On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good experience and easy to order and pay.
Than you very much well done.
They asking for 100 world. That is nonsene.
It look like you have to seat and wrieasy for them
Smooth dealing and communicate with supplier. Supplier are fast responsive and easy to deal with. Although the size of the items huge different from what expected. Overall good experience purchasing with Alibaba.
Never having done this before one was a bit afraid things would go wrong. It was a bit difficult understanding the system but once you just carried out their step by step instructions everything was great. I am just an individual not a company so it was personal.
Sourced a few companies to supply foam roller and it was a very easy process. The companies we dealt with were very friendly and helpful.
Supplier was unable to deliver as the shipment was returned by UK customs. So worst experience. Supplier refuse to refund or ship again. Waiting for Alibaba.com to help me with a refund. Nothing yet happened.
I have a problem with customs office and i lost the goods, but the seller was very willing to resolve, thats enough for me,
I enjoyed working with them very, very friendly and friendly and will deal with them in the future The staff member did my job well and the request arrived to me on time and the quality of the clothes is very good. Good luck
From the product selection to the shipping and receiving there was no issues. Shipping was shorter then I expected. I was apriensive not using FedEx or ups. But my sales person assured my that there would be no issues
My experience overall was very positive. The supplier was very professional and immediately responded to all of my emails. The quality of the product was excellent. I will definitely be using them in the future.
I have had a really great experience working with this company. I have ordered from different suppliers and all products and services were wonderful. I got all my questions answered. They were very helpful in my learning experience.
Found my first supplier on Alibaba! Kind people and a easy process! They make it super compatible for new people who are looking for reliable suppliers!
AliBaba kept me up-to-date and informed from day one. The transaction was very easy, the company keep you informed, They make you feel comfortable. Very efficient. Great business model.
I am very pleased with the supplier, everything has been done by agreement and I hope that we will continue our cooperation. I recommend everyone to this company. Ideal conditions for cooperation.
The product conforms with what I ordered for and I'm happy. The supplier seems to be honest and very professional. I'm happy doing business with the company. The shipment is also prompt. I got what I ordered for.
My experience in Alibaba until today is good, the companies answer fast and with which I have done business very close and without any problem.
Muy primera experiencia con Alibaba ha sido satisfactoria seguro que repito envío rapidísimo atentos y sin problemas
Embora a mercadoria tenha demorado a ser entregue, o que é compreensível, gostei da experiência de compra.
Мне очень нравится покупать здесь, продавцы всегда могут общаться с покупателями, единственное, что хотелось бы улучшить, это доставка товара, если бы была возможность выбирать между транспортными компаниями с указанной суммой платежа за доставку. как на ебай или на алиэкспресс.
Alibaba has provided a way for me to make money for generations. I am greatly appreciative of Alibaba
Fantastic website with excellent resources. We've sourced a majority of our parts and found that if they don't have it then the part probably doesn't exist.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.