of experience: March 20, 2019
Arizona
1 review
0 helpful votes
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Love Alibaba
March 20, 2019

Alibaba has provided a way for me to make money for generations. I am greatly appreciative of Alibaba

Date of experience: March 20, 2019
Arizona
1 review
0 helpful votes
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Fantastic website with excellent resources. We've sourced a majority of our parts and found that if they don't have it then the part probably doesn't exist.

Date of experience: March 20, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087